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  • Welcome
  • Overview
    • Nexthink Infinity Platform
    • Platform capabilities
    • Infinity Products
  • What's new
    • What's new 2024.7
    • What's new 2024.6
    • What's new 2024.5
    • What's new 2024.4
    • What's new 2024.3
    • What's new 2024.2
    • What's new 2024.1
    • What's new 2023
      • What's new 2023.10
      • What's new 2023.9
      • What's new 2023.8
      • What's new 2023.7
      • What's new 2023.6
      • What's new 2023.5
      • What's new 2023.4
      • What's new 2023.3
      • What's new 2023.2
      • What's new 2023.1
    • What's new 2022
      • What's new 2022.10
      • What's new 2022.9
      • What's new 2022.8
      • What's new 2022.7
      • What's new 2022.6
      • What's new 2022.5
      • What's new 2022.4
      • What's new 2022.3
      • What's new 2022.2
      • What's new 2022.1
  • Getting started
    • Understanding key data platform concepts
      • Data we collect and store
      • Data organization
      • Data resolution and retention
    • Navigating the web interface
      • Five time-saving Nexthink tips
    • Planning your installation
      • Overview of the installation process
      • Hardware requirements
      • Software requirements
      • Connectivity requirements
      • Compatibility matrices
    • Logging in to the web interface
      • Resetting Nexthink web interface admin password
    • Installing Collector
      • Collector overview
        • Components of Collector
        • Inspecting Collector connection status
        • Querying the Collector TCP connection status
        • Configuring Collector level anonymization
        • Rule-based Collector assignment (classic)
      • Installing Collector on Windows
        • Windows Collector proxy support
        • Collector MSI parameters reference table
        • Collector configuration tool for Windows
        • Auditing logon events
        • Viewing user interactions in virtualized and embedded environments
        • Allowing untrusted fonts for campaigns
        • Reporting the URL of HTTP web requests (classic)
        • Server support (classic)
      • Installing Collector on macOS
        • Mac Collector proxy support
        • Installing Collector profile in Jamf for macOS
        • Deploying Collector on macOS using Intune
        • Engage notifications on macOS (classic)
      • Installing Collector for IGEL
    • Installing the Nexthink browser extension
    • Configuring your platform
      • Privacy policy and settings
      • Configuring device performance storage (classic)
      • Specifying internal networks and domains (classic)
      • Configuring session performance storage (classic)
    • Logging in to the web interface (classic)
    • Installing Finder (classic)
      • Installing the Finder desktop application (classic)
      • Expanding investigations time frame with Finder (classic)
      • Finder proxy support (classic)
      • Logging in to Finder (classic)
  • User guide
    • Administration
      • Account management
        • Accounts
        • Roles
          • View domain
        • Single sign-on
        • Profiles (classic)
        • Roles (classic)
        • Users (classic)
        • API credentials
      • Content management
        • Digital Experience Score Management
        • Data management and GDPR
        • Ratings management
        • Custom fields management
        • Custom trends management
          • Custom trends NQL examples
        • Checklists management
        • NQL API queries
      • System configuration
        • Collector management
        • Appearance
        • Product configuration
        • License
    • Alerts and Diagnostics
      • Getting started with Alerts
      • Responding to Alerts
        • Alerts overview
          • Understanding cloud insights
        • Diagnostics for alerted issues
      • Managing Alerts
        • Customizing built-in monitors
        • Creating custom monitors
          • Detecting issues impacting multiple devices
          • Detecting issues impacting a single device or user
        • Configuring email and webhook notifications for alerts
      • Alerts FAQ
      • Getting started with Diagnostics
        • Execution crashes
        • High CPU usage
        • System crashes
        • Binary profiling
        • Additional dashboards
      • Alerts (classic)
        • Receiving alerts (classic)
        • Creating a service-based alert (classic)
