# Configuring webhook fields: Method, Resource, and Payload

The main advantage of configuring a Webhook is that Nexthink data from alerts or events can be pushed into various third-party tools, depending on the destination.

On the [Webhook configuration](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/webhooks/managing-webhooks) page, three fields are critical to performing an action on the destination third-party tool:

* **Method**
* **Resource**
* **Payload**

The following sections explain how to configure the attributes to execute an action on the third-party tool.

## Selecting the Method <a href="#configuringwebhookfields-method-resource-andpayload-selectingthemethod" id="configuringwebhookfields-method-resource-andpayload-selectingthemethod"></a>

From the [Webhook configuration](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/webhooks/managing-webhooks) page, after choosing the[ credentials](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/connector-credentials):

1. Select one option from the **Method** dropdown: **POST**, **PUT** or **PATCH**. See the table below.
2. Optionally, review the pertinent third-party software documentation to identify the semantics of each method clearly.
   * Do not assume all methods are similarly used by all vendors and providers of third-party tools.

{% hint style="info" %}
The REST standard is used over HTTP, comprising a major portion of the uniform interface constraint and provide the request methods available for webhooks.
{% endhint %}

| HTTP Method | CRUD\*         | Description                                                                                                                                                                         |
| ----------- | -------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| POST        | Create         | POST is most often utilized to create new resources.                                                                                                                                |
| PUT         | Update/Replace | PUT is most often used for its update capabilities. You can PUT to a known resource URI with the request body containing the newly updated representation of the original resource. |
| PATCH       | Update/Modify  | PATCH is used for its modification capabilities. The PATCH request only needs to contain the changes to the resource and not the complete resource.                                 |

\**CRUD* is an acronym for create, read, update, and delete.

## Filling in the Resource field <a href="#configuringwebhookfields-method-resource-andpayload-fillingintheresourcefieldresource" id="configuringwebhookfields-method-resource-andpayload-fillingintheresourcefieldresource"></a>

Special considerations for resources:

* Resources are data sets accessible via endpoints that can be used with APIs.
* Resources relate to other resources and are limited by the operations that can be carried out on them.
* Resources are presented as endpoint groups based on related data, or the objects they can work with.
* Resources have simple names, making it easy for users to find the right endpoints. However, this may lead to overlooking essential functionality.

To add the **Resource** value from the [Webhook configuration](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/webhooks/managing-webhooks) page:

1. Paste the **Resource** value which is the action specified by the third-party REST API.
   * The URI shouldn’t be added since it is concatenated to the **Instance URL** defined in the webhook [credentials](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/connector-credentials).
   * The **Resource** value can contain parameters (key=value) that the third-party tool requires.
2. If needed, add placeholders `{{variable_name}}` to the **Resource**. Refer to the [Using data model variables as placeholders in the payload](#configuringwebhookfields-method-resource-andpayload-usingdatamodelvariablesasplaceholdersinthepayloa) section on this page.

### Examples of valid Resource values <a href="#configuringwebhookfields-method-resource-andpayload-examplesofvalidresourcevalues" id="configuringwebhookfields-method-resource-andpayload-examplesofvalidresourcevalues"></a>

| Vendor API URL                                               | Resource value in Webhook   |
| ------------------------------------------------------------ | --------------------------- |
| <https://webhook.atlassian.net/rest/servicedeskapi/request>  | rest/servicedeskapi/request |
| <https://api.4me.com/v1/requests>                            | v1/requests                 |
| <https://fra1.qualtrics.com/API/v3/users>                    | API/v3/users                |
| <https://ven01063.service-now.com/api/now/v1/table/incident> | api/now/v1/table/incident   |
| <https://api.4me.com/v1/requests?api\\_\\><token>=           | v1/requests?api\_\<token>=  |

## Writing the Payload <a href="#configuringwebhookfields-method-resource-andpayload-writingthepayloadpayload" id="configuringwebhookfields-method-resource-andpayload-writingthepayloadpayload"></a>

The **Payload** is the data pack sent with the POST/PUT/PATCH method in HTTP.

