LogoLogo
CtrlK
LearnDocumentationSupportCommunity
  • Welcome
  • Overview
    • Nexthink Infinity Platform
    • Platform capabilities
    • Infinity Products
  • What's new
    • What's new 2024.7
    • What's new 2024.6
    • What's new 2024.5
    • What's new 2024.4
    • What's new 2024.3
    • What's new 2024.2
    • What's new 2024.1
    • What's new 2023
      • What's new 2023.10
      • What's new 2023.9
      • What's new 2023.8
      • What's new 2023.7
      • What's new 2023.6
      • What's new 2023.5
      • What's new 2023.4
      • What's new 2023.3
      • What's new 2023.2
      • What's new 2023.1
    • What's new 2022
      • What's new 2022.10
      • What's new 2022.9
      • What's new 2022.8
      • What's new 2022.7
      • What's new 2022.6
      • What's new 2022.5
      • What's new 2022.4
      • What's new 2022.3
      • What's new 2022.2
      • What's new 2022.1
  • Getting started
    • Understanding key data platform concepts
      • Data we collect and store
      • Data organization
      • Data resolution and retention
    • Navigating the web interface
      • Five time-saving Nexthink tips
    • Planning your installation
      • Overview of the installation process
      • Hardware requirements
      • Software requirements
      • Connectivity requirements
      • Compatibility matrices
    • Logging in to the web interface
      • Resetting Nexthink web interface admin password
    • Installing Collector
      • Collector overview
        • Components of Collector
        • Inspecting Collector connection status
        • Querying the Collector TCP connection status
        • Configuring Collector level anonymization
        • Rule-based Collector assignment (classic)
      • Installing Collector on Windows
        • Windows Collector proxy support
        • Collector MSI parameters reference table
        • Collector configuration tool for Windows
        • Auditing logon events
        • Viewing user interactions in virtualized and embedded environments
        • Allowing untrusted fonts for campaigns
        • Reporting the URL of HTTP web requests (classic)
        • Server support (classic)
      • Installing Collector on macOS
        • Mac Collector proxy support
        • Installing Collector profile in Jamf for macOS
        • Deploying Collector on macOS using Intune
        • Engage notifications on macOS (classic)
      • Installing Collector for IGEL
    • Installing the Nexthink browser extension
    • Configuring your platform
      • Privacy policy and settings
      • Configuring device performance storage (classic)
      • Specifying internal networks and domains (classic)
      • Configuring session performance storage (classic)
    • Logging in to the web interface (classic)
    • Installing Finder (classic)
      • Installing the Finder desktop application (classic)
      • Expanding investigations time frame with Finder (classic)
      • Finder proxy support (classic)
      • Logging in to Finder (classic)
  • User guide
    • Administration
      • Account management
        • Accounts
        • Roles
          • View domain
        • Single sign-on
        • Profiles (classic)
        • Roles (classic)
        • Users (classic)
        • API credentials
      • Content management
        • Digital Experience Score Management
        • Data management and GDPR
        • Ratings management
        • Custom fields management
        • Custom trends management
          • Custom trends NQL examples
        • Checklists management
        • NQL API queries
      • System configuration
        • Collector management
        • Appearance
        • Product configuration
        • License
    • Alerts and Diagnostics
      • Getting started with Alerts
      • Responding to Alerts
        • Alerts overview
          • Understanding cloud insights
        • Diagnostics for alerted issues
      • Managing Alerts
        • Customizing built-in monitors
        • Creating custom monitors
          • Detecting issues impacting multiple devices
          • Detecting issues impacting a single device or user
        • Configuring email and webhook notifications for alerts
      • Alerts FAQ
      • Getting started with Diagnostics
        • Execution crashes
        • High CPU usage
        • System crashes
        • Binary profiling
        • Additional dashboards
      • Alerts (classic)
        • Receiving alerts (classic)
