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Monitoring applications

The Applications overview page delivers visibility into employee experience with web and desktop applications. Combined with the rest of the Nexthink web interface, it helps you troubleshoot and remediate issues for business-critical applications.

Applications overview page

The ability to quickly visualize the status of all the monitored web and desktop applications is a key feature for IT departments.

The Display drop-down widget is organized into two groups for web and desktop application metrics.

Web metrics

The Applications overview page automatically regroups all web applications and categorizes them into five color groups: green, yellow, red, blue, and gray.

Applications overview page

The classification relies on the following default thresholds:

Page load time in seconds

  • A value lower than 2 sets it to green.

  • A value between 2 and 4 sets it to yellow.

  • A value higher than 4 sets it to red.

Transaction duration in seconds

  • A value lower than 4 sets it to green.

  • A value between 4 and 16 sets it to yellow.

  • A value higher than 16 sets it to red.

These thresholds can be custom configured at the application level. Refer to the Thresholds documentation for more information.

A metric that does not utilize thresholds sets the color to blue, while a metric with no available data sets the color to gray. Every 5 minutes, the Nexthink web interface automatically updates the content and reorganizes the groups based on the latest values computed. An arrow located next to the number of seconds indicates the trend, as shown in the illustration above. The direction in which the arrow points is a result of how the metric has evolved in the past, based on the selected timeframe.

Selected timeframe

The timeframe it is compared to

last 24h
from 22.04.2021 14:00 to 23.04.2021 14:00

The previous 24h period
from 21.04.2021 14:00 to 22.04.2021 14:00

last 7 days
from 16.04.2021 to 23.04.2021

The previous 7-day period
from 09.04.2021 to 16.04.2021

Desktop metrics

Desktop metrics

Desktop Metrics

Use the Display widget to sort the results on the page by the Number of desktop users or Crashes per employee under the Desktop metrics section of the drop-down menu.

Web and desktop versions

For hybrid applications with web and desktop versions, you can see the number of web and desktop users separately:

  • If you select the Number of web users in the Web metrics section, the results show the values for the web version.

  • If you select the Number of desktop users in the Desktop metrics section, the results show the values for the desktop version.

  • After selecting a metric from the drop-down menu, the system displays the total number of configured applications at the top of the results table with the number of applications for a given metric in parentheses.

  • Hover over a result to get all of the metrics related to a given application.

  • The system displays an application type, web or desktop, for each result.

  • Access selected NQL queries from the Investigate more panel. The investigations are organized by web and desktop metrics.

Waiting time

Quickly identify how much time employees spend waiting for web applications to load using the Waiting time feature. It displays the total page load time for all employees using a particular application. The timeframe used for the calculations can be changed using the time selection widget in the upper right corner of the screen.

You can access the metric through the Display drop-down menu.


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