Usage guide: L1 checklist
Introduction
This library pack helps you check for the most common L1 issues with a single device-specific checklist available directly from the Device View. This page will guide you through the structure of the content and how it can be used.
Please keep in mind this is a guide and represents just some of the potential insight and actions you can take. This checklist can be used out-of-the-box or used as a template to build and handle other use cases tailored to your environment.
Ensure your library pack is properly configured by following the steps highlighted in its configuration guide:
Configuration guide: L1 checklist
Pack structure
Improved troubleshooting experience using L1 checklist
The "L1 checklist" checklist acts as the starting point of this library pack. The L1 checklist helps you check for the most common L1 issues with a single device-specific checklist available directly from the Device View. Once installed, the checklist will be accessible in Device View or Amplify.
Based on these high-level scores based on custom fields and ratings, the help desk agent can get a quick understanding the health of the device.
Use cases
Access the checklist in Device View
Nexthink Device View is a dedicated product section designed to help IT support teams gain deeper insight into device-level troubleshooting scenarios.
The L1 checklist is available in the checklists section of the Device View.
The following image shows an example of a checklist in the Nexthink Device view.
Indicates the device name in the Device view.
Points to the L1 checklist in the Device view. Refer to the Device View documentation for more information.
Corresponds to checklist sections containing 20 L1 checklist properties. These properties are custom fields and native NQL properties. Refer to the Custom fields management documentation for more information.
Specifies the values of the checklist properties. These values have different units of measurement, which are indicated directly in the values.
Indicates ratings, which provide classification or ranking of device properties. These ratings are designed to reduce the complexity of low-level analytics by implementing a red-amber-green (poor-moderate-good) approach using predefined criteria. Refer to the Ratings management documentation for more information.
Refers to in-product documentation describing each checklist property, its associated rating, and suggested actions to improve the experience associated with that specific property.
Refer to the Device View documentation for more information about using checklists in Device View.
Access the checklist in Amplify
Nexthink Amplify is a browser extension that brings Nexthink intelligence into any web-based solution, such as ITSM, to assist support agents in the faster handling and resolution of support tickets.
The L1 checklist is available in the checklists tab in Amplify.
Refer to the Amplify documentation for more information about using checklists in Amplify.
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