        • Creating a service-based alert (classic)
        • Creating an investigation-based alert with Finder (classic)
    • Applications
      • Getting started with Applications
      • Monitoring applications
        • Monitoring web applications - old experience
          • Adoption
          • Speed
          • Reliability
          • Troubleshoot
          • Diagnostics for web applications
        • Monitoring web applications - new experience
          • Overview
          • Page loads
            • Understanding the Page loads metric
            • Exploring dashboard widgets
            • Troubleshooting slow page loads
          • Transactions
          • Reliability
        • Monitoring desktop applications
        • Monitoring network applications
      • Managing Applications
        • Configuring web applications
          • Key pages
          • Transactions
          • Application licenses
          • Thresholds
          • Common web application errors
            • ERR_ABORTED
            • ERR_CONNECTION_TIMED_OUT
            • ERR_NAME_NOT_RESOLVED
            • HTTP403
            • HTTP404
            • ERR_CACHE_MISS
            • ERR_NETWORK_CHANGED
            • ERR_INTERNET_DISCONNECTED
            • ERR_CONNECTION_RESET
            • ERR_FAILED
        • Configuring desktop applications
        • Configuring network applications
    • Campaigns
      • Getting started with Campaigns
        • Conducting engaging campaigns
        • Responding to Nexthink Campaigns
      • Managing Campaigns
        • Campaigns branding
        • Triggering campaigns
        • Limiting the reception rate of campaigns
        • Scrutinizing the results of a campaign with NQL
        • Campaigns NQL examples
      • Creating Campaigns
        • Types of campaigns
        • Types of questions
        • Controlling the flow of questions
      • Campaigns in Finder (classic)
        • Creating a campaign with Finder (classic)
        • Editing a campaign with Finder (classic)
        • Branding campaigns (classic)
        • Types of campaigns in Finder (classic)
        • Controlling the flow of questions with Finder (classic)
        • Translating a campaign with Finder (classic)
        • Triggering a campaign manually with Finder (classic)
        • Scrutinizing the results of a campaign with Finder (classic)
        • Measuring the satisfaction of employees with Finder (classic)
    • Collaboration Experience
      • Getting started with Collaboration Experience
      • Using alerts for call quality issues
      • Using Collaboration Tools
      • Using Device View for call quality issues
      • Using the Call View dashboard
      • Configuring Collaboration Experience
      • Collaboration Experience FAQ
    • Device View
      • Timeline
      • Checklists
      • User Overview
    • DEX score
      • DEX score computation, hard metrics and thresholds
      • DEX score NQL examples
    • Digital Experience
      • Getting started with Digital Experience
      • Using the Overview dashboard
      • Using the Benchmark dashboard
    • Investigations
      • Getting started with Investigations
      • Managing Investigations
      • Visual editor
      • NQL editor
      • Investigations NQL examples
      • Creating an investigation with Finder (classic)
        • Searching the subject of interest (classic)
        • Executing an investigation with Finder (classic)
        • Editing the options of an investigation with Finder (classic)
        • Combining logical conditions in investigations with Finder (classic)
        • Navigating through the results of an investigation with Finder (classic)
        • Properties of users and devices with Finder (classic)
    • Live Dashboards
      • Getting started with Live Dashboards
      • Using Live Dashboards
      • Managing Live Dashboards
      • Widget types
        • Heading
        • KPI
        • Line chart
        • Bar chart
        • Single-metric gauge chart
        • Multi-metric gauge chart
        • Table
        • Filter widget
        • Timeframe picker
      • Live Dashboards NQL examples
    • Network view
    • Nexthink Library
    • Nexthink Query Language (NQL)
      • NQL syntax overview
        • NQL time selection
        • NQL data types
      • NQL keywords
        • NQL list
        • NQL limit
        • NQL where
        • NQL sort
        • NQL with
        • NQL include
        • NQL compute
        • NQL summarize
        • NQL summarize by
