Troubleshoot
The Troubleshoot page uses the frustrating page loads metric to help you identify the web applications that are causing the most frustration in your organization. The dashboard supports troubleshooting slow web applications through relevant breakdowns, bar charts and a device pop-up.
Page load experience
Page load experience widget shows a gauge chart with a breakdown for good, average and frustrating page loads. Refer to the Speed documentation for more information about Page load times and Navigation timing API.
Click on the action menu of the widget to drill down to the Number of page loads by experience level. The system redirects you to the Investigations page to show the results of the NQL query.
Hover over the Good, Average and Frustrating labels to reveal the action menu. Click on it and select Copy to copy the value to your clipboard or drill down to Devices.
Page load time and Employees
The Average page load time widget shows area charts for Backend, Device and App network, and Client categories. Click on the category in the legend to filter the line charts.
The number of employees represents those who performed at least one page-load action. It is mapped onto its own timeline for users to easily draw a visual correlation with the Average page load time widget above. Refer to the Speed documentation for more information about these categories and Navigation timing API.
Click on the action menu of the widget and choose from:
Page load performance over time
Employees over time
The system redirects you to the Investigations page to show the results of the NQL query.
Top breakdowns
Key pages and URLs
The first table shows key pages and URLs that resulted in the largest number of frustrating page loads. Use this list of URLs as a reference when configuring key pages for an application.
Click on the columns to sort the table by Frustrating page loads, % Frustrating page loads, Page load time, Page loads or Employees.
Click on the action menu of the widget to View page loads by URL. The system redirects you to the Investigations page to show the results of the NQL query.
When URL collection for an application is disabled, this breakdown presents only key pages.
Hover over a value in the table to reveal the action menu. Click on it to view the drill-down options for relevant objects and fields. The system redirects you to the Investigations page to show the results of the NQL query.
Devices
The Devices table and the device pop-up are designed to answer the following questions:
Is this a new issue or has the page always been slow?
Is it a device-specific issue or does it affect other devices as well?
Hover over the device name to activate the pop-up.
The pop-up shows a Page load time line chart of the selected device over time. The line chart includes the average page load times of the same web application on other devices within your company.
The pop-up gives you a side-by-side view of Page load time, Network time and Backend metrics for the selected Device and Company devices.
Click Filter at the top of the pop-up to filter the page for the selected device.
Click the link icon to open the Device View page for more troubleshooting options for the device.
Other breakdowns
Location
Quickly identify the locations where employees experience Frustrating page loads using the interactive map. Hover over the locations to reveal more information.
The Location table shows key metrics based on the County, State and Location type of the devices.
Location data is based on the geolocation feature, which must be enabled on the Product configuration page.
Organization
The Organization table shows data according to entities. Refer to the Product configuration documentation for more information on how to define entities for your organization.
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