        • Creating an investigation-based alert with Finder (classic)
    • Applications
      • Getting started with Applications
      • Monitoring applications
        • Monitoring web applications - old experience
          • Adoption
          • Speed
          • Reliability
          • Troubleshoot
          • Diagnostics for web applications
        • Monitoring web applications - new experience
          • Overview
          • Page loads
            • Understanding the Page loads metric
            • Exploring dashboard widgets
            • Troubleshooting slow page loads
          • Transactions
          • Reliability
        • Monitoring desktop applications
        • Monitoring network applications
      • Managing Applications
        • Configuring web applications
          • Key pages
          • Transactions
          • Application licenses
          • Thresholds
          • Common web application errors
            • ERR_ABORTED
            • ERR_CONNECTION_TIMED_OUT
            • ERR_NAME_NOT_RESOLVED
            • HTTP403
            • HTTP404
            • ERR_CACHE_MISS
            • ERR_NETWORK_CHANGED
            • ERR_INTERNET_DISCONNECTED
            • ERR_CONNECTION_RESET
            • ERR_FAILED
        • Configuring desktop applications
        • Configuring network applications
    • Campaigns
      • Getting started with Campaigns
        • Conducting engaging campaigns
        • Responding to Nexthink Campaigns
      • Managing Campaigns
        • Campaigns branding
        • Triggering campaigns
        • Limiting the reception rate of campaigns
        • Scrutinizing the results of a campaign with NQL
        • Campaigns NQL examples
      • Creating Campaigns
        • Types of campaigns
        • Types of questions
        • Controlling the flow of questions
      • Campaigns in Finder (classic)
        • Creating a campaign with Finder (classic)
        • Editing a campaign with Finder (classic)
        • Branding campaigns (classic)
        • Types of campaigns in Finder (classic)
        • Controlling the flow of questions with Finder (classic)
        • Translating a campaign with Finder (classic)
        • Triggering a campaign manually with Finder (classic)
        • Scrutinizing the results of a campaign with Finder (classic)
        • Measuring the satisfaction of employees with Finder (classic)
    • Collaboration Experience
      • Getting started with Collaboration Experience
      • Using alerts for call quality issues
      • Using Collaboration Tools
      • Using Device View for call quality issues
      • Using the Call View dashboard
      • Configuring Collaboration Experience
      • Collaboration Experience FAQ
    • Device View
      • Timeline
      • Checklists
      • User Overview
    • DEX score
      • DEX score computation, hard metrics and thresholds
      • DEX score NQL examples
    • Digital Experience
      • Getting started with Digital Experience
      • Using the Overview dashboard
      • Using the Benchmark dashboard
    • Investigations
      • Getting started with Investigations
      • Managing Investigations
      • Visual editor
      • NQL editor
      • Investigations NQL examples
      • Creating an investigation with Finder (classic)
        • Searching the subject of interest (classic)
        • Executing an investigation with Finder (classic)
        • Editing the options of an investigation with Finder (classic)
        • Combining logical conditions in investigations with Finder (classic)
        • Navigating through the results of an investigation with Finder (classic)
        • Properties of users and devices with Finder (classic)
    • Live Dashboards
      • Getting started with Live Dashboards
      • Using Live Dashboards
      • Managing Live Dashboards
      • Widget types
        • Heading
        • KPI
        • Line chart
        • Bar chart
        • Single-metric gauge chart
        • Multi-metric gauge chart
        • Table
        • Filter widget
        • Timeframe picker
      • Live Dashboards NQL examples
    • Network view
    • Nexthink Library
    • Nexthink Query Language (NQL)
      • NQL syntax overview
        • NQL time selection
        • NQL data types
      • NQL keywords
        • NQL list
        • NQL limit
        • NQL where
        • NQL sort
        • NQL with
        • NQL include
        • NQL compute
        • NQL summarize
        • NQL summarize by
      • NQL operators
        • NQL syntax operators
        • NQL arithmetic operators