To write the **Paload** value from the [webhook configuration](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/webhooks/managing-webhooks) page:

1. Include in the **Payload** the crucial information you submit to the server when requesting the API.
   * Optionally, review the pertinent third-party fields and values as the **Payload** depends on the tool used in the webhook.
2. If needed, use [Nexthink data model variables as placeholders](#configuringwebhookfields-method-resource-andpayload-usingdatamodelvariablesasplaceholdersinthepayloa) `{{variable_name}}` within the **Payload.**&#x20;
   * After filling in the webhook **NQL conditions**, the system lists the **Allowed placeholders** in the Nexthink web interface for your convenience.
3. Use the [Examples of Method, Resource and Payload from multiple providers](#configuringwebhookfields-method-resource-andpayload-examplesofmethod-resourceandpayloadfrommultiplep) included on this page as reference.

{% hint style="info" %}
The **Payload** field only accepts JSON format.
{% endhint %}

### Using data model variables as placeholders in the payload <a href="#configuringwebhookfields-method-resource-andpayload-usingdatamodelvariablesasplaceholdersinthepayloa" id="configuringwebhookfields-method-resource-andpayload-usingdatamodelvariablesasplaceholdersinthepayloa"></a>

One of the most significant advantages of pushing data from Nexthink into third-party tools is the ability to pass information about an event that has taken place.

To use Nexthink data model variables as placeholders within the **Payload**:

1. Reference Nexthink variables using the placeholder `{{variable_name}}` within any field reported in the payload.
2. After filling in the [webhook NQL conditions](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/webhooks/managing-webhooks/configuring-webhook-nql-conditions), the webhook configuration page lists the **Allowed placeholders** in the Nexthink web interface for your convenience.
   * The placeholders in the payload must align with the [webhook NQL conditions](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/webhooks/managing-webhooks/configuring-webhook-nql-conditions) populating the Nexthink variables.
3. Additionally, you can review the [NQL data model](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/user-guide/nexthink-query-language-nql/nql-data-model) to determine the Nexthink variables available for placeholders.
   * Remember, the NQL data model is organized by namespace > table > field.
   * For example, the placeholder `{{alert.monitor.name}}` contains the `name` field, from the `monitor` table, in the `alerts` namespace. Refer to the[ Data organization](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/getting-started/understanding-key-data-platform-concepts/data-organization) documentation for more information.
4. If needed, use special placeholders not strictly defined in the NQL data model, that are included on this page, and also referenced in the **Allowed placeholders** in the Nexthink web interface:
   * [Special placeholders for alerts data model variables](#configuringwebhookfields-method-resource-andpayload-specialplaceholdersforalertsdatamodelvariablesal)
   * [Special placeholders for remote actions model variables ](#configuringwebhookfields-method-resource-andpayload-specialplaceholdersforremoteactionsdatamodelvari)

The image below is an example of a payload with placeholders referencing Nexthink data-model variables. Note how the system lists the **Allowed placeholders** for this case.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-f4f4256d4c180735749ff342edf4c2484d15fe49%2Fmethod-resource-payload-123456789.png?alt=media" alt=" Allowed placeholders from the webhook configuration page. " width="760"><figcaption></figcaption></figure>

{% hint style="info" %}
The system cannot replace placeholders with empty values or invalid. In these cases, `{{variable_name}}` appears as is.
{% endhint %}

### Special placeholders for Alerts data model variables <a href="#configuringwebhookfields-method-resource-andpayload-specialplaceholdersforalertsdatamodelvariablesal" id="configuringwebhookfields-method-resource-andpayload-specialplaceholdersforalertsdatamodelvariablesal"></a>

This table includes special placeholders for alerts not strictly defined in the NQL data properties.

