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What's new

The version 2024.5 release date is June 3, 2024. View the release notes on the Extended Documentation website.

View the previous versions of What’s new.

Alerts & Diagnostics: Proactive global issue detection

Enhance troubleshooting efficiency with proactive alerts in the Alerts Overview. These alerts notify you of global binary issues affecting your environment, such as abnormal CPU usage of specific binaries.New auto-installed monitors leverage Nexthink cross-company statistics to detect issues related to binary reliability and performance for effective alerting and proactive remediation.

Refer to the Alerts Overview documentation for more information.

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Binary insights

See, diagnose and fix binary issues at scale using cloud intelligence. Binary insights leverage cross-customer data to detect global binary issues, quantify the specific impact of those issues on your operations and automatically provide a recommended fix. Current insights include CPU usage, memory usage, crashes and freezes.

Refer to the Understanding cloud insights documentation for more information.

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Investigations: Action menu improvements

Resolve incidents more quickly with a smoother workflow in Investigations. Now you can open the action menu from any cell in the results table, letting you drilldown, retrieve all or navigate to a diagnostic dashboard.

Refer to the Managing Investigations documentation for more information.

Network view enhancements

Troubleshoot network issues more easily with several enhancements to Network view:

  • Two new metrics for troubleshooting are available: failed connection ratio and attempted connections.

  • Connections where the metric is 0 or null are now filtered out.

  • Icons have been added to the nodes.

Refer to the Network view documentation for more information.

Failed connection ratios

Troubleshoot failed connections more easily with an improved Network view and the new failed connection ratio metric available in the connections data model (connection.events). Refer to the Application Connectivity troubleshooting documentation for more information.

Experience Central: Improved time zone management

Consult DEX data at any time of the day, regardless of your timezone. As the computation of DEX scores can take up to 4 hours, the timestamps of score events have been shifted to 04:00 UTC instead of 00:00 UTC, so that NQL queries of DEX data will always return full results. This functionality will be made available following the completion of the 2024.5 rollout in all regions.

Refer to the DEX score NQL examples documentation for more information. Experience Central is subject to an additional license, please contact your Nexthink representative for more information.

Experience Central: Other improvements

The Digital Experience module is now more actionable with the following improvements:

  • New investigations for all nodes provide more insights about your IT environment.

  • Embedded raw metric-based visualizations confirm score narratives by showing what requires your attention.

  • When redirected to other parts of Nexthink Infinity to troubleshoot the situation, all filters supported by the destination dashboards will be carried over.

Refer to the Using Digital Experience documentation for more information. Experience Central is subject to an additional license, please contact your Nexthink representative for more information.

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Web applications: Waterfall metrics to diagnose slow page loads

Troubleshoot web applications in greater detail using 12 new web resource metrics. Waterfall analysis metrics help you pinpoint the precise sources of performance bottlenecks, identify error-prone elements and highlight resource-intensive components within web applications.

Refer to the Troubleshoot documentation for more information. Application Experience is subject to an additional license, please contact your Nexthink representative for more information.

Flow: User targeting for workflows

Save time and money with new workflow targeting possibilities. Now workflows can target users returned from an NQL investigation, and perform user-focused remedial actions using the manual, scheduling and API triggering capabilities of Nexthink Flow. Use this to, for example, reduce software costs by reclaiming licenses from users that are underutilizing applications.

Refer to the Triggering workflows documentation for more information. Flow is subject to an additional license, please contact your Nexthink representative for more information. 

Flow: Remote actions via proxy 

Reduce the number of software and access-related service requests that require human intervention for teams working in Hybrid Entra ID environments. Remote action Thinklets can now be configured to run on a separate and more secure device to the one targeted by the workflow, in order to interact with active directory and other on-premises tools.

Refer to the Managing Remote Actions documentation for more information. Flow is subject to an additional license, please contact your Nexthink representative for more information.

Collaboration Experience: Detect screen sharing issues within Microsoft Teams

Improve your collaboration experience by identifying, troubleshooting and fixing call quality issues due to poor screen sharing quality in Microsoft Teams calls. You can now consult the screen sharing quality of Teams calls in the call view dashboard and in Investigations.

