Workflow: Slow PC troubleshooting
Problem
Slow PC performance significantly degrades user experience and can lead to employee frustration. Diagnosing device performance issues is time-consuming and labor-intensive, as the problems are often subjective and require extensive manual checks.
Solution
A workflow that performs standard L1 checks and remediation actions and sends notifications to employees to address the most frequent causes of device performance issues. The process includes verifying disk space, system reboots, power plan settings, device resource consumption, pending updates, Wi-Fi connectivity, the number of open browser tabs, and overall hardware health.
The workflow can be used to update the support ticket with gathered information. Additionally, a dashboard displays performance metrics to identify devices experiencing slowness, enabling proactive detection and triggering of the workflow.
Benefits and outcome
Time savings: Automating routine tasks reduces the manual effort required for troubleshooting, saving valuable support time for support agents and end users.
Efficient incident management: Automated ticket creation and resolution streamline incident management, ensuring that all actions are documented accurately.
Proactive issue prevention: Conducting regular general health checks helps identify and resolve common problems before they escalate, reducing the likelihood of future support tickets.
Getting started with Workflow: Slow PC troubleshooting
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