| Property in NQL data model                                                                                                                                                                                             | Special placeholders                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `alert.monitor.thresholds`                                                                                                                                                                                             | <p>Each array item has an <code>alias</code> (metric name) and a corresponding <code>value</code>:</p><p> <code>{{alert.monitor.thresholds\[n].alias}}</code></p><p><code>{{alert.monitor.thresholds\[n].values}}</code></p><p></p><p>Replace the <code>\[n]</code> value with an integer. The number of <code>\[n]</code> values depends on the number of <a href="../../../../user-guide/alerts-and-diagnostics/managing-alerts/customizing-built-in-monitors">metric thresholds </a>defined in the monitor:</p><p>• <code>\[0]</code> value is always available.</p><p>• <code>\[1]</code> or higher values are optional.</p>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| `alert.trigger_values`                                                                                                                                                                                                 | <p>Each array item has an <code>alias</code> (metric name) and a corresponding <code>value</code>:</p><p></p><p><code>{{alert.alert.trigger\_values\[n].alias}}</code></p><p><code>{{alert.alert.trigger\_values\[n].value}}</code></p><p></p><p>Replace the <code>\[n]</code> value with an integer:  <code>\[0]</code> , <code>\[1]</code>, etc.</p>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| `alert.trigger_reference_value`                                                                                                                                                                                        | <p><code>{{alert.alert.trigger\_reference\_value}}</code></p><p></p><p>Refer to the <em>Metric change</em> item under the <em>Type</em> section in the <a href="../../../../user-guide/alerts-and-diagnostics/managing-alerts/customizing-built-in-monitors">Customizing built-in monitors</a> documentation to learn more about <code>reference\_value</code> computation.</p>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
| `alert.context`                                                                                                                                                                                                        | <p><code>{{alert.alert.context}}</code></p><p><code>{{alert.alert.context.\<property name>}}</code></p><p><code>{{alert.alert.context.\<property name>.label}}</code></p><p><code>{{alert.alert.context.\<property name>.data\_path}}</code></p><p><code>{{alert.alert.context.\<property name>.data\_type}}</code></p><p></p><p>See the examples below\*:</p><p><code>{{alert.alert.context.binary.name}}</code></p><p><code>{{alert.alert.context.binary.name.label}}</code></p><p><code>{{alert.alert.context.binary.name.data\_path}}</code></p><p><code>{{alert.alert.context.binary.name.data\_type}}</code></p><p></p><p>\*The <code>context</code> field contains only the data model properties defined in the <a href="../../../../user-guide/alerts-and-diagnostics/managing-alerts/creating-custom-monitors">monitor NQL query and conditions.</a></p><p>Therefore, the <code>context</code> field may include the name of the binary, device or user associated with the alert.</p>                                                                                                                                                                                                                                                                  |
| <p><code>alert.alert.issue\_view\_link</code></p><p><code>alert.alert.device\_view\_link</code></p><p><code>alert.alerts.links</code></p><p></p><p>This properties are not currently listed in the NQL data model.</p> | <p><code>alert.alert.issue\_view\_link</code> provides the link to the <a href="../../../../user-guide/alerts-and-diagnostics/responding-to-alerts/diagnostics-for-alerted-issues">troubleshooting dashboard</a> associated with the alert.  You must add the <code>issue\_view\_link</code> field to the <code>list</code> clause in the webhook <strong>NQL condition</strong>.</p><p></p><p><code>alert.alert.device\_view\_link</code> provides the link provides the link to the <a href="../../../../user-guide/device-view">Device view</a>.  You must add the <code>device\_view\_link</code> field to the <code>list</code> clause in the webhook <strong>NQL condition</strong>.</p><p></p><p>Depending on the alert configuration, the <code>alert.alerts.links</code> placeholder provides the link to the <a href="../../../../user-guide/device-view">Device view</a> or to the <a href="../../../../user-guide/alerts-and-diagnostics/responding-to-alerts/diagnostics-for-alerted-issues">troubleshooting dashboard</a> associated with the alert.<br>In this case, you must add both <code>device\_view\_link</code> and <code>issue\_view\_link</code>fields to the <code>list</code> clause in the webhook <strong>NQL condition</strong>.</p> |

### Special placeholders for Remote actions data model variables <a href="#configuringwebhookfields-method-resource-andpayload-specialplaceholdersforremoteactionsdatamodelvari" id="configuringwebhookfields-method-resource-andpayload-specialplaceholdersforremoteactionsdatamodelvari"></a>

This table includes special placeholders for remote actions not strictly defined in the NQL data properties.

| Property in NQL data model                                                                                                    | Special placeholders                                                                                                                                                          |
| ----------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `remote_action.execution.outputs`                                                                                             | <p><code>{{remote\_action.execution.outputs.\<property name>}}</code></p><p></p><p>For example:</p><p><code>{{remote\_action.execution.outputs.MeteredConnection}}</code></p> |
| `remote_action.execution.inputs`                                                                                              | <p><code>{{remote\_action.execution.inputs.\<property name>}}</code></p><p></p><p>For example:</p><p><code>{{remote\_action.execution.inputs.InputPath}}</code></p>           |
| <p><code>remote\_action.execution.account\_name</code></p><p>This property is not currently listed in the NQL data model.</p> | <p><code>{{remote\_action.execution.account\_name}}</code></p><p></p><p>This placeholder provides the user/employee that executed a remote action.</p>                        |

