Workflow: Hard reset troubleshooting

Overview

Organizations often deal with unexpected hard-resets on endpoints. IT teams usually learn about these issues through tickets, leading to manual investigations. Our workflow streamlines this by surveying employees, collecting technical data, and applying remediation steps, saving time and improving efficiency.

Problem

When you detect a hard reset, you do not actually know the reason. Indeed, employees in your organization often trigger forced shutdowns, but you don't know when or why. You only take remediative action when tickets are raised, and even then, it requires manual investigation and reaching out to the end user to understand why an employee decided to force a device shutdown and ultimately perform a proper root cause analysis and remediation.

Solution

When you detect a hard reset, you do not actually know the reason. Indeed, employees in your organization often trigger forced shutdowns, but you don't know when or why. You only take remediative action when tickets are raised, and even then, it requires manual investigation and reaching out to the end user to understand why an employee decided to force a device shutdown and ultimately perform a proper root cause analysis and remediation.

Key benefits

  • Proactive Issue Detection: Identifies hard-resets before tickets are raised.

  • Time Savings: Reduces time spent on manual investigations.

  • Improved Efficiency: Streamlines the troubleshooting process.

  • Enhanced Understanding: Provides insights into the causes of hard-resets.

  • Automated Remediation: Applies necessary fixes automatically.

  • Better Employee Feedback: Surveys employees to gather useful information.

  • Optimized IT Resources: Frees up IT teams to focus on more critical tasks.

Get started

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