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Additional dashboards

Nexthink provides out-of-the-box dashboards to diagnose common IT issues. The dashboards include AI capabilities, visualizations and advanced metrics.

Accessing the dashboards

  • Select Alerts and Diagnostics from the main menu.

  • The dashboards appear under the Diagnostics section of the navigation panel.

Additional Diagnostics dashboards

Considerations

  • You must install Call quality and Desktop virtualization dashboards from the Nexthink Library module because they require data that the system doesn’t collect by default. Once you have installed these dashboards, you cannot remove them.

  • Some dashboards require running specific remote actions to get more advanced insights.

Battery Health

The Battery Health dashboard is designed to identify devices with subpar battery health and short battery life. With this dashboard, you can make informed decisions and take timely actions to ensure employee laptops remain efficient and dependable. Effective battery health management improves employee productivity and experience, helps your organization save on expenses, and reduces environmental impact.

The Battery Health dashboard relies on the pre-installed Get Battery Status remote action that needs to be scheduled to collect and display the data in the dashboard.

If run on Windows devices, this remote action assesses the battery's condition, reporting its remaining capacity, the count of charge cycles to date, and the estimated lifespan per full charge. It additionally retrieves the current power plan in use.

For macOS devices, the remote action determines the battery's health status in a metric format with either “Normal” or “Service Recommended” status.

Boot and login

This dashboard requires the following remote actions:

  • Get login details

  • Get Gpo Startup Impact

  • Get Startup Impact

Long boot and login times are common issues that hinder employee productivity. In most cases, boot and login performance is impacted by group policies and long application startup time. With this dashboard, you can:

  • Assess the impact of Group Policy Objects (GPOs) on device boot and login.

  • Identify applications launching at startup and their impact on the login time.

  • Get actionable insights to remediate the issue using existing remote actions, which, for example, can remove applications from the startup folder.

This dashboard enables advanced troubleshooting of the following metrics:

  • Boot duration

  • Time until the desktop is visible

  • Time until the desktop is ready

Desktop virtualization

This dashboard is based on data retrieved from the Citrix connector. Refer to the Desktop Virtualization Optimization library pack documentation for more information.

Device and binary memory

Memory issues can have a major impact on employee experience when employee devices or applications run slower, freeze or even crash.

This dashboard uses advanced metrics such as memory usage, cached memory and memory swap rate to find devices suffering from memory issues.

With multidimensional breakdowns, correlate memory issues with device models or installed memory to take action and remedy the situation.

The dashboard displays applications and binaries that are consuming the most memory. As a preventive measure, send campaigns to educate employees about their device and application use.count

Device performance troubleshooting

This dashboard uses Live dashboard technology to prioritize and troubleshoot issues related to device performance. It guides addressing employee experience issues related to CPU and device memory problems. Multiple sections address specific potential root causes of the issues.

You can access this dashboard proactively from the Diagnostics menu or the Digital Experience module.

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Wi-fi Connectivity

Poor device connectivity, such as slow web applications, poor call quality and interrupted internet connections, is the source of many issues impacting employee experience. As the work from anywhere paradigm has become the norm, connectivity now stands at the center of the employee experience.

This dashboard displays the networks and access points at which devices have poor Wi-Fi connectivity in the office and at home. It allows end-user computing and network teams to take actions, such as optimizing or replacing access points in the office, or sending campaigns to educate employees about best practices for home connectivity.

Battery Health

The Battery Health dashboard is designed to identify devices with subpar battery health and short battery life. With this dashboard, you can make informed decisions and take timely actions to ensure employee laptops remain efficient and dependable. Effective battery health management improves employee productivity and experience, helps your organization save on expenses, and reduces environmental impact.

The Battery Health dashboard relies on the pre-installed Get Battery Status remote action that needs to be scheduled to collect and display the data in the dashboard.

If run on Windows devices, this remote action assesses the battery's condition, reporting its remaining capacity, the count of charge cycles to date, and the estimated lifespan per full charge. It additionally retrieves the current power plan in use.

For macOS devices, the remote action determines the battery's health status in a metric format with either “Normal” or “Service Recommended” status.


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