What's new 2024.8
The version 2024.8 release date is September 17, 2024. View the release notes on the Extended Documentation website.
DEX benchmark dashboard
Demonstrate the value of past DEX decisions and define future improvement plans using industry-based insights. A new benchmarking dashboard shows how your DEX score and other metrics compare to the rest of the industry. Refer to the Using the benchmark dashboard documentation for more information.
This functionality will be made available following the completion of the 2024.8 rollout in all regions.
Experience Central is subject to an additional license, please contact your Nexthink representative for more information.
💡 Thanks for expressing your interest in this feature on our ideas portal!
Understand the impact of alerts
Reduce your time to resolution by focusing on the issues that matter the most. Consult a GenAI-powered contextual explanation of what the real impact of a given alert might be for your employees and your digital workplace. Refer to the Alerts overview documentation for more information.
Alert proactively on device-level issues
Reduce your time to resolution by proactively identifying device-level issues impacting your DEX environment. Our new auto-installed monitors leverage platform-configurable metric ratings, such as CPU usage and boot duration, to detect when performance is considered poor and impact is seen across many of your devices. Refer to the Managing Alerts documentation for more information.
Device site configuration for rule-based locations
See where devices are with greater precision with new rule-based location configuration. Define the location of devices using rules based on properties such as local IP address, public IP address, or name. In addition to location type (onsite/remote) you can now specify:
Site: free-form string
State and Country: ISO codes
New device.location fields are available in NQL to access the rule-based location of the device (with a fallback to GeoIP location if no matching rule is found). Refer to the Product configuration documentation for more information.
💡 Thanks for expressing your interest in this feature on our ideas portal!
Bar charts for Investigations
Understand and visually interpret the results of your queries more easily. Now you can visualize the investigation results of compatible queries as a bar chart. Refer to the Visual editor and NQL editor documentation for more information.
Repeating actions in workflows
Implement repeat/retry functionality more easily when designing workflows with new repeating actions. Thinklets can now be grouped together into repeating loops that allow adding retry and recheck functions to workflows. Refer to the Creating Workflows - Designer documentation for more information.
This functionality will be made available following the completion of the 2024.8 rollout in all regions.
Flow is subject to an additional license, please contact your Nexthink representative for more information.
Trigger workflows from checklists
Resolve issues more quickly by mapping workflows to checklist properties, allowing agents to trigger them directly from the checklist in Device View and Amplify. Refer to the Device View and Amplify documentation for more information.
Flow and Amplify are subject to an additional license, please contact your Nexthink representative for more information.
Update tickets from workflows in Amplify
Save time checking if a solution was correctly executed, and updating the associated support ticket. Now when a workflow is executed using Amplify from a ServiceNow ticket, the outcome will be recorded back to the ticket from the workflow. Refer to the Updating ServiceNow from Amplify documentation for more information.
Amplify and Flow are subject to additional licenses, please contact your Nexthink representative for more information.
Improved collaboration tool troubleshooting
Identify, correlate, and troubleshoot collaboration experience issues even more easily with several enhancements to Collaboration Experience:
Collaboration applications are shown with collaboration calls in a dedicated section on the device timeline, letting you see the usage and issues while a call is in progress, without having to wait for the call details to be populated from the connectors.
Open the call view dashboard from investigations & dashboards with the actions menu next to the field, or by clicking on the callID in investigations.
Consult screen sharing quality info for Zoom calls in investigations and the call view dashboard.
Refer to the Timeline documentation for more information.
Collaboration Experience is subject to an additional license, please contact your Nexthink representative for more information.
Navigation menu supports smaller screens
Use Nexthink comfortably even on smaller screens, with a redesigned navigation menu that lets you scroll down if there is insufficient room to show all icons. Refer to the Navigating the web interface documentation for more information.
Cloud Collector supports macOS 15 Sequoia
Update your Cloud Collector to version 24.8 for support of the new macOS 15 Sequoia. Refer to the Software requirements documentation for more information.
Data Exporter execution history
Gain greater visibility into usage and resolve issues with data exporters by accessing their execution history in NQL. You can now set up alerts and investigate problems with data exporters directly within the platform using the standard query language. Refer to the Managing data exporters documentation for more information.
💡 Thanks for expressing your interest in this feature on our ideas portal!
Trends support for boolean metrics
Avoid cumbersome workarounds when configuring trends that involve boolean metrics. Custom trends now natively support the use of boolean values. Refer to the Custom trends NQL examples documentation for more information.
💡 Thanks for expressing your interest in this feature on our ideas portal!
Display scheduled campaigns only on impacted devices
Improve your employee experience by only showing them campaigns on relevant devices. Now scheduled campaigns that are using device queries will only be displayed to users on devices that are relevant to the campaign. Refer to the Creating Campaigns documentation for more information.
This functionality will be made available following the completion of the 2024.8 rollout in all regions.
New in the Library
Visit the in-product Nexthink Library for the following new content:
Adobe Acrobat license optimization: Reduce unnecessary licensing costs by detecting the use of Adobe Acrobat Pro licenses and confirming with the user if they truly need it.
Shadow IT: Discover the use of non-corporate-approved collaboration, filesharing, and AI applications that could put your organization at risk.
Intune for macOS: Monitor Intune client compliance on macOS devices directly from your current Intune client health library dashboard.
New Library content will be made available following the completion of the 2024.8 rollout in all regions.
Documentation improvements
Get more out of Nexthink with the following improvements to our product documentation:
A new documentation page with an overview of Nexthink's integration capabilities and a comprehensive list of IT solutions that Nexthink can integrate with, along with detailed guidelines and examples, such as integrating Nexthink with ServiceNow using Flow.
The Nexthink Support portal header is now aligned with the Learn and Doc portal headers for more accessible and seamless navigation.
Digital badges and certificates in Learn
Boost your professional profile by earning Nexthink digital credentials. All Nexthink Learn users who successfully complete our product certification programs earn official branded digital certificates and badges. These credentials can be shared on platforms like LinkedIn, allowing you to highlight your technical skills and achievements to your network and potential employers.
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