Accessibility

Overview

Nexthink believes diversity and inclusion are key values in the workplace, so we want our product to be accessible to all people. To achieve this, we have been working with a renowned agency in the UK to make Nexthink compliant with WCAG 2.1 AA guidelines.

Accessibility requirements

The WCAG standard defines many criteria that must be met in order for a product to be considered accessible. For Nexthink, this translates to:

1. Colors should provide enough contrast and function for those who experience color vision deficiency.

2. It should be possible to use the product with only a keyboard.

3. It should be possible to use the product with only a screen reader.

Accessible products at Nexthink

Nexthink has two different user interfaces. The first is the Nexthink Campaign popup application, which all company employees use to read and answer campaigns. The second is Nexthink Experience, which is used mainly by employees inside the IT department.

Nexthink Campaign popup application

Nexthink Campaign popup application is fully compliant with WCAG 2.1 AA guidelines.

View VPAT statement

Accessibility

Product		Status
Nexthink Campaign popup application	WCAG 2.1 AA
Nexthink Campaign popup application	Color accessibility
Nexthink Campaign popup application	Keyboard operation
Nexthink Campaign popup application	Screen reader support

Supported screen readers

NVDA, JAWS, Microsoft Narrator, and macOS VoiceOver.

Nexthink Infinity

Nexthink Infinity is currently partially compliant with WCAG 2.1 AA guidelines. Nexthink is working towards making Nexthink Infinity more accessible in the upcoming months. A VPAT statement describing the details will be made available soon.

Accessibility

Product	Goal	Status
Nexthink Infinity	Color accessibility
Nexthink Infinity	Keyboard operation
Nexthink Infinity	Screen reader support	Partial support

Notes

• Color accessibility only includes text contrast and support for color blindness.

• Nexthink Finder is being replaced by Nexthink Infinity and does not support accessibility features.

Accessibility user testing

We partner with an accessibility agency to test a wide range of assistive technologies including VoiceOver, JAWS and NVDA screen readers, Dragon voice activation software and ZoomText magnification. The process is both automated and based on manual user testing, and the team includes people with a range of impairments and disabilities. These include:

• Blindness

• Low vision

• Colour blindness

• Dyslexia

• Learning disabilities

• Mobility impairments

• Deafness

• Asperger’s Syndrome

• Anxiety/panic disorder