Workflow: Microsoft Teams assisted troubleshooting
Problem
Microsoft Teams client is vital communication software used across many business processes. However, Microsoft Teams also requires IT support teams for troubleshooting.
Solving MS Teams-related issues presents challenges for IT departments, as they are unable to communicate with affected users because Teams is not operational. Still, in the majority of cases, issues affecting Microsoft Teams are very similar and require a standardized response.
Solution
Automate the solution of MS Teams-related issues with a real-time workflow triggered directly on affected devices.
This workflow asks employees whether it is an appropriate time to perform a quick troubleshooting of the Teams client. After the employee agrees, the workflow performs several checks on the presence and health of the Teams client and, if necessary, reinstalls it or applies remediation actions.
The workflow interacts with employees via campaigns, as the Teams client may not be operational. In addition, the workflow uses updates on the ITSM ticket as triggers for the Teams client troubleshooting.
Benefits and outcome
By implementing this workflow, you:
Improve employee experience by removing the need for scheduled remote sessions with IT support.
Save service desk time by reducing manual troubleshooting and automating ticket management.
Getting started with "Microsoft Teams assisted troubleshooting"
Configure and start using this library pack by following these links:
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