        • NQL comparison operators
        • NQL logical operators
        • NQL bitwise operators
      • NQL functions
        • NQL as()
        • NQL avg()
        • NQL count()
        • NQL countif()
        • NQL last()
        • NQL max()
        • NQL min()
        • NQL sum()
        • NQL sumif()
        • NQL time_elapsed()
      • NQL catalog
      • NQL data model
      • NQL FAQ
    • Remote Actions
      • Getting started with Remote Actions
      • Using remote actions
      • Managing Remote Actions
        • Scheduling Remote Actions
        • Writing scripts for remote actions on Windows
        • Writing scripts for remote actions on Mac
        • Application control and remote actions
        • Running remote actions as a service on server devices (Windows only)
      • Remote Actions NQL examples
      • Remote Actions in Finder (classic)
        • Scenarios for remote actions in Finder (classic)
        • Creating a remote action with Finder (classic)
        • Executing remote actions with Finder (classic)
        • Triggering a remote action manually with Finder (classic)
        • Example of self-healing scenario in Finder (classic)
        • Example of self-help scenario in Finder (classic)
        • Writing scripts for remote actions on Windows for Finder (classic)
        • Writing scripts for remote actions on Mac for Finder (classic)
          • Signing remote action scripts on Mac (classic)
    • Search and Nexthink Assist
      • Using Search
      • Using Nexthink Assist
    • Software Metering
      • Getting started with Software Metering
      • Managing Software Metering
      • Software Metering NQL examples
    • Workflows
      • Getting started with Workflows
      • Managing Workflows
      • Triggering workflows
      • Creating workflows
        • Designer
          • Configuring Connector Thinklet
            • Microsoft Entra ID connector Thinklet
            • Microsoft Intune connector Thinklet
            • Microsoft Outlook connector Thinklet
            • ChatGPT connector Thinklet
            • ServiceNow - Incident management
            • ServiceNow - Asset management
            • ServiceNow - Service catalog
        • NEAL
      • Troubleshooting Workflows
      • Workflows NQL examples
    • Experience Optimization (classic)
      • Getting started with Experience Optimization (classic)
      • Using Experience Optimization (classic)
      • Digital Experience Score (classic)
      • Rating devices and users with scores (classic)
        • Computing scores (classic)
        • Creating a score (classic)
        • Checking and comparing ratings (classic)
        • Computing potential savings (classic)
        • Score XML Reference (classic)
        • Documenting scores (classic)
    • Custom Dashboards (classic)
      • Getting started with Custom Dashboards (classic)
      • Creating custom dashboards (classic)
      • Examining metrics in depth (classic)
      • Documenting custom dashboards (classic)
      • Assessing license use (classic)
      • Computing custom dashboards data (classic)
      • Reusing custom dashboards content (classic)
      • Receiving email digests (classic)
    • Using Finder (classic)
      • Organizing objects categories with Finder (classic)
        • Classifying objects of the same type with Finder (classic)
        • Creating categories and keywords with Finder (classic)
        • Tagging objects manually with Finder (classic)
        • Tagging objects automatically with Finder (classic)
        • Importing tags from text files with Finder (classic)
      • Monitoring IT custom metrics with Finder (classic)
        • Creating a metric with Finder (classic)
        • Examples of metrics in Finder (classic)
        • Following the evolution of a metric (classic)
        • Finding the visuals of a metric with Finder (classic)
      • Visualizing system activity with Finder (classic)
        • Getting a quick overview with Finder (classic)
        • Graphically observing the activity of users and devices with Finder (classic)
        • Observing service performance with Finder (classic)
        • Viewing network connections with Finder (classic)
        • Viewing web requests with Finder (classic)
        • Viewing executions with Finder (classic)
      • Monitoring IT services (classic)
        • Analyzing service quality (classic)
        • Creating a service with Finder (classic)
        • Following the evolution of a service (classic)
        • Specifying URL paths of web-based services (classic)
