Usage guide: Hybrid workplace experience

This page outlines various ways to use the pack, including use case examples.

Administrators can refer to the Configuration guide: Hybrid workplace experience to set up and customize the installed content.

The Hybrid workplace experience library pack enables EUC teams to:

Efficiently determine areas for improvement in both onsite and remote work environments based on DEX scores and other metrics.
Proactively address challenges related to connectivity, application performance, and collaboration tools.
Ensure a consistent and positive digital experience for all employees, regardless of their work location.

Library pack uses

Jump to Use cases on this page to see relevant scenario applications.

Use the library pack content for the following purposes.

Insights into location types

The Hybrid workplace experience live dashboard offers a comprehensive solution for optimizing digital experiences for both onsite and remote locations.

The dashboard provides key insights into device connectivity, application performance, and collaboration tools. It utilizes Digital Employee Experience (DEX) to measure experience per location type.

Use cases

In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.

Assessing the impact of hybrid work policies

By tracking changes in employee digital experience metrics over time, organizations can assess whether the policies are achieving their intended goals. For instance, if implementing a new flexible work arrangement improves overall DEX scores and reduces reported connectivity or application performance issues, this indicates positive policy results.

Optimizing the remote work experience

Organizations can pinpoint bottlenecks and implement solutions to improve the remote work experience by examining connectivity metrics, application performance, and collaboration tool usage.

Some of the methods involved may include:

Investing in better VPN solutions or optimizing network configurations to enhance connectivity for remote workers.
Ensuring seamless access to critical applications and addressing performance issues affecting remote employees.
Providing training and support on collaboration tools to maximize their effectiveness in a remote setting.