ServiceNow - Service catalog
Action: Get service catalog item
The Nexthink Workflow connector Thinklet Get service catalog item, retrieves detailed service catalog item data. This action is utilized in workflows, for instance, to retrieve the internal ID of a service catalog item, which is necessary for other actions related to ordering the service. The Thinklet relies on the Service Catalog - GET /sn_sc/servicecatalog/items API endpoint.
Example of Thinklet setup:
Input parameters
Search text - Text for searching service catalog items
Output parameters
Service catalog item ID (
ServiceCatalogItemID
)Name (
Name
) - Service catalog item nameShort description (
ShortDescription
) - Service catalog item short descriptionAvailability (
Availability
) - Service availabilityType (
Type
)Class name (
ClassName
)
Action: Request service catalog item
The Nexthink Workflow connector Thinklet Request service catalog item, places an order for catalog item which results in creation of service request ticket. The Thinklet relies on the POST /sn_sc/servicecatalog/items/{sys_id}/order_now API endpoint.
Example of Thinklet setup:
Input parameters
Service catalog item ID (
ServiceCatalogItemID
) - Service catalog item IDRequested for user ID (
RequestedForUserID
) - Requested for user IDQuantity (
OrderQuantity
) - Ordered service quantity
Output parameters
Request number (
RequestNumber
)Request ID (
RequestID
)
Action: Update service catalog request descriptions
The Nexthink Workflow connector Thinklet Update service catalog request descriptions updates the service catalog request ticket description and short description fields. The Thinklet relies on the Table request PATCH API endpoint.
Input parameters
Request ID (
RequestID
) - Request IDDescription (
Description
) - DescriptionShort description (
ShortDescription
) - Short description
Output parameters
Request number (
RequestNumber
)Request ID (
RequestID
)
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