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Usage guide: System crash troubleshooting

Introduction

This workflow will help you orchestrate the notification, troubleshooting, and incident management of system crashes across your landscape.

Please keep in mind this is a guide and represents just some of the potential insight and actions you can take. This workflow can be used out-of-the-box, or used as a template to build and handle other use cases tailored to your environment.

Ensure your library pack is properly configured by following the steps highlighted in its configuration guide:

Configuration guide: System crash troubleshooting

Workflow structure

This workflow is primarily designed to run automatically using a event trigger.

This section describes the key steps in this workflow:

  • The workflow detects a system crash event and is initiated in real-time, and a notification is sent to the employee informing them that a system crash was detected and is being investigated.

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  • The Get BSOD crash minidump analysis remote action is triggered to retrieve the system crash details from the affected device. This information is parsed by Chatgpt to understand what the error code refers to, which is then added to an automatically created ticket. This information can save IT support crucial time by providing context directly in the ticket, avoiding having to manually research the error code’s significance.

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Chatgpt connector in the workflow

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Example result automatically added to the ticket’s worknote

  • The workflow then performs a key driver compliance check, as it is a very common root cause for system crashes. This is done by first verifying the manufacturer to retrieve pending driver information and, if required, performing a driver update. Thsi check is performed on Dell or HP devices, with Lenovo coming soon.

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Automated check and update of critical drivers

  • All information about any performed action is then added to the final ticket, which is then automatically resolved and closed.

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Resolve and close ticket automatically


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