> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/library-packs/security-and-compliance/workflow_-intune-client-continuity.md).

# Workflow: Intune client continuity

## Overview <a href="#workflow-intuneclientcontinuity-overview" id="workflow-intuneclientcontinuity-overview"></a>

This automated workflow performs checks and self-healing actions to ensure Intune client compliance, resolving common issues and creating ITSM tickets for unresolved ones, allowing support teams to focus on more critical problems.

## Problem

Devices without an Intune client working as intended represent significant compliance issues, generating serious end-point management complications. Today, detecting, troubleshooting, and remediating the root cause of broken clients can be lengthy for support agents, who are often left unaware of the issue until it is too late.

## Solution

Trigger an automated workflow across any group of devices to perform a series of checks and self-heal actions to ensure the Intune client is synchronized and compliant with the required services, certificates, and sync policies. If any issues are detected, the workflow automatically performs the necessary remediation. If these common issues cannot be resolved by the workflow, an ITSM ticket will be automatically created with the relevant information to notify support.

This workflow automatically enables you to resolve and filter out common Intune issues and ensure compliance across the landscape. This saves significant time for any support team, enabling them to investigate and focus on more serious problems.

## Expected value

This fully hands-off Intune client continuity workflow will:

* Identify common Intune client issues
* Automatically apply fixes for the most common Intune client issues
* Report the cases where automatic fixes were not available or where these fixes did not help through the ITSM ticket.

## Get started <a href="#workflow-hardresettroubleshooting-getstarted" id="workflow-hardresettroubleshooting-getstarted"></a>

Configure and start using your packs by following these links:

* [Configuration guide: Intune client continuity](/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/library-packs/security-and-compliance/workflow_-intune-client-continuity/configuration-guide-intune-client-continuity.md)
* [Usage guide: Intune client continuity](/platform/~/changes/Sh4xqs4GDClkDKT9Hvux/library-packs/security-and-compliance/workflow_-intune-client-continuity/usage-guide-intune-client-continuity.md)


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