The ERR_ABORTED error occurs when the website being accessed is suddenly interrupted. For example, the browser tab was closed, the action was canceled by the employee, or the operating system (OS) forced the browser to close.

Possible causes

  1. Website design

  2. Proxy server

  3. Network

What could be causing this type of Problem?

There are several reasons why this error might appear. The most common one is that the page requested takes too long to load. As a result, the employee no longer wants to visit the site and closes the tab or the browser. Mistyped URLs are another common mistake.

In most cases, this is an isolated incident impacting an individual device that happens to be accessing Internet (or intranet) locations that have, for some reason, changed since the last visit. In this case, individual fixes can be applied as outlined below.

If this is a widespread incident, consider the following questions:

  • Has your browser been recently updated?

  • Has there been a change to the network resulting in a different route or path needed to reach the website’s destination?

  • Are the devices using a predefined proxy server to get to their destination?

  • Has the destination, usually a website, been altered or changed?

Read the suggestions below to find out how Nexthink can help solve these problems.

How to Scope this issue

The first step is to scope the issue in order to understand how serious or widespread the problem is.

Scoping with Applications

Using Applications Reliability dashboards, look at the various breakdowns and filter them to find correlations. For instance, specific errors could be present on:

Specific applications only

In this instance, try to understand what has changed for a particular web application.

Specific OS, browser version

Has the OS or browser version changed? Has the browser been updated recently? Using Nexthink, investigate the performance of various browser versions to understand if a specific version is causing the problem.

Specific hierarchy nodes

If an infrastructure component such as a network change, a proxy server, or something similar is causing the problem, then it is likely to be shown by a specific area in the hierarchy containing a high quantity of errors.

Specific key pages or URLs

Most likely, a change was made at the web application level. Contact the appropriate product support team and inform them of the problem.

Specific time frames only

Examine if it is a one-time event that must be investigated, or whether this is a recurring event when something on the network, for example, a corporate backup, might be altering network availability.

Scoping with Nexthink Finder (classic)

Investigate the path used to access the website. It will show if the connection is affected by a company network component (for example proxy server or router).

If this is the case, you can search for failed connections with the Applications console and start an investigation in Finder. By entering the web address as a criterion and checking all connections to that domain or website, Finder returns valuable insights into the scope of the issue.

If a proxy server is involved, Nexthink Finder can help better understand if this is the root cause. Create an investigation targeted at the domain name of the application and note whether most of the device traffic is going through a particular proxy. It is also possible to make the proxy server the actual target of the investigation itself and then use it to show various analytics, such as the number of failed requests or response times from the proxy. This approach will reveal any unexpected behaviors.

If available, reconfigure the device to an alternative proxy server. If the requested web page loads correctly, it is a good indication that the company’s proxy server may be the cause of the problem. Notify the teams responsible for the network and the proxy infrastructures within the organization of the issue, and provide them with the scope of affected devices.

Possible Solutions

Fixing Employee Devices 

Consider scoping procedures first, see the steps above.

Be aware of the impact scope when running corrective actions using Nexthink. If you are dealing with a single device or just a few devices, the remote actions can be run in the background while providing help to the affected employees or can even be triggered silently.

Should the scoping reveal that the incident is widespread, the issue will require more attention. We recommend employing Engage campaigns to ensure that affected employees will get a visual notification of any changes being performed through remote actions at scale because employees may not be aware of the remote action taking place.

Refresh the page

Refreshing the page can be a quick way to fix the problem. Usually, the error is a temporary one. Press the CTRL and F5 keys on your keyboard, which works on most browsers, or refer to your product documentation if needed.

Clear cache

If the cache hasn’t been cleared for a while, some of the files within it might be corrupted. Clearing the cache can help. Use the remote actions to clear the browser cache on Edge or Chrome (Clear Edge / Chrome Settings). Clearing of the cache can be carried out remotely to assist the user.

Flush DNS

Flushing the DNS on the device removes the DNS cache, which then forces new DNS lookups. If the website or page in question was recently moved to another IP address, deleting (or flushing) all DNS entries should resolve the error. Use the remote action Network Management.

Confirm Network Settings

Use the Remote action Get Network Configuration to confirm that the DNS settings on the devices are correct. If they are not, ensure the correct DNS settings are used (see the step above), either by renewing the DHCP lease with the command ipconfig /renew if on a DHCP enabled network or by simply entering the correct DNS server settings into the IP configuration settings of the client, if they are managed locally.

Network Signal Strength

If the networking quality is an issue, check the strength of the Wi-Fi signal on employee devices. The Get Wi-Fi Signal Strength Remote Action can reveal where the signal is weak. Use the Engage campaign within the associated pack to inform employees about what they can do to remediate this problem. You can use the remote action individually or the whole Home Networking pack to see the complete picture of both in-office and remote workers.

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