What's new 2024.6

The version 2024.6 release date is July 8, 2024. View the release notes on the Extended Documentation website.

Nexthink Adopt

As of June 25, 2024, Nexthink Adopt, a digital adoption solution, is now Generally Available as a product add-on. Nexthink Adopt maximizes enterprise applications’ potential and solves application challenges as an overlay onto any browser-based application that provides in-app guidance and moment-in-time training. Adopt combined with employee engagement campaigns and proactive application monitoring and remediation delivers end-to-end application success.

Refer to the Adopt documentation for more information. Adopt is subject to an additional license, please contact your Nexthink representative for more information.

Application freezes in Device View timeline

Troubleshoot application issues more easily: freeze events for binaries mapped to any of the configured desktop applications are now shown on the Device View timeline. Refer to the Timeline documentation for more information.

Trigger workflows from Device View

Save time and effort running multiple manual actions: now you can trigger workflows on target devices directly from the Device View actions panel. Refer to the Device View documentation for more information.

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Time series in Network view

Understand more quickly when network connectivity issues started and identify who is impacted and possible causes by observing peaks in network connectivity trouble. Network view now shows a time series chart showing how the selected metric evolves over time. Refer to the Network view documentation for more information.

New timeframe options for dashboards

Resolve issues more quickly by honing in on relevant data with two new timeframes in the timeframe picker: last 48 hours, and last 72 hours. Both of these offer 15-minute and 1-hour granularity options. Dashboard editors can now choose these new options as the default timeframe and granularity for their dashboards.

Refer to the Timeframe picker documentation for more information.

Line chart visualization for Investigations

Visualize the results of your investigations and see trends more quickly with a new line chart mode that is available for compatible queries. Refer to the Visual editor documentation for more information.

Visual editor support for individual remote actions and campaigns

Investigate issues more easily in the visual editor with the possibility to select individual remote actions and campaigns to query. Their respective fields can also be used in queries for listing and filtering.

Refer to the Visual editor documentation for more information.

Output formatting for NQL queries

Interpret your data more easily with greater flexibility in how you format the output of your queries. A new formatting function as() lets you attach formatting information to calculated metrics, which will be displayed throughout Nexthink in a consistent manner.

Refer to the NQL as() documentation for more information.

Formatted values for custom fields in checklists

Understand metrics more easily with formatting for NQL-based custom fields in checklists. Refer to the Checklists management for more information.

Remote action 10-minute frequency

Capture data more quickly to remediate issues faster with a new higher-frequency option for scheduled remote actions. These remote actions will be executed every 10 minutes to 45 minutes using a local scheduler. Centrally scheduled remote actions continue to support frequencies of 1 hour and above. Refer to the Scheduling Remote Actions documentation for more information.

💡 This feature originated from a customer idea: thanks for your valuable input!

Experience Central enhancements

Gain greater insights about your DEX situation with automatic in-product descriptions.

Prioritize your proactive DEX initiatives based on the metrics that matters the most to you. Now you can consult the same prioritization metrics between composite nodes (impact on DEX score, time lost, number of employees with issues) and leaf nodes in the Experience Central dashboard.

Refer to the Digital Experience documentation for more information. Experience Central is subject to an additional license, please contact your Nexthink representative for more information.

Collaboration Experience: Updated dashboard

Troubleshoot call quality issues more easily with improvements to the Collaboration tools dashboard, including new quality metrics helping you more easily identify users and devices impacted by call problems.

This dashboard will be made available following the completion of the 2024.6 rollout in all regions.

Refer to the Using Collaboration Tools documentation for more information. Collaboration Experience is subject to an additional license, please contact your Nexthink representative for more information.

Collaboration Experience: Identify Teams call types

Identify and investigate call quality for high-impact Teams calls, with the new call type field for Collaboration sessions to show the type of call type in call view dashboards, collaboration tools dashboards, investigations, live dashboards, and alerts.

Refer to the Using Device View for call quality issues documentation for more information. Collaboration Experience is subject to an additional license, please contact your Nexthink representative for more information.

💡Thanks for expressing your interest in this topic on our ideas portal!

