Configuration guide: Microsoft Teams - Stability and compliance

Overview

For many companies, Microsoft Teams has become an essential tool for communication and collaboration both between employees and with third parties. It is imperative, therefore, that IT teams are able to monitor the status of this application across the organization, in terms of performance, stability, adoption, and network connectivity

Pre-requisites

This library pack contains some widgets that are dependent on Connections data

Note: Connections events are only available for devices with Collectors that report 'Infinity only'.

Content and dependencies

This library pack contains the following content and dependencies:

Type	Name	Description	Dependencies
Live dashboards	MS Teams - Stability and compliance	Provides visibility over key performance, adoption, and compliance data points from the Teams landscape
Remote actions	Get Microsoft Teams Work or School client status	Retrieves the installation status of MS Teams as well as the client version and the number of months since the last update.	Required to populate specific dashboard widgets.
	Clear Microsoft Teams Work or School cache	Closes Microsoft Teams Work or School if it is open and deletes the cache files.
	Reinstall Microsoft Teams Work or School Windows	Downloads and installs the latest version of Microsoft Teams on all targeted devices
	Reinstall Microsoft Teams Work or School macOS	Downloads and installs the latest version of Microsoft Teams on all targeted devices
Remote action campaigns	Close Microsoft Teams (short maintenance) - Invoke	Asks users if they agree to have MS Teams closed for maintenance. If they agree, the Clear cache remote action will be triggered	Required to include a notification with the "Clear Microsoft Teams Work or School cache" remote action.
	Close Microsoft Teams (short maintenance) - Completed	Informs users that the MS Teams maintenance is complete and can be reopened. It will appear after the remote action is successful.	Required to include a notification with the "Clear Microsoft Teams Work or School cache" remote action.
	Reinstall Microsoft Teams - Invoke	Asks users if they agree to have MS Teams reinstalled for maintenance. If they agree, the remote action will trigger to close MS Teams and reinstall the application.	Required to include a notification with the "Reinstall Microsoft Teams Work or School Windows" and “Reinstall Microsoft Teams Work or School macOS” remote actions
	Reinstall Microsoft Teams - Completed	Informs users that MS Teams has been re-installed and can be restarted. It will appear after the remote action is successful.	Required to include a notification with the "Reinstall Microsoft Teams Work or School Windows" and “Reinstall Microsoft Teams Work or School macOS” remote actions

Type

Name

Description

Dependencies

Live dashboards

MS Teams - Stability and compliance

Provides visibility over key performance, adoption, and compliance data points from the Teams landscape

Remote actions

Get Microsoft Teams Work or School client status

Retrieves the installation status of MS Teams as well as the client version and the number of months since the last update.

Required to populate specific dashboard widgets.

Clear Microsoft Teams Work or School cache

Closes Microsoft Teams Work or School if it is open and deletes the cache files.

Reinstall Microsoft Teams Work or School Windows

Downloads and installs the latest version of Microsoft Teams on all targeted devices

Reinstall Microsoft Teams Work or School macOS

Downloads and installs the latest version of Microsoft Teams on all targeted devices

Remote action campaigns

Close Microsoft Teams (short maintenance) - Invoke

Asks users if they agree to have MS Teams closed for maintenance. If they agree, the Clear cache remote action will be triggered

Required to include a notification with the "Clear Microsoft Teams Work or School cache" remote action.

Close Microsoft Teams (short maintenance) - Completed

Informs users that the MS Teams maintenance is complete and can be reopened. It will appear after the remote action is successful.

Required to include a notification with the "Clear Microsoft Teams Work or School cache" remote action.

Reinstall Microsoft Teams - Invoke

Asks users if they agree to have MS Teams reinstalled for maintenance. If they agree, the remote action will trigger to close MS Teams and reinstall the application.

Required to include a notification with the "Reinstall Microsoft Teams Work or School Windows" and “Reinstall Microsoft Teams Work or School macOS” remote actions

Reinstall Microsoft Teams - Completed

Informs users that MS Teams has been re-installed and can be restarted. It will appear after the remote action is successful.

Required to include a notification with the "Reinstall Microsoft Teams Work or School Windows" and “Reinstall Microsoft Teams Work or School macOS” remote actions

Configuration guide

To effectively use this library pack, the content must be installed and configured appropriately. Below are some suggested steps to install and configure the content properly before use.

Step 1) Install library pack content

Go to the Nexthink Library and install all required content.

Step 2) Configure remote action(s)

Navigate to the manage remote action administration page to review and edit your remote actions.

We recommend the following configurations for these remote actions:

Name Trigger Schedule query Parameters to edit

Name	Trigger	Schedule query
Get Microsoft Teams Work or School client status	Scheduled, weekly	Code `devices \| with execution.events \| where binary.product_name = "Microsoft Teams (work or school)" or (binary.product_name ="Microsoft Teams" and device.operating_system.platform = windows and binary.version >= v24102.2223.2870.9480) or (binary.product_name ="Microsoft Teams" and device.operating_system.platform = macos and binary.version >= v24102.2214.2869.7475)`
Clear Microsoft Teams Work or School cache	Manual, can be triggered on multiple devices
Reinstall Microsoft Teams Work or School Windows	Manual, can be triggered on multiple devices
Reinstall Microsoft Teams Work or School macOS	Manual, can be triggered on multiple devices

Get Microsoft Teams Work or School client status

Scheduled, weekly

Code

devices
| with execution.events
| where binary.product_name = "Microsoft Teams (work or school)" or (binary.product_name ="Microsoft Teams" and device.operating_system.platform = windows and binary.version >= v24102.2223.2870.9480) or (binary.product_name ="Microsoft Teams" and device.operating_system.platform = macos and binary.version >= v24102.2214.2869.7475)

Clear Microsoft Teams Work or School cache

Manual, can be triggered on multiple devices

Reinstall Microsoft Teams Work or School Windows

Manual, can be triggered on multiple devices

Reinstall Microsoft Teams Work or School macOS

Manual, can be triggered on multiple devices

Step 3) Edit campaigns

Navigate to the manage campaigns administration page to review and edit your campaigns.

For each installed campaign, please ensure to:

Customize the sender name and image.
Review and adjust questions.
Publish the campaign when you are ready to use it.

We recommend the following configurations for these campaigns:

Name	Trigger	Priority
Close Microsoft Teams (short maintenance) - Invoke	Remote action	Not urgent
Close Microsoft Teams (short maintenance) - Completed	Remote action	Not urgent
Reinstall Microsoft Teams - Invoke	Remote action	Not urgent
Reinstall Microsoft Teams - Completed	Remote action	Not urgent

Name

Trigger

Priority

Close Microsoft Teams (short maintenance) - Invoke

Remote action

Not urgent

Close Microsoft Teams (short maintenance) - Completed

Remote action

Not urgent

Reinstall Microsoft Teams - Invoke

Remote action

Not urgent