Getting started with Digital Experience

All Nexthink users with the Experience Central expansion product can monitor the DEX score in the enabled Digital Experience module. If you do not have an Experience Central license, you can still configure the DEX score and monitor it using the Live Dashboards module. Contact your Nexthink representative for more information about the Experience Central expansion product.

The Digital Experience module is a strategic asset for IT leaders, offering a high-level overview of your organization’s Digital Employee Experience (DEX) score, its distribution across various employee segments and its evolution. This strategic perspective enables IT executives to understand how interactions with IT solutions and services impact employee experience over time, guiding them in shaping IT strategies and investments.

The Digital Experience module is divided into Overview and Benchmark tabs which bring you to dedicated pages.

Accessing the Digital Experience module

Select the Digital Experience module from the main menu.

Overview page

The Overview page of the Digital Experience module comprises:

Digital Experience Scores: View a summary of Technology and Sentiment scores, trends over time, impacted employees and time lost per week.
Technology: See the breakdown of the score in technology gauges and metrics to quickly assess the number of employees affected by issues at the endpoint, application or collaboration nodes. Drill down on issues by clicking on nodes to open them directly in the Applications and Live Dashboards modules.
Sentiment: View employee sentiment from the selected DEX score campaign.
Technical: Sort Technology and Sentiment scores by operating system, versions of the operating system, device type, manufacturer and model.
Working environment: Sort the DEX score by country, state and department.

If you have not configured sentiment campaigns for the DEX score, the system only takes into account the Technology score when computing the DEX score. If you have enabled the Sentiment score, the DEX score comprises both the Technology and Sentiment scores.

Refer to the Using the Overview dashboard documentation for more information.

Benchmark page

The Benchmark page of the Digital Experience module comprises:

DEX score section: View the distribution of the DEX score for the selected industry by grouping together organizations with similar DEX scores.
Metrics section: View a list of key benchmarks and all benchmarked metrics used to compute the DEX score.

Refer to the Using the Benchmark dashboard documentation for more information.

Configuring the Digital Experience Score

To access the Digital Experience Score configuration page:

Select Administration from the main menu.
Click on Digital Experience Score in the Content Management section of the navigation panel.

Refer to the Digital Experience Score Management documentation for more information.

Permissions

To enable proper permissions for Digital Experience:

Select Administration from the main menu.
Click on Role from the navigation panel.
Click New role to create a new role. Hover over an existing role and click on the edit icon to change the role configuration.
In the Permissions section, scroll down to the Digital Experience section to enable appropriate permissions for the role.

Refer to the Roles documentation for a detailed description of the permission options.

View domain

The table below showcases what users with full and limited View domain access can do, assuming the necessary permissions are enabled.

Permission

Full access

Limited access

Manage Digital Experience Score

View Digital Experience dashboard