Using Workspace

Workspace is powered by Nexthink Assist. Refer to Understanding Nexthink Assist for more information on how it operates.

Workspace empowers you to:

Extract and analyze data on device performance, user sessions, and applications.
Perform contextual searches across product documentation.
Create IT campaigns effortlessly using natural language requests.
Conduct natural conversations with no message limit to extract the maximum benefit from Nexthink Assist.

The system displays the ✦ sparkles icon to indicate AI-generated content or insights.

Nexthink Assist is continually improving. As it evolves, it may occasionally provide information that requires verification. Nexthink recommends confirming your results to ensure accuracy.

Accessing Workspace

Navigate to the main menu and select Workspace.

To start using Workspace:

Refer to Asking questions and exploring Nexthink content to get platform guidance.
Refer to Analyzing your environment and troubleshooting IT incidents to investigate device, user, and application data and troubleshoot issues.
Refer to Creating campaigns with Workspace to draft campaigns using natural language.

Conversational capabilities in Workspace

Workspace features a conversational interface powered by Nexthink Assist. This experience extends beyond traditional search by enabling natural, continuous, and context-aware interactions.

Key capabilities

Conversational requests: Ask questions in natural language and refine your request with follow-up questions.
Context continuity: Workspace keeps track of the ongoing conversation, allowing you to explore related topics without having to start over.
Conversation history: Conversations are automatically saved for 30 days from the last activity. Returning to a conversation resets the 30-day period.
Unlimited conversation length: You can exchange as many messages as needed within a single thread.
Linked data exploration: Responses include embedded links to investigations, documentation, and NQL queries.

Stopping unwanted conversations

If you make a mistake when prompting Workspace, or the answer does not match your needs, stop the current answer instead of waiting for it to finish.

Click Stop on the right-hand side of the text input box while an answer is being generated.

Uploading images for added context

Workspace allows you to attach images when you send a message. This helps you provide Nexthink Assist with additional context without manual typing.

To upload an image:

Open Workspace and start or continue a conversation.
Paste an image directly into the message field, or select a file from your device. The maximum file size is 3 MB. Supported image types include JPEG and PNG.
Add your query and send the message.

Nexthink Assist reads the uploaded content and uses it to guide its responses. You can upload up to 5 images per individual message.

Sharing a conversation helps teams collaborate more effectively. It allows colleagues to review the full context of an investigation, understand how insights were generated, and continue the work independently. Typical situations where sharing is helpful include:

Troubleshooting and escalation across support teams, where providing the full context of the conversation avoids repeated questions and speeds up issue resolution.
Knowledge transfer, by showing how an analyst explored a topic or interpreted results.
Reporting, when Nexthink Assist generates insights, visualizations, or trends that need to be shared with managers or stakeholders.
Avoiding duplicate queries, since colleagues can reuse an existing conversation instead of asking the same question again.

Click Share in the top right of the page. Workspace captures the state of the conversation as of the latest message sent and generates a sharing link. Anyone with access to Workspace can open the link.

When sharing a conversation, be aware that user permissions may differ between the one sharing and the recipient. In these instances, the recipient can access any information within the shared conversation. This applies even if they do not otherwise have the necessary permissions.

Users who share conversations are fully responsible for the content they share.

Opening the link creates a forked copy of the original conversation. This copy is private to the recipient and does not affect the original. Recipients can continue the conversation, ask new questions, and build on the content without changing your version.

A copy of the conversation is only saved for the recipient after they enter a new message.

What recipients can do

Open the shared link if they already have access to Workspace.
Review the conversation up to the point when the link was created.
Ask new questions to extend the investigation in their own private copy.

What recipients cannot do

Edit the original conversation.
See updates added to the original conversation after the link was created.
Access the conversation if they do not have permission to use Workspace.

Link management

Revoke a sharing link at any time by deleting the conversation from your history. Doing so prevents new users from opening the link. Any copies already created remain available to their owners and follow the standard data retention policies for Workspace.

Enabling Experimental mode

Experimental mode provides early access to selected Workspace capabilities before general availability.

Refer to Enabling Experimental mode for more information.