      • NQL operators
        • NQL syntax operators
        • NQL arithmetic operators
        • NQL comparison operators
        • NQL logical operators
        • NQL bitwise operators
      • NQL functions
        • NQL as()
        • NQL avg()
        • NQL count()
        • NQL countif()
        • NQL last()
        • NQL max()
        • NQL min()
        • NQL sum()
        • NQL sumif()
        • NQL time_elapsed()
      • NQL catalog
      • NQL data model
      • NQL FAQ
    • Remote Actions
      • Getting started with Remote Actions
      • Using remote actions
      • Managing Remote Actions
        • Scheduling Remote Actions
        • Writing scripts for remote actions on Windows
        • Writing scripts for remote actions on Mac
        • Application control and remote actions
        • Running remote actions as a service on server devices (Windows only)
      • Remote Actions NQL examples
      • Remote Actions in Finder (classic)
        • Scenarios for remote actions in Finder (classic)
        • Creating a remote action with Finder (classic)
        • Executing remote actions with Finder (classic)
        • Triggering a remote action manually with Finder (classic)
        • Example of self-healing scenario in Finder (classic)
        • Example of self-help scenario in Finder (classic)
        • Writing scripts for remote actions on Windows for Finder (classic)
        • Writing scripts for remote actions on Mac for Finder (classic)
          • Signing remote action scripts on Mac (classic)
    • Search and Nexthink Assist
      • Using Search
      • Using Nexthink Assist
    • Software Metering
      • Getting started with Software Metering
      • Managing Software Metering
      • Software Metering NQL examples
    • Workflows
      • Getting started with Workflows
      • Managing Workflows
      • Triggering workflows
      • Creating workflows
        • Designer
          • Configuring Connector Thinklet
            • Microsoft Entra ID connector Thinklet
            • Microsoft Intune connector Thinklet
            • Microsoft Outlook connector Thinklet
            • ChatGPT connector Thinklet
            • ServiceNow - Incident management
            • ServiceNow - Asset management
            • ServiceNow - Service catalog
        • NEAL
      • Troubleshooting Workflows
      • Workflows NQL examples
    • Experience Optimization (classic)
      • Getting started with Experience Optimization (classic)
      • Using Experience Optimization (classic)
      • Digital Experience Score (classic)
      • Rating devices and users with scores (classic)
        • Computing scores (classic)
        • Creating a score (classic)
        • Checking and comparing ratings (classic)
        • Computing potential savings (classic)
        • Score XML Reference (classic)
        • Documenting scores (classic)
    • Custom Dashboards (classic)
      • Getting started with Custom Dashboards (classic)
      • Creating custom dashboards (classic)
      • Examining metrics in depth (classic)
      • Documenting custom dashboards (classic)
      • Assessing license use (classic)
      • Computing custom dashboards data (classic)
      • Reusing custom dashboards content (classic)
      • Receiving email digests (classic)
    • Using Finder (classic)
      • Organizing objects categories with Finder (classic)
        • Classifying objects of the same type with Finder (classic)
        • Creating categories and keywords with Finder (classic)
        • Tagging objects manually with Finder (classic)
        • Tagging objects automatically with Finder (classic)
        • Importing tags from text files with Finder (classic)
      • Monitoring IT custom metrics with Finder (classic)
        • Creating a metric with Finder (classic)
        • Examples of metrics in Finder (classic)
        • Following the evolution of a metric (classic)
        • Finding the visuals of a metric with Finder (classic)
      • Visualizing system activity with Finder (classic)
        • Getting a quick overview with Finder (classic)
        • Graphically observing the activity of users and devices with Finder (classic)
        • Observing service performance with Finder (classic)
        • Viewing network connections with Finder (classic)
        • Viewing web requests with Finder (classic)
        • Viewing executions with Finder (classic)
      • Monitoring IT services (classic)
        • Analyzing service quality (classic)
