ServiceNow - Service catalog

Action: Get service catalog item

The Nexthink Workflow connector Thinklet Get service catalog item, retrieves detailed service catalog item data. This action is utilized in workflows, for instance, to retrieve the internal ID of a service catalog item, which is necessary for other actions related to ordering the service. The Thinklet relies on the Service Catalog - GET /sn_sc/servicecatalog/items API endpoint.

Example of Thinklet setup:

Input parameters

• Search text - Text for searching service catalog items

Output parameters

• Service catalog item ID (ServiceCatalogItemID)

• Name (Name) - Service catalog item name

• Short description (ShortDescription) - Service catalog item short description

• Availability (Availability) - Service availability

• Type (Type)

• Class name (ClassName)

Action: Request service catalog item

The Nexthink Workflow connector Thinklet Request service catalog item, places an order for catalog item which results in creation of service request ticket. The Thinklet relies on the POST /sn_sc/servicecatalog/items/{sys_id}/order_now API endpoint.

Example of Thinklet setup:

Input parameters

• Service catalog item ID (ServiceCatalogItemID) - Service catalog item ID

• Requested for user ID (RequestedForUserID) - Requested for user ID

• Quantity (OrderQuantity) - Ordered service quantity

Output parameters

• Request number (RequestNumber)

• Request ID (RequestID)

Action: Update service catalog request descriptions

The Nexthink Workflow connector Thinklet Update service catalog request descriptions updates the service catalog request ticket description and short description fields. The Thinklet relies on the Table request PATCH API endpoint.

Input parameters

• Request ID (RequestID) - Request ID

• Description (Description) - Description

• Short description (ShortDescription) - Short description

Output parameters

• Request number (RequestNumber)

• Request ID (RequestID)