Webhooks: Improved capabilities for streamed notifications

Extend your automation capabilities using Webhooks to stream punctual events, including associations to device name and user name in the payload of the webhook. This functionality allows the inclusion of device names when creating tickets in your ITSM tool and introduces new fields from alerts, such as trigger reference values, in the Webhook payload. Additionally, the new version of Webhooks enables sending MS Teams notifications based on the triggered application within the alert context.

Refer to the Webhooks documentation for more information.

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Greater access for users with Limited View domains

Open up more Infinity features to more Nexthink users, while ensuring they see only the data they are permitted to. Now, users with limited view domains can view Applications, Alerts, Diagnostics, and Collaboration Tools and benefit from Infinity's powerful troubleshooting capabilities. Refer to the View domain documentation for more information.

💡 This feature originated from a customer idea: thanks for your valuable input!

Redefine organization hierarchies

Adjust your organizational hierarchy as your organization evolves, with the possibility to entirely redefine or delete existing hierarchies. Refer to the Product configuration documentation for more information.

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New web applications dashboards

Resolve web application issues more quickly using the new NQL-based web application dashboards. These new dashboards include a new overview dashboard that highlights key issues that need attention. The new dashboards can be toggled on by clicking the "Switch to the new experience button" visible in all web applications.

Refer to the Monitoring web applications - new experience documentation for more information.

🔎 This feature is a technical preview and may change before its final release.

Automatic categorization of binaries

Understand what types of applications employees use and benefit from greater context when troubleshooting, with the new automatic categorization of binaries powered by GenAI. Refer to the Automatic categorization of binaries documentation for more information.

🔎 This feature is a technical preview and may change before its final release.

Binary hashes in hexadecimal format

Compare Infinity binary hashes with those shown in external systems: hashes are now expressed in hexadecimal format (as they were in Experience/Finder) instead of base64.

Accessibility: Improvements to screen reader support

Ensure equality across your organization thanks to changes to Aria labels for improved screen reader support throughout the Nexthink application.

Improved question branching for Campaigns

Improved the response rate of your campaigns by reducing the number of questions an employee needs to step through, which is particularly useful for survey/XLA campaigns.

New branching options are now available for multiple-answer questions (select the next question independently of the selected value) and NPS questions (select the next question depending on whether the employee is a promoter, neutral, or detractor).

Refer to the Controlling the flow of questions documentation for more information.

💡 Thanks for expressing your interest in this topic on our ideas portal!

Library: New content available

Visit the in-product Nexthink Library for the following new content:

  • Chrome update compliance workflow: Ensure desired state compliance and automate common resolutions by identifying when Chrome has been updated, but not yet restarted.

  • Pre-built workflow connectors for Intune: Simplify integration with Intune and retrieve key compliance information with a pre-built connector Thinklet to retrieve Intune status information in a workflow.

  • License reclaim workflow for on-premises Azure AD: Automate the detection and removal of unused licenses to reduce unnecessary costs with a new workflow specific for on-premises AD environments.

  • Monitor Jira application experience: Detect and resolve Jira issues more easily with a pre-built application to monitor Jira user experience and stability.

  • Enhance Intune landscape management: Improve your Intune health visibility with dashboard updates, including trend data to monitor migration and remote action results outputs.

  • Retrieve HP Warranty information: Consult HP warranty information using the Get warranty information remote action which now supports HP devices.

  • Enhanced boot and login diagnostics: Accelerate troubleshooting with recommended actions on the boot and login dashboard, also accessible from Experience Central.

  • Enhanced monitor accuracy: Increase the accuracy and alerting priority of binary and global insights monitors.

  • Flow construction kit library pack: Build your Flow workflows more easily with a new library pack with useful building blocks to get you started.

Refer to the Nexthink Library documentation for more information.

This content will be made available following the completion of the 2024.6 rollout in all regions.

The workflow and application content mentioned above is subject to additional licenses, please contact your Nexthink representative for more information.

Improved documentation platform

Onboard new Nexthink users and learn how to get the most out of new Nexthink products and features with a more engaging, and up-to-date documentation experience.

Nexthink Documentation - docs.nexthink.com and edocs.nexthink.com - has been migrated to a new platform with several improvements: the unified documentation portal header is aligned with our Learn portal for seamless navigation, and you can now see the last update date of each page, as well as leaving a rating if you've found the page helpful.

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