# Using Workspace

Workspace is the unified entry point for managing Digital Employee Experience (DEX) across the Nexthink Infinity platform. Powered by [Nexthink Assist](https://docs.nexthink.com/platform/user-guide/search-and-workspace/..#accessing-search-and-assist), an AI model operated by Nexthink within the Nexthink AWS environment, Workspace helps IT teams detect, diagnose, and resolve DEX issues more quickly.

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Workspace empowers you to:

* Extract and analyze data on device performance, user sessions and applications.
* Perform contextual searches across product documentation.
* Create IT campaigns effortlessly using natural language requests.
* Conduct natural conversations with no message limit to extract the maximum benefit from the Nexthink Assist AI.

{% hint style="warning" %}
The system displays the ✦ sparkles icon to indicate AI-generated content or insights.

**Nexthink Assist** is continually improving. As it evolves, it may occasionally provide information that requires verification. Nexthink recommends confirming your results to ensure accuracy.
{% endhint %}

## Accessing Workspace

Navigate to the main menu and select **Workspace.**

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## Using Workspace

Workspace enables you to look up information, perform requests, and generate charts and graphs with ease. When you request a visualization, the system automatically runs NQL investigations, retrieves the relevant data, and delivers a chart with contextual information and embedded sources.

**Example requests**:

* *Show me devices with DEX scores below 30 in the last day, grouped by department.*
* *Which applications crashed most frequently for the Sales team this week.*
* *How has the logon duration changed across all locations in the last 2 weeks?*
* *Plot the evolution of the DEX score for the past 30 days on a line chart.*
* *Create a pie chart that shows the device distribution per OS platform.*
* *Use a bar chart to display the number of system crashes by device model. Only include the 10 worst models.*

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-0b6fc9f7a9fcae0b7186a62689ba48b065e72cc5%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

Hover over different parts of the chart to view tooltips that display data information.

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**Supported visualizations**

Workspace supports simple chart types, such as:

* Line charts
* Bar charts
* Pie charts
* Column charts

{% hint style="info" %}
Response times in Workspace may vary, and occasionally, some of the generated queries might not display correctly in the [Visual editor](https://docs.nexthink.com/platform/user-guide/investigations/creating-investigations/visual-editor).
{% endhint %}

### Conversational capabilities in Workspace

Workspace features a conversational interface powered by the Nexthink Assist AI. This experience extends beyond traditional search by enabling natural, continuous, and context-aware interactions.

#### Key capabilities

* **Conversational requests:** Ask questions in natural language and refine your request with follow-up questions.
* **Context continuity:** Workspace keeps track of the ongoing conversation, allowing you to explore related topics without having to start over.
* **Conversation history:** Conversations are automatically saved for **30 days** from the last activity. Returning to a conversation resets the 30-day period.
* **Unlimited conversation length:** You can exchange as many messages as needed within a single thread.
* **Linked data exploration:** Responses include embedded links to investigations, documentation, and NQL queries.

### Asking questions and exploring Nexthink content

Workspace can answer a wide range of questions related to Nexthink Infinity, DEX concepts, workflows, and product documentation. It reviews Nexthink documentation and provides recommended steps, linking to relevant pages and training materials.

#### Example question types

* “How do I configure a webhook?”
* “What is the difference between hard and soft navigations?”
* “What is the limit of campaigns I can create in Workplace Experience?”

You can also add context relevant to an intended task:

* "How can Nexthink help me troubleshoot MS Teams call quality issues?"

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#### Uploading images for added context

Workspace allows you to attach images when you send a message. This makes it easier to provide Assist with additional context, helping it deliver more relevant insights without manual typing.

To upload an image:

1. Open Workspace and start or continue a conversation.
2. Paste an image directly into the message field, or select a file from your device.
   * The maximum file size is 3 MB. Supported image types include JPEG and PNG.
3. Add your query and send the message.

Assist reads the uploaded content and uses it to guide its responses. Note that you can only upload up to 5 images per individual message.

### Gathering information and assessing environment status

Workspace can investigate conditions across your environment using natural language, surfacing insights from devices, users, applications, locations, and more.

#### What you can do

* Request status checks.
* Ask for breakdowns or lists of impacted users or devices.
* Look up patterns in performance, connectivity, crashes, or application behavior.
* Drill down using follow-up questions.

For example, if Workspace recommends checking Wi-Fi strength, you might ask, “Does Office A have a Wi-Fi strength issue?” Workspace then performs the assessment and surfaces the relevant investigation data.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-5cc2e7450a601647990b6826ae78a6787c6a08c3%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

You can then request: “Show me the list of affected employees.” Workspace will provide links to Investigations, allowing deeper analysis in the [Visual](https://docs.nexthink.com/platform/user-guide/investigations/creating-investigations/visual-editor) or [NQL editor](https://docs.nexthink.com/platform/user-guide/investigations/creating-investigations/nql-editor).

