Allowing untrusted fonts for campaigns
The Windows operating system offers the ability to block untrusted font files. The Nexthink software agent uses an open-source font family optimized for computer screens to render campaign text.
Previewing campaigns from the web interface always uses the correct font. If you suspect campaigns are not always rendered using the official font family:
Connect to a device.
Open the local log file in the
%ProgramData%\Nexthink\Logs\User
folder, labeled something likenxtray*.log
where the*
represents a combination of the user SID and a sequence of numbers.Search for lines containing
QML FontLoader: Cannot load font:
or something similar.
Here is an extract of a log file:
To allow the nxtray.exe
process to load untrusted fonts:
Add a registry key on all devices in
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
and name itnxtray.exe
.In
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\nxtray.exe
add a new QWORD (64-bit) value namedMitigationOptions
with the hexadecimal value of2000000000000
.Restart Windows to apply the changes.
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