Usage guide: Intune client continuity

This automated workflow performs checks and self-healing actions to ensure Intune client compliance, resolving common issues and creating ITSM tickets for unresolved ones, allowing support teams to focus on more critical problems.

Ensure your workflow is properly configured by following the steps highlighted in its configuration guide:

Configuration guide: Intune client continuity

Workflow Structure

This section describes the key part of this workflow, which identifies the health of the Intune client's key components, applies the remediation to bring the client to a working state, and then verifies its synchronization and compliance status.

At the beginning of this workflow, the following block of thinklets and conditions identifies whether a device is Intune enrolled; if it is, then the workflow checks the status of Intune client synchronization with a Get Intune synchronization status remote action.
If the synchronization status is healthy, the workflow checks the device's Intune compliance status. If the synchronization status is not healthy, the workflow begins the sequence of checks and remediation steps to bring synchronization back to normal.
The workflow is capable of checking the following Intune client components:

Is the Intune Management Extension (IME) service present and running?
Is the Mobile Device Management (MDM) certificate present and valid?

If problems are detected with these components, the workflow automatically applies fixes. If the IME service is present but not running, the workflow will attempt to start it.
If no automatic fixes are available, the workflow triggers the Get Intune Client Diagnostics remote action, which creates an archive of Intune diagnostics logs in the c:\users\public\documents folder on a device and reports that device via an ITSM ticket.
When an issue is remediated or not detected, the workflow checks the compliance status of a device using the Get Intune Compliance Status connector thinklet action. If the device is out of compliance with Intune policies, the workflow reports the device via an ITSM ticket.