Configuration guide: Zscaler (VPN) assisted troubleshooting
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The configuration options on this page are only accessible to administrators.
Refer to the Usage guide: Zscaler (VPN) assisted troubleshooting to use library content as a standard user.
This library pack contains content from the following required expansion products:
Some of these products offer default access to their respective content and can still be used without expansion products.
To learn more about default thresholds for expansion products, .
This library pack contains the following content and dependencies:
Zscaler (VPN) assisted troubleshooting
Orchestrates troubleshooting of Zscaler (VPN) client.
Get Zscaler status
Provides information about the connectivity status of Zscaler.
Used directly in the workflow
Reset Zscaler Connection
Used to reset the Zscaler connection on a Windows device.
Used directly in the workflow
Adapt these suggested configuration steps to edit and customize content according to your organizational needs.
Follow these steps to install and configure content:
Before configuration - Install library pack content from Nexthink Library
From the main menu, navigate to the Remote Actions > Manage remote action page.
Review and edit your remote actions.
Nexthink recommends the following configurations for these remote actions:
Get Zscaler status
Trigger: Workflow
None
Reset Zscaler connection
Trigger: Workflow
None
Configuring the ServiceNow integration is crucial for enabling API calls. Before managing the workflow, ensure that the ServiceNow connector credentials are properly set up.
Within the workflow, populate each Service/API thinklet dropdown field with the appropriate Credentials. When a workflow is installed or copied from the Library, these fields will be blank, as credentials are specific to each local environment and are not included in the Library setup.
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