      • Importing and exporting authored content (classic)
        • Methods for reusing authored content (classic)
        • Manually sharing content with Finder (classic)
        • Importing a content pack (classic)
        • Conflict resolution (classic)
        • Exporting a content pack (classic)
  • Library packs
    • Applications
      • Library Applications - Google Workspace
      • Library Applications - Microsoft 365 Applications
      • Library Applications - ServiceNow
      • Workday experience
        • Usage guide: Workday experience
        • Configuration guide: Workday experience
      • Salesforce Lightning experience and license optimization
        • Usage guide: Salesforce Lightning experience and license optimization
        • Configuration guide: Salesforce Lightning experience and license optimization
      • Synthetic Transaction Monitoring
      • Web Application Advanced Troubleshooting
        • Usage guide: Web Application Advanced Troubleshooting
      • Jira experience
        • Configuration guide: Jira experience
        • Usage guide: Jira experience
    • Browsers
      • Browsers - Stability and Compliance
        • Configuration guide: Browsers - Stability and compliance
        • Usage guide: Browsers - Stability and compliance
    • Collaboration and productivity applications
      • MS Teams - Stability and Compliance
      • Workflow: MS Teams compliance
      • Workflow: OneDrive compliance
      • OneDrive - Stability and Compliance
        • Configuration Guide: OneDrive - Stability and compliance
        • Usage guide: OneDrive - Stability and compliance
      • Outlook - Stability and Compliance
        • Configuration guide: Outlook - Stability and Compliance
        • Usage guide: Outlook - Stability and Compliance
      • Workflow: MS Teams (work or school) compliance
      • Microsoft Teams - Stability and compliance
        • Configuration guide: Microsoft Teams - Stability and compliance
        • Usage guide: Microsoft Teams - Stability and compliance
    • Device landscape
      • Device shutdown/restart/log off automation
      • Disk space management
      • Getting started: Landscape inventory
      • Getting started: Landscape status
      • Single Device Status and Benchmarking
      • Workflow: Device restart enforcement
      • Workflow: Device assignment verification
        • Configuration guide: Device assignment verification
        • Usage guide: Device assignment verification
    • Desktop Virtualization
      • Desktop Virtualization Optimization
      • IGEL thin client diagnostics
    • Hardware management
      • Workflow: Battery replacement scheduling
        • Usage guide: Battery replacement scheduling
        • Configuration guide: Battery replacement scheduling
    • L1 support
      • L1 checklist
        • Usage guide: L1 checklist
        • Configuration guide: L1 checklist
      • DEX checklist
        • Usage guide: DEX checklist
        • Configuration guide: DEX checklist
      • Workflow: System crash troubleshooting
        • Configuration guide: System crash troubleshooting
        • Usage guide: System crash troubleshooting
      • Workflow: Slow PC troubleshooting
        • Configuration guide: Slow PC troubleshooting
        • Usage guide: Slow PC troubleshooting
      • Workflow: Automatic ticket closure
        • Configuration guide: Automatic ticket closure
        • Usage guide: Automatic ticket closure
      • Workflow: Proactive password reset
        • Usage guide: Proactive password reset
        • Configuration guide: Proactive password reset
      • Workflow: Hard reset troubleshooting
        • Usage guide: Hard reset troubleshooting
        • Configuration guide: Hard reset troubleshooting
    • Network and connectivity
      • Wi-Fi Diagnostics
      • Zscaler Troubleshooting
    • Nexthink management
      • Infinity transition support
        • Configuration guide: Infinity transition support
        • Usage guide: Infinity transition support
    • Operating systems
      • Operating systems - Stability, security, and compliance
        • Configuration guide: Operating systems - Stability, security, and compliance
        • Usage guide: Operating systems - Stability, security, and compliance
      • Workflow: Windows update restart
      • Workflow: Windows 11 migration
        • Usage guide: Windows 11 migration
        • Configuration guide: Windows 11 migration
      • Windows 11 - Readiness and migration
