# Overview

{% hint style="info" %}
The new experience web application dashboards are in [technical preview](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/technical-previews/web-applications-new-experience). Features and usability may change before the General Availability (GA) release. Refer to the [Old vs. new web applications dashboards](https://edocs.nexthink.com/nexthink-infinity/infinity-specifications/old-vs.-new-experience-web-applications-dashboards) documentation page for more information about the benefits of using the new experience dashboards, their latest and upcoming features, and the significant changes introduced.
{% endhint %}

The **Overview** dashboard is designed to assist service managers, application owners and end-user computing (EUC) teams in monitoring employee experience and application adoption.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FSRFRpn1cEPjIt46fDsZt%2FOverview%20dashboard.png?alt=media&#x26;token=01cd8c24-fb1b-4163-bf84-17e108d9bbde" alt=""><figcaption></figcaption></figure>

Nexthink gathers information that facilitates the management of application roadmaps and lifecycles, providing insights into how employees use business services, which features they access most frequently and their overall experience with these services.

## Experience metrics <a href="#experience-metrics" id="experience-metrics"></a>

The **Experience** section tracks an application's performance metrics such as page load time, transaction duration and errors. For detailed information about these metrics, refer to the [Page loads](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/user-guide/applications/monitoring-applications/monitoring-web-applications/page-loads), [Transactions](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/user-guide/applications/monitoring-applications/monitoring-web-applications/transactions) and [Reliability](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/user-guide/applications/monitoring-applications/monitoring-web-applications/reliability) documentation.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FfUNIYoIcNnrzjJWBiAMM%2FOverview_experience.png?alt=media&#x26;token=762bd7d8-b7c4-4166-a9ee-6e85ae481454" alt=""><figcaption></figcaption></figure>

## Adoption metrics <a href="#adoption-metrics" id="adoption-metrics"></a>

The **Adoption** section tracks the deployment of new applications, expansion of existing software into new countries or the introduction of specific new features via upgrades. It also helps in tracking license usage ratios to identify opportunities for cost optimization and highlight compliance issues.

### Employees <a href="#employees" id="employees"></a>

The **Employees** metric represents the total number of unique employees who have focused on the application, meaning they have had a browser tab with the application open at least once, resulting in a usage time greater than 0.

This metric can differ from the number of employees in the **Page loads** dashboard for several reasons:

* The **Page loads** metric counts employees with at least one page load, while the **Employee** metric counts instances where a user focused on a browser tab, even if they haven’t navigated to it. This can occur when a user opened the tab outside of the selected dashboard timeframe.
* Users may navigate to a page without focusing on it if the page loads in the background.
* The **Page loads** metric only retrieves hard navigations, unless soft navigations have been enabled. The **Employees** metric includes both soft and hard navigations by default.

Each data point on the line chart represents the sum of unique employees whose usage time is greater than 0 during a specific time bucket. Therefore, the cumulative value of all data points on the line chart should always be equal to or greater than the KPI value.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FG0j90rWXjVibw20Kwrw4%2FOverview_employees.png?alt=media&#x26;token=d89f58f1-0a3a-4fe7-b1e7-bf923a5079ca" alt=""><figcaption></figcaption></figure>

### Usage time per employee <a href="#usage-time-per-employee" id="usage-time-per-employee"></a>

This metric represents the average usage time or focus time per employee within a selected timeframe on the dashboard. Usage time includes both the time spent on page loads and the duration when employees are not interacting with the page but have the tab focused. **Usage time per employee** is calculated as the total focused usage time across all employees in a given timeframe, divided by the number of distinct employees.

On the line chart, each plotted point represents the average usage time per employee, calculated across all unique active users within a specified time bucket—15 minutes, 1 hour or 1 day, depending on the chosen timeframe.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FYb63jRIS2lFoOGsiXSsh%2FUsage%20time%20per%20employee.png?alt=media&#x26;token=3d55a87a-dfef-48d6-bb8d-de558c9c18d8" alt=""><figcaption></figcaption></figure>

### Page views per employee <a href="#page-views-per-employee" id="page-views-per-employee"></a>

This metric represents the average number of navigations per employee within a selected timeframe, considering both hard and soft navigations.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FpMmDS9rHnvS81Wbp7lXX%2FPage%20Views%20per%20employee.png?alt=media&#x26;token=97edfcc3-cad3-4a16-b05f-16557219710f" alt=""><figcaption></figcaption></figure>

## Breakdowns&#x20;

Filter adoption metrics by **Key pages**, **Transactions** and **Organization**.&#x20;

### **Key pages**

[Configure key pages](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/user-guide/applications/managing-applications/configuring-web-applications/key-pages) for each application individually. Key pages break an application down into functionally relevant parts based on the application URL patterns. For each page, see the number of unique **employees**, **usage time per employee** and **page views per employee**.

### **Transactions**

[Transactions ](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/user-guide/applications/managing-applications/configuring-web-applications/transactions)complement the monitoring of page loads by tracking important changes of state within a web application that do not necessarily require a complete reload of the page. View the number of **employees**, **completed transactions** and **completed transactions per employee**.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FbzHJKUJjWqNjUxVNTAAX%2Fbreakdowns.png?alt=media&#x26;token=8dd3e441-897f-49e6-87d1-590a29537c59" alt=""><figcaption></figcaption></figure>

### Organization

The **Organization** table displays metrics by your organization's classification. Select the organization level from the dropdown list. Refer to the [Product configuration](https://docs.nexthink.com/platform/latest/product-configuration) documentation for more information on how to define entities and custom classification for your organization.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2F9W30rBxKUbegfNAjuRKr%2FWeb_Overview_org2.jpg?alt=media&#x26;token=9c62e7b1-eaf4-4a63-8907-a96b5b0b3d7d" alt=""><figcaption></figcaption></figure>