What's new 2026.2

This page lists key features and improvements released in version 2026.2 of the Nexthink Infinity Standard edition - February 23, 2026

Feature availability may differ between Nexthink Infinity and Nexthink Infinity for Government. For a complete overview, please refer to the Infinity for Government Feature Exclusion List and detailed release notes on the Extended Documentation website.

Nexthink Spark: ✦ The personal IT agent for every employee

Introducing Nexthink Spark, the personal IT agent that takes L1 resolution to the next level. Spark plugs into your current self-service channels, understands employee requests in natural language, and leverages Nexthink’s live DEX telemetry across devices, apps, and network context to run deep diagnostics and execute IT-approved remediation in real time.

All conversations, decisions, and actions are fully auditable and can be logged in your ITSM, giving the service desk clean handoffs when escalation is required. Each interaction also feeds outcomes back into Nexthink Infinity, helping teams coach the agent, expand automation, and prove ROI as ticket volume drops. Refer to the Spark documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

Adopt: Enhanced content creation, branding, and reliability

Create, manage, and maintain in-app guidance more efficiently with a set of improvements across Adopt:

• Asset library: Upload and manage images and documents directly in Adopt, organize them with tags, and reuse them across walkthroughs, tooltips, and media guides. Update or replace assets centrally, with changes applied everywhere they are used, reducing manual effort and ensuring consistent branding at scale. Refer to the Managing adoption assets with the Asset library documentation for more information.

• Context Help icon customization: Upload your own custom logo to the Asset Library so that Context Help reflects your company branding and is instantly recognizable to employees. Refer to the Configuring Adoption settings documentation for more information.

• Context Help drag-and-drop: Move Context Help to a convenient location, so it can be used side-by-side with any application, even if the page changes. Refer to the Getting started with Adopt documentation for more information.

• Selector system in application templates: Follow the recommended, optimized selector configurations included in application templates and automatically inherit them in your application settings. This reduces manual selector setup, improves guide stability, and supports scalable onboarding, while still allowing overrides when customization is required. Refer to the Configuring Adoption settings documentation for more information.

• Standardized audit logs: Gain clearer visibility into digital adoption changes with standardized audit logging aligned with the Infinity audit model. The system records actions such as creating, updating, and deleting Adopt-related content, supporting compliance requirements, transparency, and faster troubleshooting. Refer to the Audit trail codes Infinity documentation for more information.

Together, these updates streamline content creation, improve branding consistency, and make guides more resilient and scalable.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

Campaigns: Text-box question card and enhanced results experience

Collect richer, open-ended employee feedback with a new text-box question card type in campaigns. You can now gather detailed free-text input directly from employees, helping you better understand sentiment and context beyond predefined response options.

This update also introduces several enhancements to campaign creation and analysis:

• Improved editing experience: The rich-text editor now provides more space, making it easier to write and format longer campaigns.

• Protected respondent identity: Usernames are removed from the campaign results page and data exports, allowing you to grant View access without revealing respondent identities. User and device details remain available in Investigations for users with appropriate permissions.

• Time-based filtering: A new time filter on the results page lets you focus on responses within a specific date range, such as the most recent round of a recurring survey.

Refer to the Types of questions and the Getting started with Campaigns documentation for more information.

💡 Thanks for expressing your interest in this feature, related enhancement, this additional idea, and another suggestion on our ideas portal!

Collector: Automatic logs upload

Upload device logs securely to Nexthink using dedicated remote actions, eliminating the need for manual file collection and sharing. This streamlined process reduces investigation delays and allows Support teams to focus on analysis rather than administrative steps. Refer to the Automatic Collector logs upload documentation, available to Nexthink Community users, for more information.

💡 Thanks for expressing your interest in this feature and this related enhancement on our ideas portal!

Digital Experience: Improved memory experience insights

Assess memory-related experience more accurately with improvements across DEX scoring and admin views.

• On macOS, memory pressure is now the primary metric for evaluating memory impact, providing a more reliable view of real-world performance.

• On Windows devices, new memory metrics aligned with Microsoft recommendations have been added to complement the existing ones. You can decide whether to include these additional metrics in your DEX score configuration.

These updates deliver clearer insights in admin screens and more dependable DEX scores, helping you better manage and optimize employee experience. Nexthink instances configured after the 2026.2 release have these improvements enabled by default. Refer to the Digital Experience Score Management documentation for more information.

This functionality will be made available following the completion of the 2026.2 rollout in all regions.

Platform-wide dashboard usage telemetry

Use new platform-wide dashboard usage telemetry, available in NQL, to understand how teams engage with Nexthink capabilities. Analyze adoption at the feature level to see where value is realized, identify opportunities to improve engagement, and understand how Nexthink supports daily operations across the organization. Refer to the Data we collect and store documentation for more information.

Remote actions: Configuration preserved on updates from Nexthink Library

Update remote actions with confidence. When you update a remote action, Nexthink now preserves key settings, including trigger types, schedules, and certificate links. This change reduces rework, prevents configuration drift, and lowers the risk of automation failures after updates. Refer to the Managing Remote Actions documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

VDI Tools: AWS session health monitoring

Monitor the health of AWS virtual desktop sessions from a single view using detailed, session-level performance events. You can quickly track AWS environment changes, correlate connection and execution data with individual sessions, and use clear health indicators to reduce troubleshooting time. Refer to the AWS AppStream connector and AWS WorkSpaces connector documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

Workspace: Image upload in conversations

Upload and share richer context in Workspace by adding images directly to your conversations, such as screenshots. This additional context enables Workspace to deliver more relevant insights faster. Refer to the Using Workspace documentation for more information.

New in the Library

Visit the in-product Nexthink Library for the following new content:

• AWS virtual machines: Monitor AWS WorkSpaces and AppStream virtual machines in a single dashboard with visibility into online and offline status, VM type distribution, and reboot health. This supports faster detection of availability issues, simpler operational oversight, and quicker troubleshooting across environments. Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information

• Employee onboarding dashboard: Monitor and improve onboarding with a configurable, multi-tab dashboard that brings together technical setup, application adoption, and early employee sentiment. Track secure access setup, application performance, guide engagement, campaign delivery, and onboarding-related DEX scores, using integrated data from Remote Actions, workflows, and campaigns to spot issues early, target remediation, and reduce support effort. Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

Refer to the Nexthink Library documentation for more information.

New Library content will be made available following the 2026.2 rollout in all regions.