        • Creating a service with Finder (classic)
        • Following the evolution of a service (classic)
        • Specifying URL paths of web-based services (classic)
      • Importing and exporting authored content (classic)
        • Methods for reusing authored content (classic)
        • Manually sharing content with Finder (classic)
        • Importing a content pack (classic)
        • Conflict resolution (classic)
        • Exporting a content pack (classic)
  • Library packs
    • Applications
      • Library Applications - Google Workspace
      • Library Applications - Microsoft 365 Applications
      • Library Applications - ServiceNow
      • Workday experience
        • Usage guide: Workday experience
        • Configuration guide: Workday experience
      • Salesforce Lightning experience and license optimization
        • Usage guide: Salesforce Lightning experience and license optimization
        • Configuration guide: Salesforce Lightning experience and license optimization
      • Synthetic Transaction Monitoring
      • Web Application Advanced Troubleshooting
        • Usage guide: Web Application Advanced Troubleshooting
      • Jira experience
        • Configuration guide: Jira experience
        • Usage guide: Jira experience
    • Browsers
      • Browsers - Stability and Compliance
        • Configuration guide: Browsers - Stability and compliance
        • Usage guide: Browsers - Stability and compliance
    • Collaboration and productivity applications
      • MS Teams - Stability and Compliance
      • Workflow: MS Teams compliance
      • Workflow: OneDrive compliance
      • OneDrive - Stability and Compliance
        • Configuration Guide: OneDrive - Stability and compliance
        • Usage guide: OneDrive - Stability and compliance
      • Outlook - Stability and Compliance
        • Configuration guide: Outlook - Stability and Compliance
        • Usage guide: Outlook - Stability and Compliance
      • Workflow: MS Teams (work or school) compliance
      • Microsoft Teams - Stability and compliance
        • Configuration guide: Microsoft Teams - Stability and compliance
        • Usage guide: Microsoft Teams - Stability and compliance
    • Device landscape
      • Device shutdown/restart/log off automation
      • Disk space management
      • Getting started: Landscape inventory
      • Getting started: Landscape status
      • Single Device Status and Benchmarking
      • Workflow: Device restart enforcement
      • Workflow: Device assignment verification
        • Configuration guide: Device assignment verification
        • Usage guide: Device assignment verification
    • Desktop Virtualization
      • Desktop Virtualization Optimization
      • IGEL thin client diagnostics
    • Hardware management
      • Workflow: Battery replacement scheduling
        • Usage guide: Battery replacement scheduling
        • Configuration guide: Battery replacement scheduling
    • L1 support
      • L1 checklist
        • Usage guide: L1 checklist
        • Configuration guide: L1 checklist
      • DEX checklist
        • Usage guide: DEX checklist
        • Configuration guide: DEX checklist
      • Workflow: System crash troubleshooting
        • Configuration guide: System crash troubleshooting
        • Usage guide: System crash troubleshooting
      • Workflow: Slow PC troubleshooting
        • Configuration guide: Slow PC troubleshooting
        • Usage guide: Slow PC troubleshooting
      • Workflow: Automatic ticket closure
        • Configuration guide: Automatic ticket closure
        • Usage guide: Automatic ticket closure
      • Workflow: Proactive password reset
        • Usage guide: Proactive password reset
        • Configuration guide: Proactive password reset
      • Workflow: Hard reset troubleshooting
        • Usage guide: Hard reset troubleshooting
        • Configuration guide: Hard reset troubleshooting
    • Network and connectivity
      • Wi-Fi Diagnostics
      • Zscaler Troubleshooting
    • Nexthink management
      • Infinity transition support
        • Configuration guide: Infinity transition support
        • Usage guide: Infinity transition support
    • Operating systems
      • Operating systems - Stability, security, and compliance
        • Configuration guide: Operating systems - Stability, security, and compliance
        • Usage guide: Operating systems - Stability, security, and compliance