        • Usage guide: Windows 11 - Readiness and migration
        • Configuration guide: Windows 11 - Readiness and migration
    • Security and compliance
      • Cisco AnyConnect timeout and status management
      • Configuration Manager (SCCM) client health
        • Usage guide: Configuration Manager (SCCM) client health
        • Configuration guide: Configuration Manager (SCCM) client health
      • Driver compliance
        • Configuration guide: Driver compliance
        • Usage guide: Driver compliance
      • Intune health
        • Configuration guide: Intune health
        • Usage guide: Intune health
      • Workflow: Configuration Manager (SCCM) client continuity
        • Configuration guide: Configuration Manager (SCCM) client continuity
        • Usage guide: Configuration Manager (SCCM) client continuity
      • Workflow: Intune client continuity
        • Configuration guide: Intune client continuity
        • Usage guide: Intune client continuity
      • Workflow: Chrome update compliance
        • Configuration guide: Chrome update compliance
        • Usage guide: Chrome update compliance
    • Software asset management
      • Oracle Java license management
      • Software License Optimization
      • Workflow: Desktop application uninstallation
      • Workflow: License reclamation
        • Configuration guide: License reclamation
        • Usage guide: License reclamation
      • Workflow: Microsoft 365 E5 license optimization
        • Configuration guide: Microsoft 365 E5 license optimization
        • Usage guide: Microsoft 365 E5 license optimization
      • Adobe Acrobat licensing
        • Configuration guide: Adobe Acrobat licensing
        • Usage guide: Adobe Acrobat licensing
    • Sustainable IT
      • Configuration guide: Sustainable IT
      • Usage guide: Sustainable IT
    • FAQ
      • Entra ID integration for workflows
      • Library Applications FAQ
  • Solutions
    • Application Connectivity troubleshooting
    • Library packs
  • Integrations
    • Amplify
      • Extension deployment
      • Amplify installation and configuration
        • Configuring Amplify for ServiceNow Agent Workspace
        • Configuring Amplify for ServiceNow Operations Workspace
    • Chatbots
      • Integrating chatbots with Nexthink
      • Remediating disk issue with a chatbot
    • Inbound connectors
      • Connector for Zoom
      • Connector for Microsoft Teams
      • Connector for Microsoft Azure Virtual Desktop
      • Connector for Microsoft Entra ID (Azure AD)
      • Connector for Citrix Virtual Apps and Desktops
      • Connector for Citrix DaaS
    • Outbound connectors
      • Connector credentials
      • Webhooks
        • Managing webhooks
          • Configuring webhook NQL conditions
          • Configuring webhook fields: Method, Resource, and Payload
        • Webhook use cases setup
          • Sending data to a Slack channel
          • Posting a message to an MS Teams channel
          • Posting a message in Zoom
          • Creating an event in Splunk
          • Creating an incident in ServiceNow
          • Updating ServiceNow from Amplify
        • Webhooks F.A.Q
      • Data Exporter
        • Managing data exporters
        • Exporter for Azure Data Lake
          • Exporter to Microsoft Power BI
        • Exporter for Qualtrics
        • Exporter for Secure File Transfer Protocol (SFTP) server
          • Distribute Nexthink insights into Qualtrics
          • CMDB import from SFTP into ServiceNow
            • ServiceNow import via SFTP installation guide
        • HTTP API Exporter
          • Exporter to ServiceNow CMDB
          • Generic API call in ServiceNow installation guide
    • Nexthink API
    • API and integrations (classic)
      • Audit Trail API (classic)
      • Data Enricher (classic)
        • Installing Data Enricher (classic)
      • NXQL API (classic)
        • Getting data through the NXQL API (classic)
        • Introducing the NXQL API (classic)
        • NXQL tutorial (classic)
        • NXQL language definition (classic)
        • NXQL data model (classic)
          • execution aggregate NXQL (classic)
      • Other integrations (classic)
        • Bidirectional integration with Finder (classic)
        • Count Metrics API (classic)
        • Software Metering API (classic)
        • Services API (classic)
        • List Engines API (classic)
        • GetSID API (classic)
        • Triggering Campaigns Via Their API (classic)
        • Triggering Remote Actions Via Their API (classic)