## Examples of Method, Resource and Payload from multiple providers and tools <a href="#configuringwebhookfields-method-resource-andpayload-examplesofmethod-resourceandpayloadfrommultiplep" id="configuringwebhookfields-method-resource-andpayload-examplesofmethod-resourceandpayloadfrommultiplep"></a>

{% hint style="info" %}
Refer to the [Webhook use cases setup](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/webhooks/webhook-use-cases-setup) documentation for full webhook configurations for several third-party tools.
{% endhint %}

### ITSM Tools <a href="#configuringwebhookfields-method-resource-andpayload-itsmtools" id="configuringwebhookfields-method-resource-andpayload-itsmtools"></a>

#### **Creating an incident for ServiceNow**

Method: `POST`

Resource: `api/now/v1/table/incident`

Payload:

```
{
 "assignment_group":"Application Team",
 "business_service":"MS Teams",
 "caller_id":"Nexthink Alert",
 "description":"Alert created from the Alerts team,",
 "impact":"5",
 "short_description":"Alert for testing purposes David G {{alert.monitor.name}}",
 "sys_created_by":"Nexthink Integration test David G.",
 "urgency":4
}
```

[Follow this guideline](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/webhooks/webhook-use-cases-setup/creating-an-incident-in-servicenow) to set up webhooks to detect alerts and events and transmit them to ServiceNow to create an incident.

#### **Updating ServiceNow incident ticket from Amplify**

Method: `PATCH`

Resource: `api/now/v1/table/incident/{{remote_action.execution.external_reference}}`

Payload (message):

```
{"work_notes": "Remote action {{remote_action.remote_action.name}} was triggered for this ticket from Amplify user {{remote_action.execution.account_name}} at {{remote_action.execution.request_time}}"}
```

[Follow this guideline](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/webhooks/webhook-use-cases-setup/updating-servicenow-from-amplify) to set up webhooks to update ServiceNow executed actions log from Amplify.

#### **Creating a problem for ServiceNow**

Method: `POST`

Resource: `api/now/v1/table/problem`

Payload:

```
{
 "impact":"1",
 "urgency":"2",
 "category":"Hardware",
 "short_description":"The alert: {{alert.monitor.name}} has been raised by Nexthink",
 "description":"The Alert {{alert.monitor.name}} has been raised automatically by Nexthink at {{alert.monitor.time}}. The NQL query that triggered the alert is https://tinyurl.com/29k9xy8d",
 "assignment_group":"Application Team",
 "business_service":"MS Teams",
}
```

#### **Creating an incident for BMC**

Method: `POST`

Resource: `api/arsys/v1/entry/HPD:IncidentInterface_Create?fields=values(Incident Number , Request ID, First_Name)`

Payload:

```
{
 "values": {
 "First_Name": "Allen",
 "Last_Name": "Allbrook",
 "Description": "REST API: Nexthink alert {{alert.monitor.name}} has been triggered",
 "Impact": "1-Extensive/Widespread",
 "Urgency": "1-Critical",
 "Status": "Assigned",
 "Reported Source": "Direct Input",
 "Service_Type": "User Service Restoration" 
 }
}
```

#### **Creating an incident for 4me**

Method: `POST`

Resource: `v1/requests`

Payload:

```
{
"category":"incident",
"subject":"This is a result triggered by the alert {{alert.monitor.name}}",
"impact":"low",
"service_instance_id":"147488",
"ci":"21819154",
"ci_id":"21819154",
"note":"The alert has been triggered at {{alert.alert.trigger_time}} with the following values: {{alert.alerts.trigger_values[0].alias}}: {{alert.alerts.trigger_values[0].value}}, {{alert.alerts.trigger_values[1].alias}}: {{alert.alerts.trigger_values[1].value}}"
}
```

#### **Creating a service request for Jira Service Desk**

Method: `POST`

Resource: `rest/servicedeskapi/request`

Payload:

```
{
 "serviceDeskId": "1",
 "requestTypeId": "5",
 "requestFieldValues": {
 "summary": "Request JSD help via REST",
 "description": "I need a new *mouse* for my Mac"
  }
}
```

### Alerting Tools <a href="#configuringwebhookfields-method-resource-andpayload-alertingtools" id="configuringwebhookfields-method-resource-andpayload-alertingtools"></a>