      • Workflow: Windows update restart
      • Workflow: Windows 11 migration
        • Usage guide: Windows 11 migration
        • Configuration guide: Windows 11 migration
      • Windows 11 - Readiness and migration
        • Usage guide: Windows 11 - Readiness and migration
        • Configuration guide: Windows 11 - Readiness and migration
    • Security and compliance
      • Cisco AnyConnect timeout and status management
      • Configuration Manager (SCCM) client health
        • Usage guide: Configuration Manager (SCCM) client health
        • Configuration guide: Configuration Manager (SCCM) client health
      • Driver compliance
        • Configuration guide: Driver compliance
        • Usage guide: Driver compliance
      • Intune health
        • Configuration guide: Intune health
        • Usage guide: Intune health
      • Workflow: Configuration Manager (SCCM) client continuity
        • Configuration guide: Configuration Manager (SCCM) client continuity
        • Usage guide: Configuration Manager (SCCM) client continuity
      • Workflow: Intune client continuity
        • Configuration guide: Intune client continuity
        • Usage guide: Intune client continuity
      • Workflow: Chrome update compliance
        • Configuration guide: Chrome update compliance
        • Usage guide: Chrome update compliance
    • Software asset management
      • Oracle Java license management
      • Software License Optimization
      • Workflow: Desktop application uninstallation
      • Workflow: License reclamation
        • Configuration guide: License reclamation
        • Usage guide: License reclamation
      • Workflow: Microsoft 365 E5 license optimization
        • Configuration guide: Microsoft 365 E5 license optimization
        • Usage guide: Microsoft 365 E5 license optimization
      • Adobe Acrobat licensing
        • Configuration guide: Adobe Acrobat licensing
        • Usage guide: Adobe Acrobat licensing
    • Sustainable IT
      • Configuration guide: Sustainable IT
      • Usage guide: Sustainable IT
    • FAQ
      • Entra ID integration for workflows
      • Library Applications FAQ
  • Solutions
    • Application Connectivity troubleshooting
    • Library packs
  • Integrations
    • Amplify
      • Extension deployment
      • Amplify installation and configuration
        • Configuring Amplify for ServiceNow Agent Workspace
        • Configuring Amplify for ServiceNow Operations Workspace
    • Chatbots
      • Integrating chatbots with Nexthink
      • Remediating disk issue with a chatbot
    • Inbound connectors
      • Connector for Zoom
      • Connector for Microsoft Teams
      • Connector for Microsoft Azure Virtual Desktop
      • Connector for Microsoft Entra ID (Azure AD)
      • Connector for Citrix Virtual Apps and Desktops
      • Connector for Citrix DaaS
    • Outbound connectors
      • Connector credentials
      • Webhooks
        • Managing webhooks
          • Configuring webhook NQL conditions
          • Configuring webhook fields: Method, Resource, and Payload
        • Webhook use cases setup
          • Sending data to a Slack channel
          • Posting a message to an MS Teams channel
          • Posting a message in Zoom
          • Creating an event in Splunk
          • Creating an incident in ServiceNow
          • Updating ServiceNow from Amplify
        • Webhooks F.A.Q
      • Data Exporter
        • Managing data exporters
        • Exporter for Azure Data Lake
          • Exporter to Microsoft Power BI
        • Exporter for Qualtrics
        • Exporter for Secure File Transfer Protocol (SFTP) server
          • Distribute Nexthink insights into Qualtrics
          • CMDB import from SFTP into ServiceNow
            • ServiceNow import via SFTP installation guide
        • HTTP API Exporter
          • Exporter to ServiceNow CMDB
          • Generic API call in ServiceNow installation guide
    • Nexthink API
    • API and integrations (classic)
      • Audit Trail API (classic)
      • Data Enricher (classic)
        • Installing Data Enricher (classic)
      • NXQL API (classic)
        • Getting data through the NXQL API (classic)
        • Introducing the NXQL API (classic)
        • NXQL tutorial (classic)
        • NXQL language definition (classic)
        • NXQL data model (classic)
          • execution aggregate NXQL (classic)
      • Other integrations (classic)
        • Bidirectional integration with Finder (classic)