Refer to the Using Device View for call quality issues investigation documentation for more information. Collaboration Experience is subject to an additional license, please contact your Nexthink representative for more information.

Unified call quality metric

Identify call quality issues more easily with the new unified call.quality metric that combines multiple factors such as audio, video, and screen sharing quality, as well as call connection issues.

Refer to the Getting started with Collaboration Experience documentation for more information. Collaboration Experience is subject to an additional license, please contact your Nexthink representative for more information.

Multiple user roles

Manage access rights efficiently and at scale with new user roles. User accounts (formerly users) can now have multiple roles (formerly profiles) and cumulate the access granted by each role:

  • One Main role (feature-level permissions, content-level permissions, data privacy, view domain, landing page)

  • Multiple Additional roles (feature-level permissions, content-level permissions, data privacy)

💡This feature originated from a customer idea: thanks for your valuable input!

Refer to the Roles and View domain documentation for more information.

Audit logs accessible using NQL

Investigate compliance and security issues more easily by accessing audit logs directly using NQL. This allows you to perform advanced NQL queries on specific actions that users have performed in Nexthink (e.g. executed a remote action), and also leverage NQL integration capabilities to share this information with external systems. Refer to the Audit trail codes application documentation for more information.

💡This feature originated from a customer idea: thanks for your valuable input!

Security improvements for local accounts

Reduce the risk of malicious access to your environment with several security improvements for local accounts:

  • Multi-factor authentication with an additional time-based one-time password (TOTP)

  • New onboarding email for users with a temporary link to set their passwords

  • New forgot my password mechanism

  • Shorter session duration

This functionality will be released progressively to customers in waves over the coming months. You will receive additional communication when this is made available for your particular environment. Refer to Logging in to the web interface and Resetting Nexthink web interface admin password documentation for more information.

Modify retired campaigns

Save time and effort adjusting existing campaigns, and avoid manually consolidating results across campaigns when making minor changes. Add/remove questions, question choices, parameters, as well as modify the trigger type and details (e.g. quiet period) of retired campaigns before republishing them. Refer to the Creating Campaigns documentation for more information.

💡 This feature originated from a customer idea: thanks for your valuable input!

Aligned thresholds in Device View

Discover issues impacting devices more clearly, and evaluate the impact of actions improving DEX. Thresholds for device performance metrics on the Device View timeline are now aligned with the DEX score thresholds for consistent troubleshooting.

Refer to the List of hard metrics and thresholds DEX score documentation for more information.

New to the Nexthink Library

Visit the in-product Nexthink Library for the following new content:

  • Lenovo driver compliance: Detect and enforce pending driver updates for Lenovo devices with two new remote actions. They will be released alongside a new dashboard in the Driver update library pack specific to Lenovo, as well as an update to the System crash troubleshooting workflow to automate driver updates.

  • Workday experience: Monitor usage, stability and overall experience with your Workday HCM (Human Capital Management) application to troubleshoot web application issues and drive better adoption. 

  • Workflow: Hard reset troubleshooting: Trigger a workflow in real-time after each user-generated hard reset to confirm the reset with the user and perform the associated troubleshooting steps. 

  • DEX Score custom trend: Monitor a snapshot of your DEX score for the past 13 months in the Library Digital Experience Score dashboard. 

  • Intune compliance: Detect if a device is reported as compliant in Intune using new remote actions, and understand the health, status and enrollment of Intune-managed macOS. 

This content will be made available following the completion of the 2024.5 rollout in all regions.

The workflow and application content mentioned above are subject to additional licenses, please contact your Nexthink representative for more information.

New content on Nexthink Documentation and Learn

Discover how to get the most out of Binary Insights with new content in the publicly accessible Nexthink Documentation, as well as an updated online course How to create and use Alerts.

Configure multiple roles (formerly profiles) and improve security for your accounts (formerly users) with new online documentation and the online course How to manage Nexthink accounts and roles.

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Previous versions

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