#### **Creating an incident for Pager Duty**

Method: `POST`

Resource: `incidents`

Payload:

```
{
 "incident": {
 "type": "incident",
 "title": "api incident for nexthink alert {{alert.monitor.name}}",
 "service": {
 "id": "PXZF637",
 "summary": null,
 "type": "service_reference",
 "self": null,
 "html_url": null
    },
 "priority": {
 "id": "high",
 "summary": null,
 "type": "priority_reference",
 "self": null,
 "html_url": null
    },
 "urgency": "high",
 "body": {
 "type": "incident_body",
 "details": "string"
    },
 "incident_key": "incident_{{alert.alert.trigger_time}}",
 "escalation_policy": {
 "id": "P14MFQ2",
 "summary": null,
 "type": "escalation_policy_reference",
 "self": null,
 "html_url": null
    },
 "conference_bridge": {
 "conference_number": "string",
 "conference_url": "string"
    }
  }
}
```

### Messaging Tools <a href="#configuringwebhookfields-method-resource-andpayload-messagingtools" id="configuringwebhookfields-method-resource-andpayload-messagingtools"></a>

#### **Posting a message on an MS Teams channel**

Method: `POST`

Resource: `/workflows/XXXXXXXXXXXXXXXXXXX/triggers/manual/paths/invoke?api-version=?????&sp=/triggers/manual/run&sv=1.0&sig=XXXXXXXXXXXXXXX`

Payload:

```
{
    "type": "message",
    "attachments": [
        {
            "contentType": "application/vnd.microsoft.card.adaptive",
            "content": {
                "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
                "type": "AdaptiveCard",
                "version": "1.0",
"msteams": {  
        "width": "Full"  
    },  
                "body": [
                    {
                        "type": "TextBlock",
                        "text": "Nexthink Alert",
                        "id": "Title",
                        "spacing": "Medium",
                        "horizontalAlignment": "Center",
                        "size": "ExtraLarge",
                        "weight": "Bolder",
                        "color": "Accent"
                    },
                    
                    {
            "type": "Container",
            "items": [
                {
                    "type": "TextBlock",
                    "text": "{{alert.alert.context.application.name}},{{alert.monitor.name}}",
                    "wrap": true,
                     "color": "Default",
                    "size": "Medium"
                }
            ],
            "style": "emphasis"
        },
{
                        "type": "FactSet",
                        "facts": [
                            {
                                "title": "Assigned to",
                                "value": "Infrastructure Team"
                            }, {
                               "title": "Triggered on: ",
                               "value": "{{alert.alert.trigger_time}}"
                           },  {
                               "title": "Application Name",
                               "value": "{{alert.alert.context.application.name}}"
                           },

           ]
        },


                     {
            "type": "TextBlock",
            "text": "Condition breached:",
            "wrap": true
        },
        {
            "type": "Table",
            "columns": [
                {
                    "width": 1
                },
                {
                    "width": 1
                },
                {
                    "width": 1
                },
                {
                    "width": 1
                }
            ],
            "rows": [
                {
                    "type": "TableRow",
                    "cells": [
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "Metric name",
                                    "wrap": true
                                }
                            ]
                        },
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "Threshold",
                                    "wrap": true
                                }
                            ]
                        },
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "Metric value",
                                    "wrap": true
                                }
                            ]
                        },
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "Baseline Value",
                                    "wrap": true
                                }
                            ]
                        }
                    ]
                },
                {
                    "type": "TableRow",
                    "cells": [
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "{{alert.alert.trigger_values[0].alias}}",
                                    "wrap": true
                                }
                            ]
                        },
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "{{alert.monitor.thresholds[0].value}}",
                                    "wrap": true
                                }
                            ]
                        },
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "{{alert.alert.trigger_values[0].value}}",
                                    "wrap": true
                                }
                            ]
                        },
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "{{alert.alert.trigger_reference_value}}",
                                    "wrap": true
                                }
                            ]
                        }
                    ]
                },
                {
                    "type": "TableRow",
                    "cells": [
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "{{alert.alert.trigger_values[1].alias}}",
                                    "wrap": true
                                }
                            ]
                        },
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "{{alert.monitor.thresholds[1].value}}",
                                    "wrap": true
                                }
                            ]
                        },
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "{{alert.alert.trigger_values[1].value}}",
                                    "wrap": true
                                }
                            ]
                        },
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "",
                                    "wrap": true
                                }
                            ]
                        }
                    ]
                },
                {
                    "type": "TableRow",
                    "cells": [
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "",
                                    "wrap": true
                                }
                            ]
                        },
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "",
                                    "wrap": true
                                }
                            ]
                        },
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "",
                                    "wrap": true
                                }
                            ]
                        },
                        {
                            "type": "TableCell",
                            "items": [
                                {
                                    "type": "TextBlock",
                                    "text": "",
                                    "wrap": true
                                }
                            ]
                        }
                    ]
                }
            ], "showGridLines": false
        },
        {
            "type": "ActionSet",
            "actions": [
                {
                    "type": "Action.OpenUrl",
                    "title": "View in Nexthink",
                    "URL": "{{alert.alert.issue_view_link}}"
                }
            ]
        }
                ] 
            }
        }
    ]
}
```

