What's new 2025.2
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The version 2025.2 release date is February 24, 2025. View the release notes on the Extended Documentation website.
We’re excited to introduce VDI Experience, a powerful new solution that provides real-time, end-to-end monitoring of your VDI environment. With dedicated dashboards, AI-driven insights, and smart alerts, you can quickly detect and resolve issues—permanently.
Key capabilities include:
Real-time monitoring & alerts: Detect spikes and anomalies with 30-second aggregation intervals, automatic baselining, and VDI-specific filters.
Extended endpoint & network visibility: Enable improved troubleshooting and performance analysis with a new plugin for Citrix and Microsoft AVD clients, now available for installation from the Nexthink website.
Refer to the VDI experience documentation for more information. VDI Experience is subject to an additional license, please contact your Nexthink representative for more information.
Reveal more comprehensive and valuable insights with improved data consolidation. Assist now merges multiple relevant data sources into a single, summarized response, providing clearer context and more actionable information. Refer to the Using Nexthink Assist documentation for more information.
Improve productivity by streamlining approval processes within workflows. You can now use Workflows to send a Campaign or Teams message to another person, such as an employee's manager, for approval. The approver can be dynamically identified during automation execution. This automation reduces service desk involvement and speeds up approval-based requests. Refer to the Message thinklet documentation for more information.
Flow is subject to an additional license, please contact your Nexthink representative for more information.
Analyze and act on sentiment data easily with a new dedicated Employee Insights dashboard. This update automates insight extraction, helping you understand trends, make informed decisions, and optimize the impact of proactive actions. Refer to the Using the Employee insights dashboard documentation for more information.
Experience Central is subject to an additional license, please contact your Nexthink representative for more information
Accelerate diagnosis and resolution with contextual insights for key system events. Nexthink now provides detailed analysis of system crashes, binary crashes, connectivity issues, call quality, high memory consumption and high CPU consumption. These insights help you resolve issues more efficiently, reducing investigation time and effort. Refer to the Timeline documentation for more information.
This functionality will be made available following the completion of the 2025.2 rollout in all regions.
Gain deeper visibility into connection issues with enhanced insights. AI-generated descriptions provide context for nodes, highlight whether connections are normal or unusual, and assess metric values to identify potential concerns, making investigations more efficient. Refer to the Network view documentation for more information.
Increase integration flexibility with support for optional custom headers. You can now add custom headers to the Credentials, enabling seamless authentication across staging, development, and production environments if they are securely positioned behind an API proxy. Refer to the Connector credentials documentation for more information.
💡 Thanks for expressing your interest in this feature on our ideas portal!
Detect performance issues before they escalate and gain deeper insights into event sequences for faster troubleshooting. The exact startup_time, startup_duration, and the number_of_started_processes are now available as new metrics in execution.events.
Application startup duration is a leading indicator of potential resource constraints and network issues allowing you to detect and proactively address performance problems, before they impact employee productivity. The precise startup time allows you to determine the exact sequence of events on a device. This helps diagnose system crashes, unresponsive applications, and logon issues by pinpointing which applications started just before a failure. Refer to the NQL Data model for more information. Refer to the documentation for more information.
💡 Thanks for expressing your interest in this feature on our ideas portal!
This functionality will be made available to customers progressively over the coming weeks.
Gain more flexibility in time-based queries with new date and time functions for timestamps. This update allows you to define custom time frames, such as working hours or specific days, addressing key limitations in time selection. Additionally, these functions support timezone parameterization, enabling more precise analysis and reporting. Refer to the NQL datetime functions documentation for more information.
Setup your organization and location configuration more easily with additional supported fields. You can now use connectivity.event.wifi.ssid and device.configuration_tag alongside existing fields, reducing the need for complex workarounds. Additionally, device.configuration_tag is now accessible via the enrichment API for seamless Entra ID integration. Refer to the Device location and organization documentation for more information.
💡 Thanks for expressing your interest in this feature on our ideas portal!
Ensure compliance in highly secure environments with improved Entra ID support. You can now configure the Entra ID connector to use the GCC-High version of the Entra ID API, ensuring compatibility with stricter security standards. Refer to the Connector for Microsoft Entra ID (Azure AD) documentation for more information.
Save time with bulk tagging in administrator screens. Select multiple items in content administration to quickly apply or update tags across all selected items, making large-scale tagging easier than ever. Refer to the Tagging monitors documentation for more information.
Improve compatibility with third-party tools by configuring OAuth 2 Client Credentials authentication to store credentials in the request body instead of the header. This update provides greater flexibility and ensures compliance with various authentication requirements. Refer to the Connector credentials documentation for more information.
💡 Thanks for expressing your interest in this feature on our ideas portal!
Simplify and accelerate integration with Nexthink by reducing the need for middleware workarounds. The Service/API Thinklet now supports No Auth authentication and allows adding custom headers, enabling more flexible and seamless connections with external systems. Refer to the Service/API thinklet documentation for more information.
Flow is subject to an additional license, please contact your Nexthink representative for more information.
💡 Thanks for expressing your interest in this feature on our ideas portal!
Stay focused on ongoing issues with faster alert resolution. A new advanced configuration ensures alerts recover immediately when no data is received for the monitored metric, helping you quickly identify and prioritize active issues. Refer to the Creating custom monitors documentation for more information.
Visit the in-product Nexthink Library for the following new content:
Poor call quality troubleshooting: Automate common issue checks after a poor call session, apply appropriate fixes, and notify employees with a campaign, reducing investigation time and preventing unnecessary tickets.
Connectivity-assisted troubleshooting: Accelerate issue identification for support teams with an out-of-the-box workflow that performs basic connectivity checks and streamlines troubleshooting for L1 agents.
Zscaler-assisted troubleshooting: Simplify VPN issue resolution by automatically running common diagnostic checks when a problem is reported.
Teams communication for password reset: Reduce L1 ticket volume and minimize employee lockouts with an automated Teams notification workflow reminding users to reset their passwords.
OneDrive-assisted troubleshooting: Reduce the time L1 support spends on diagnosing OneDrive issues with an automated workflow, leading to faster resolutions and a better end-user experience.
Investigations Starter Pack: Accelerate Nexthink adoption and improve NQL literacy with pre-built investigations. These templates can be used as-is or customized for more specific insights.
Remote log generation for macOS Collectors: Speed up troubleshooting and reduce the need for remote access with the "Get Collector reporter files" remote action now available for both Windows and macOS devices. You can generate a collector log file remotely and share it with Nexthink support teams for quicker issue resolution.
Refer to the Nexthink Library documentation for more information.
The workflow content mentioned above is subject to an additional Flow license, please contact your Nexthink representative for more information.
New Library content will be available following the completion of the 2025.2 rollout in all regions.
Gain a deeper understanding of VDI Experience with new learning materials. Public documentation is now available on docs.nexthink.com, along with How to troubleshoot Desktop Virtualization issues training on Learn to help you maximize the value and functionality of this product.
Enhance Nexthink adoption with role-specific training. The Troubleshooting with Nexthink learning path has been updated to move information about Amplify to the new L1 Support with Amplify learning path, which offers dedicated training for teams using Amplify. These updates ensure tailored learning experiences for different support levels.