        • Integrating investigation-based alerts (classic)
  • References
    • Accessibility
      • Nexthink Campaign popup application VPAT statement
      • Nexthink Infinity VPAT statement
    • Database information and organization
      • Application not responding
      • Device identification
      • Focus time metric
      • Metro apps
      • Timestamping of events
      • User input delay
    • Ideas management at Nexthink
    • Infinity Transition
    • Investigating storage, disks and volumes
    • Nexthink Infinity default thresholds and limits overview
    • Operational Analytics Information sent to Nexthink
    • Support policy
    • References (classic)
      • Tooltips in the user and device views in Finder (classic)
        • Alerts tooltips in Finder (classic)
        • Warnings tooltips in Finder (classic)
        • Errors tooltips in Finder (classic)
        • Activity tooltips in Finder (classic)
        • Services tooltips in Finder (classic)
      • Search and information display (classic)
        • Keyboard shortcuts for column display selection with Finder (classic)
        • Errors and warnings for devices and executions with Finder (classic)
        • Remote Action execution errors (classic)
        • Top results of cross-Engine investigations with Finder (classic)
        • Search with Finder (classic)
        • Real-time and consolidated service data with Finder (classic)
        • Service errors and warnings (classic)
        • Campaign display compatibility in Finder (classic)
        • Engine data history (classic)
      • Maintenance operations (classic)
        • Removing devices and events (classic)
        • Security and user account management (classic)
          • Preventing password saving in Finder (classic)
          • Hierarchizing your infrastructure (classic)
      • Database information and organization (classic)
        • Aggregation and grouping (classic)
        • Application startup duration (classic)
        • Binary paths (classic)
        • Boot and logon duration (classic)
        • Device identification (classic)
        • Device performance (classic)
        • Investigation with packages with Finder (classic)
        • Local and shared content with Finder (classic)
        • Local IP address of devices (classic)
        • Maximum number of binaries (classic)
        • Maximum supported values with Finder (classic)
        • Memory and CPU usage (classic)
        • Network and port scan conditions (classic)
        • Package executable mapping (classic)
        • Session performance (classic)
        • Status of TCP connections (classic)
        • Status of UDP connections (classic)
        • Timestamping of events (classic)
  • Technical previews
    • Automatic categorization of binaries
    • Benchmark dashboard
    • Web applications insights
    • Web applications - new experience
  • Security
    • Security plus
      • Bring your own key (BYOK) encryption
      • Static IP addresses
    • Exporting audit logs
      • Audit trail codes Infinity
      • Audit trail codes Engine (classic)
      • Audit trail codes Portal (classic)
    • Security bulletins
      • How does Nexthink ensure the security and reliability of its Collector updates?
      • Is Nexthink affected by the Okta Support System breach?
      • Is Nexthink affected by the vulnerabilities in libwebp and libvpx?
      • Is Nexthink affected by the MOVEit breach?
      • Is Nexthink affected by the Okta code repositories?
      • Is Nexthink affected by the Okta breach?
      • Is Nexthink affected by SolarWinds breach?
      • The Collector V6.27.x release
      • Nexthink and Log4j
      • CVE-2022-22965 - Security Vulnerability Spring4shell - Spring Framework
    • Controlling session timeouts in the Portal (classic)
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  1. Security

Security bulletins

  • How does Nexthink ensure the security and reliability of its Collector updates?

  • Is Nexthink affected by the Okta Support System breach?

  • Is Nexthink affected by the vulnerabilities in libwebp and libvpx?

  • Is Nexthink affected by the MOVEit breach?

  • Is Nexthink affected by the Okta code repositories?

  • Is Nexthink affected by the Okta breach?

  • Is Nexthink affected by SolarWinds breach?

  • The Collector V6.27.x release 

  • Nexthink and Log4j

  • CVE-2022-22965 - Security Vulnerability Spring4shell - Spring Framework

Last updated 1 year ago

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