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Configuration guide: Outlook - Stability and Compliance


For many companies, Microsoft Outlook has become an essential tool for communication and collaboration both between employees and with third parties. It is imperative, therefore, that IT teams are able to monitor the status of this application across the organization, in terms of performance, stability, adoption, and network connectivity

Configure your library pack

To get started with this library pack, please ensure all related content is installed and configured appropriately. This page provides guidance on which content is included and how to configure it.

Please keep in mind this is just a guide and represents suggested configurations. You are free to customize and edit content as you see fit based on your specific environment. 

Content and dependencies





Live dashboards

Outlook - Stability and compliance

Provides visibility over key performance, adoption, and compliance data points from the Outlook landscape

Remote actions

Get Outlook Storage Info

Obtains the number of PST and OST files a user has connected to Outlook, and their overall size.

Required to populate specific dashboard widgets.

Get Outlook Plugins

Retrieves the installed Microsoft Office Outlook COM Add-ins sorted by status and name.

Required to populate specific dashboard widgets.

Get Outlook add-in diagnostics

Provides a deeper view into Outlook add-in performance and Outlook stability

Required to populate specific dashboard widgets.

Set Outlook Plugins

Enables or disables each Microsoft Office Outlook COM add-in specified in the parameters. 

Repair Outlook OST problems

Repairs Outlook problems with OST file by deleting it and restarting Outlook.

Remote action campaigns

Restart Outlook - Invoke

Notifies the user that Outlook needs to restart to apply changes.

Required to include self-help with the "Repair Outlook OST problems" remote action.

Set Outlook plugins - Invoke

Notifies the user that Outlook must be closed. 

Required to include a notification with the "Set Outlook plugins" remote action.

Configuration guide

To effectively use this library pack, the content must be installed and configured appropriately. Below are some suggested steps to install and configure the content properly before use. 

Step 1) Install library pack content

Go to the Nexthink Library and install all required content.

Step 2) Configure remote action(s)

Navigate to the manage remote action administration page to review and edit your remote actions. 

We recommend the following configurations for these remote actions:



Schedule query

Parameters to edit

Get Outlook plugins 

Scheduled, weekly 

| where operating_system.platform == Windows
 and !in ["*server*", "*windows 11*"]

Get Outlook storage info

Scheduled, weekly

Get Outlook add-in diagnostics

Scheduled, weekly

  • See dedicated section below

Set Outlook plugins

Manual, can be triggered on multiple devices

  • Remove or change campaign ID if needed

  • Decide if you want to add or remove add-ins

  • Input plug-in names to add or remove

Repair Outlook OST problems

Manual, can be triggered on multiple devices

  • Remove or change campaign ID if needed

Get Outlook add-in diagnostics configuration

For some organizations, the presence and function of specific Outlook add-ins is critical for effective employee productivity, whether it is to control access to a specific resource, or allow the signing of specific content.

To effectively track the operation of these business critical add-ins a new remote action has been provided as part of this pack, “Get Outlook add-in diagnostics” that can monitor up to seven pre-defined add-ins to provide the following information:

  • The add-in version

  • The time taken to start

  • The number of add-in crashes within the last 24 hours

  • Whether the add-in is disabled

  • If disabled, a description of why the add-in was disabled

To configure this remote action, please follow these steps.

  1. Run the remote action “Get Outlook plug-ins” on all relevant Windows devices and use the output to identify the add-ins that you would like to track on those devices

  2. Edit the remote action “Get Outlook add-in diagnostics”

  3. For each of the seven add-in parameters, enter the add-in name that you want to track.


  4. Schedule the remote action to run on all required Windows devices daily

Step 3) Edit campaigns 

Navigate to the manage campaigns administration page to review and edit your campaigns. 

For each installed campaign, please ensure to: 

  • Customize the sender name and image.

  • Review and adjust questions.

  • Publish the campaign when you are ready to use it.

We recommend the following configurations for these campaigns:




Restart Outlook - Invoke

Remote action

Not urgent

Set Outlook plugins - Invoke

Remote action

Not urgent


To know more about how this dashboard should be used, please refer to the Usage Guide:

Usage guide: Outlook - Stability and Compliance

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