[Follow this guideline](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/webhook-use-cases-setup/posting-a-message-to-an-ms-teams-channel#postingamessagetoanmsteamschannel-comment-1085538388) to set up MS Teams to receive incoming requests.

#### **Posting a message on a specific channel for Slack**

Method: `POST`

Resource: `services/T01S01V0HB3/B02GY9BKZ7G/DIDFWXuCAeFfqkgNntQqJV7e`

Payload:

```
{
 "channel":"C01R6KV8CA3",
 "text":"There is an alert {{alert.monitor.name}} that is affecting the digital experience",
 "attachments":[
        {
 "text":"Who should take a look at it?",
 "fallback":"You could be telling the computer exactly what it can do with a lifetime supply of chocolate.",
 "color":"#3AA3E3",
 "attachment_type":"default",
 "callback_id":"select_simple_1234",
 "actions":[
             {"name":"winners_list",
 "text":"Who should take care of the alert?",
 "type":"select",
 "data_source":"users"
              }
            ]
        }
    ]
}
```

[Follow this guideline](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/webhooks/webhook-use-cases-setup/sending-data-to-a-slack-channel) to set up Slack to receive incoming requests.

#### **Posting a message in Zoom**

Method: `POST`

Resource: `chat/webhooks/incomingwebhook/dSUcla-dQaGYgqGuBk3BsQ`.

The URL resource above is for illustration purposes only as it depends on the Endpoint URL you directly configure in Zoom.

Payload: Add the message you want to send to Zoom. See the example below.

```
[
{
"text":"input message",
"img":["file1","file2"]
}
] 
```

[Follow this guideline](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/integrations/outbound-connectors/webhooks/webhook-use-cases-setup/posting-a-message-in-zoom) to set up Zoom to receive incoming requests.

### Productivity Tools <a href="#configuringwebhookfields-method-resource-andpayload-productivitytools" id="configuringwebhookfields-method-resource-andpayload-productivitytools"></a>

#### **Creating a bug on a specific project for Jira**

Method: `POST`

Resource: `services/T01S01V0HB3/B02GY9BKZ7G/DIDFWXuCAeFfqkgNntQqJV7e`

Payload:

```
{
 "fields": {
 "project":
       {
 "key": "WHKBUG"
       },
 "summary": "User is experience bad audio quality call",
 "description": "Nexthink alert {{alert.monitor.name}} has been triggered",
 "issuetype": {
 "name": "Bug"
        },
 "priority":{
 "name": "{{alert.alert.priority}}"
        },      
 "timetracking":
        {
 "originalEstimate": "1d 2h",
 "remainingEstimate": "3h 25m"
        }
    }
}
```

### Data Platforms <a href="#configuringwebhookfields-method-resource-andpayload-dataplatforms" id="configuringwebhookfields-method-resource-andpayload-dataplatforms"></a>

#### **Sending an event to the event collector for Splunk**

Method: `POST`

Resource: `services/collector?index=_main`

Payload:

```
{
 "event": "metric",
 "source": "metrics",
 "sourcetype":"perflog",
 "fields": {
 "event_name":"System crash",
 "event_label":"{{device_performance.system_crash.label}}",
 "event_error_code":"{{device_performance.system_crash.error_code}}",
 "event_time":"{{device_performance.system_crash.time}}",
 "region": "us-west-1",
 "datacenter": "dc2",
 "rack": "63",
 "os": "Ubuntu16.10",
 "arch": "x64",
 "team": "LON",
 "service": "6",
 "service_version": "0",
 "service_environment": "test",
 "path": "/dev/sda1",
 "fstype": "ext3"
  }
}
```