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Monitoring applications

Gain visibility into employee experience with applications for business-critical portfolio management and productivity.

Monitor, troubleshoot, and remediate application-related issues using:

Applications overview page

To visually check the status of all the monitored web and desktop applications:

  1. Access the Applications > Applications overview page from the main navigational menu.

  2. Use the Display drop-down to sort display metrics: Web metrics or Desktop metrics.

  3. Optionally, click on any application to open application-specific dashboards.

Considerations: Metric-display for hybrid web & desktop applications

For hybrid applications with web and desktop versions, you can see the number of web and desktop users separately:

  • If you select the Number of web users in the Web metrics section, the results show the values for the web version.

  • If you select the Number of desktop users in the Desktop metrics section, the results show the values for the desktop version.

Desktop applications represent binaries grouped with their associated subprocesses. As a result, application-related metrics and AI insights include all subprocesses.

The Applications overview groups and highlights applications based on their health status—for the selected metric and timeframe—using a color scheme based on predefined thresholds.

  • A metric with no available data sets the color to gray.

  • A metric that does not utilize thresholds sets the color to blue.

Every 5 minutes, the system automatically updates the Applications overview content and reorganizes the application groups based on the latest values computed.

Applications overview page

The arrow icon → located within each listed application indicates the metric evolution. This trend results from comparing the current selection (e.g., Last 24h) with the same prior period.

Applications overview: selected timeframe
Trend estimation: Timeframe is compared to

Last 24h from 22.04.2021 14:00 to 23.04.2021 14:00

The previous 24h period: from 21.04.2021 14:00 to 22.04.2021 14:00

Last 7 days from 16.04.2021 to 23.04.2021

The previous 7-day period: from 09.04.2021 to 16.04.2021

Predefined thresholds for web metrics

You can customize thresholds at the application level.

The following web metrics classification relies on the following default thresholds:

Page load time in seconds

  • A value lower than 2 sets it to green.

  • A value between 2 and 4 sets it to yellow.

  • A value higher than 4 sets it to red.

Transaction duration in seconds

  • A value lower than 4 sets it to green.

  • A value between 4 and 16 sets it to yellow.

  • A value higher than 16 sets it to red.

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