        • Count Metrics API (classic)
        • Software Metering API (classic)
        • Services API (classic)
        • List Engines API (classic)
        • GetSID API (classic)
        • Triggering Campaigns Via Their API (classic)
        • Triggering Remote Actions Via Their API (classic)
        • Integrating investigation-based alerts (classic)
  • References
    • Accessibility
      • Nexthink Campaign popup application VPAT statement
      • Nexthink Infinity VPAT statement
    • Database information and organization
      • Application not responding
      • Device identification
      • Focus time metric
      • Metro apps
      • Timestamping of events
      • User input delay
    • Ideas management at Nexthink
    • Infinity Transition
    • Investigating storage, disks and volumes
    • Nexthink Infinity default thresholds and limits overview
    • Operational Analytics Information sent to Nexthink
    • Support policy
    • References (classic)
      • Tooltips in the user and device views in Finder (classic)
        • Alerts tooltips in Finder (classic)
        • Warnings tooltips in Finder (classic)
        • Errors tooltips in Finder (classic)
        • Activity tooltips in Finder (classic)
        • Services tooltips in Finder (classic)
      • Search and information display (classic)
        • Keyboard shortcuts for column display selection with Finder (classic)
        • Errors and warnings for devices and executions with Finder (classic)
        • Remote Action execution errors (classic)
        • Top results of cross-Engine investigations with Finder (classic)
        • Search with Finder (classic)
        • Real-time and consolidated service data with Finder (classic)
        • Service errors and warnings (classic)
        • Campaign display compatibility in Finder (classic)
        • Engine data history (classic)
      • Maintenance operations (classic)
        • Removing devices and events (classic)
        • Security and user account management (classic)
          • Preventing password saving in Finder (classic)
          • Hierarchizing your infrastructure (classic)
      • Database information and organization (classic)
        • Aggregation and grouping (classic)
        • Application startup duration (classic)
        • Binary paths (classic)
        • Boot and logon duration (classic)
        • Device identification (classic)
        • Device performance (classic)
        • Investigation with packages with Finder (classic)
        • Local and shared content with Finder (classic)
        • Local IP address of devices (classic)
        • Maximum number of binaries (classic)
        • Maximum supported values with Finder (classic)
        • Memory and CPU usage (classic)
        • Network and port scan conditions (classic)
        • Package executable mapping (classic)
        • Session performance (classic)
        • Status of TCP connections (classic)
        • Status of UDP connections (classic)
        • Timestamping of events (classic)
  • Technical previews
    • Automatic categorization of binaries
    • Benchmark dashboard
    • Web applications insights
    • Web applications - new experience
  • Security
    • Security plus
      • Bring your own key (BYOK) encryption
      • Static IP addresses
    • Exporting audit logs
      • Audit trail codes Infinity
      • Audit trail codes Engine (classic)
      • Audit trail codes Portal (classic)
    • Security bulletins
      • How does Nexthink ensure the security and reliability of its Collector updates?
      • Is Nexthink affected by the Okta Support System breach?
      • Is Nexthink affected by the vulnerabilities in libwebp and libvpx?
      • Is Nexthink affected by the MOVEit breach?
      • Is Nexthink affected by the Okta code repositories?
      • Is Nexthink affected by the Okta breach?
      • Is Nexthink affected by SolarWinds breach?
      • The Collector V6.27.x release
      • Nexthink and Log4j
      • CVE-2022-22965 - Security Vulnerability Spring4shell - Spring Framework
    • Controlling session timeouts in the Portal (classic)
On this page

Was this helpful?

  1. What's new

What's new 2023

What's new 2023.10

What's new 2023.9

What's new 2023.8

What's new 2023.7

What's new 2023.6

What's new 2023.5

What's new 2023.4

What's new 2023.3

What's new 2023.2

What's new 2023.1

Last updated 1 year ago

Was this helpful?

© Nexthink

  • Privacy policy
  • Responsible Disclosure Policy