Infinity Products
Workplace Experience
Workplace Experience—powered by Nexthink Infinity, the leading digital workplace observability and automation platform—delivers unparalleled visibility across all environments so IT teams can continuously see, diagnose, and fix digital workplace issues to optimize productivity and cost in a fast-changing IT landscape.
Workplace Experience delivers insights needed to proactively prevent IT issues, resolve critical disruptions, and ultimately drive workforce efficiency.
Solve issues at scale
Resolve technical issues quickly using device insights on compliance, stability, performance, and networks. Maintain a stable digital workplace and share real-time data to improve IT and business processes.
Detect and diagnose faster
Use real-time alerting, detailed diagnostics, and user feedback to solve employees' technical issues before they disrupt the business. Uncover and assess IT issues, communicate directly with users, and measure impact.
Gain complete visibility
Regain insight into application performance, reliability, and adoption across diverse devices and locations. IT teams can connect the dots across systems and reduce mean time to resolution (MTTR) with automated discovery, diagnostics, and remediation.
Adopt
Nexthink Adopt simplifies digital adoption and drives transformation by embedding contextual guidance directly into web applications—reducing complexity and enabling real-time support.
As a DEX-powered digital adoption solution, Nexthink Adopt empowers organizations to monitor application success, boost productivity, and maximize the value of their software investments.
Guide employee success
Use step-by-step guidance embedded in applications to help employees complete tasks confidently. Offer real-time tips and self-service support to reduce IT dependency and errors.
Fast-track application value
Quickly launch in-app guidance with a no-code platform to design, manage, and deploy content. Enhance employee engagement with intricate processes, minimizing adoption time and ensuring long-term value from your application investments.
Know where to focus
Track user engagement via dashboards and analytics. Use AI-driven insights to identify effective guidance and refine your digital adoption strategy where needed.
Adopt documentation and resources
Amplify
Nexthink Amplify puts incident information, diagnostics checklists, and remediation power at your fingertips within one view and without employee involvement. It's an easy-to-install, platform-agnostic browser plugin that unleashes the power of Nexthink into any service desk tool.
L1 agents can close tickets faster and escalate less, leading to massive reductions in average handling time (AHT), mean time to resolution (MTTR), and overall efficiency gains in service desk operations.
See Context Fast
Get an immediate view of the key attributes of the employee and their device properties in a single pane without employee involvement.
Diagnose With Checklists
Understand root causes quickly via L1 checklists with clear callouts on problem areas, as well as customizable checklists for all other service desk roles.
Fix With Remote Actions
Remote actions help L1 agents close tickets faster, while a seamless link to the Nexthink platform enables L2+ agents to launch more complex fixes at scale.
Amplify documentation and resources
Application Experience
Nexthink Application Experience gives comprehensive visibility into the performance, reliability and adoption of all applications, ensuring a positive digital experience and cost-effective digital transformation projects.
Optimize performance
Application Experience provides a single pane of glass that IT teams need for all applications, no matter the type, to ensure the fastest possible cross-team remediation.
Triage issues - Reduce tickets
Application telemetry with advanced AI analytics and diagnostics immediately routes issues to the right team in context, eliminating blame games to accelerate issue resolution.
Drive faster adoption
Employee application adoption and usage visibility deliver immediate clarity into exact employee usage and needs, enabling optimized licensing costs. Understanding employee workflow enables targeted employee education to speed up adoption.
Application Experience documentation and resources
Collaboration Experience
Nexthink Collaboration Experience delivers comprehensive visibility into the call quality issues affecting DEX by monitoring leading collaboration applications, such as Microsoft Teams and Zoom.
Quickly detect, isolate and remediate call quality issues using pre-built dashboards and alerts.
Session context visibility
Prevent issues, speed up resolutions and inform vendor relationships with comprehensive visibility into all aspects of employee session experience.
Speed issue resolution
Enable IT to immediately route issues to the right team in context to speed up issue resolution. Combine application and session telemetry with device, configuration, and networking data using AI analytics and diagnostics.
Proactive assurance
Identify and resolve potential employee performance and availability issues while using collaboration tools long before employee sessions are impacted.
Collaboration Experience documentation and resources
Employee Engagement
Employee Engagement supports two-way communication to notify and assist users while collecting feedback. Cut through the digital workplace noise with attention-grabbing messages that employees respond to.
Scale proactive self-help
Automatically send targeted one-click self-help messaging to all impacted employees to fix employee issues before they realize they have them.
Notify and inform
When an incident occurs, such as an outage or company update, rapidly notify impacted employees with timed and targeted pop-up notifications they can’t miss.
Collect employee feedback
Solve problems employees care about. Understand employee needs by engaging them in a campaign. Collect feedback in real-time, but never during a presentation or important meeting.
Employee Engagement documentation and resources
Experience Central
Experience Central offers a strategic view of employee digital experience to guide IT improvements.
IT leaders can now measure, govern, and make well-informed strategic decisions to optimize their IT teams and workplace technologies and processes and maximize employee digital experience, reduce costs, and improve IT reputation.
Prevent Issues Proactively
Continuous and deep view into every aspect of Digital Employee Experience (DEX) enables IT Teams to see, diagnose, and fix issues, reduce costs, and improve employee productivity.
Best practice DEX
Continuous and rapid DEX visibility gives IT leaders the data to identify and replicate organizational DEX best practice successes, speed cost savings, and productivity gains.
Manage What Matters
Rank-ordered views of the most urgent situations enable IT Leaders to immediately focus on those areas yielding maximum possible benefit, answering the questions: Where do I stand?, What should I improve? and Where should I invest?
Experience Central documentation and resources
Flow
Nexthink Flow provides continuous, real-time AI-powered data to automate detection, communication, integration, and remediation—using a low-code visual designer for workflow setup.
Flow solves complex, time-consuming IT issues, freeing EUC teams to focus on more strategic work.
Use Low-Code Visual Designer
Free up specialists and remove hours of writing lengthy code with a low-code visual designer with step-by-step workflows that L1 and L2 agents can create themselves.
Get more out of your team with fast and easy configuration, drag-and-drop functionality and a visual designer that reduces time spent coding, human error, and team inefficiencies.
Help Employees Faster
With visibility across the entire digital workplace, respond faster with smart workflows with unlimited triggers and powerful remote actions & integrations.
Save time and reduce incidents with end-to-end workflows to constantly monitor and quickly adjust the modern workplace experience in real-time.
Make Decisions Dynamically
Reduce the need for manual intervention and ensure issues really have been fixed by identifying and remediating with multiple logical steps within one automated flow.
Dynamically targeted schedules and event-based calls to Nexthink’s API trigger Nexthink workflows to act without anyone lifting a finger.
Flow documentation and resources
VDI Experience
Nexthink VDI Experience provides real-time visibility into virtual desktop infrastructure (VDI) performance and user experience.
Continuously monitor every aspect of VDI sessions to quickly identify issues, understand their impact, and resolve them—fast and permanently.
Know Where to Focus
Monitor and compare the performance of all VDI and desktop pools in one place, visualizing key experience indicators to quickly identify issues.
Drill into individual sessions to analyze connection methods, experience timelines, and hidden trends using AI insights to detect root causes and recommend impactful changes.
Ensure Application Stability
Don’t let application issues be the source of complaints in the VDI environment. Ensure applications are stable and performant in VDI so you are not blamed for poor experience.
Uncover Hidden Network Issues
Stay ahead of connectivity issues by discovering failed connections from applications and VDI desktops. Ensure endpoints can connect to your VDI environment.
VDI Experience documentation and resources
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