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-80ea9eacf4e06ade41718c2226a637719869d81f%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

### Creating campaigns with Workspace

Workspace enables you to create campaign content using natural-language instructions.\
You can refine and expand the generated campaign through follow-up prompts.

#### What you can do

* Generate campaign questions and answers.
* Improve the messaging with additional instructions.
* Save the campaign as a draft in the **Campaigns** module.
* Finalize audience and triggers from the module.

After identifying connectivity issues, you can request, for example: “Create a campaign to inform affected employees about Wi-Fi issues.” Workspace generates the campaign content, which you can refine and then save as a draft.

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#### Types of campaigns you can create

* Device usage surveys
* Notifications about service disruptions
* IT satisfaction surveys

{% hint style="info" %}
Refer to the [Launching campaign programs](https://docs.nexthink.com/platform/user-guide/campaigns/managing-campaigns/launching-campaign-programs) documentation for guidelines on planning, gaining approval, testing and launching a campaign within your organization.
{% endhint %}

***

## Enabling Experimental mode

Experimental mode provides early access to selected Workspace capabilities. It allows you to explore new features before general availability and provide feedback that helps improve them. You can enable Experimental mode from the text input box in Workspace.

{% hint style="warning" %}
Features in this mode may evolve over time, including changes to behavior, coverage, or available data sources.
{% endhint %}

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Experimental mode currently allows access to device diagnostics and web search.

### Device diagnostics

By searching for issues with specific devices, Workspace can package existing NQL data into a more optimized, easily digestible format for Assist to interpret. This results in better assessment of single-device issues.

### Web search

Web search extends Workspace by retrieving information from a curated set of external sources. This helps answer questions that require up-to-date vendor guidance, known issues, or industry best practices.

Workspace uses web search when it considers information from external sources to be relevant or complementary.

#### Trusted sources

Nexthink limits web search to a controlled set of trusted, authoritative sources. These sources are selected for their reliability, technical accuracy, and relevance to IT operations.

The following categories are included:

* **Status pages:** Vendor service status and outage information (for example, status.azure.com)
* **Official documentation:** Product documentation from software and platform vendors (for example, docs.citrix.com)
* **Security and update information:** Vulnerability databases and patch advisories (for example, nvd.nist.gov)
* **IT operations and best practices:** Technical guidance and learning platforms (for example, learn.microsoft.com)
* **Device and hardware support:** Vendor support and troubleshooting resources (for example, support.hp.com)
* **Trusted IT news and references:** Established technology publications (for example, zdnet.com)
* **Nexthink ecosystem:** Nexthink documentation and resources (for example, docs.nexthink.com)

This list is representative and not exhaustive.

#### How sources are selected and maintained

Nexthink curates the list of allowed sources based on the following principles:

* **Authority**: Sources must be owned or maintained by recognized vendors or institutions
* **Accuracy**: Content must be technically reliable and regularly updated
* **Relevance**: Sources must provide value for IT operations, troubleshooting, or digital employee experience
* **Safety**: Unverified, user-generated, or low-trust content is excluded

Nexthink reviews and updates the allowed sources regularly to maintain quality and relevance.

#### Data safety and usage

Web search in Workspace is designed to enhance answers with up-to-date information for functional questions related to IT and device health, while maintaining strong privacy protections. It is not intended for general-purpose internet searches.

Workspace transforms a user's question into a search query in order to retrieve relevant information from the web. This process is designed to minimize the use of sensitive, identifying, or customer-specific information. Queries are structured to prioritize general technical context and relevance, such as product names, error symptoms, or service status, rather than details that could identify an individual or a specific customer environment.

#### Enabling web search

To enable web search, refer to [#features](https://docs.nexthink.com/platform/administration/system-configuration/product-configuration#features "mention").

***

## Sharing a workspace

Sharing a workspace helps teams collaborate more effectively. It allows colleagues to review the full context of an investigation, understand how insights were generated, and continue the work independently. Typical situations where sharing is helpful include:

* Troubleshooting and escalation across support teams, where providing the full context of the conversation avoids repeated questions and speeds up issue resolution
* Knowledge transfer, by showing how an analyst explored a topic or interpreted results
* Reporting, when Assist generates insights, visualizations, or trends that need to be shared with managers or stakeholders
* Avoiding duplicate queries, since colleagues can reuse an existing conversation instead of asking the same question again.

### How to share a workspace

To share a workspace, click the **Share** button in the top right of the page. Workspace captures the state of the conversation as of the latest message sent and generates a sharing link. Anyone with access to Workspace can open the link.

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{% hint style="warning" %}
When sharing a workspace, be aware that user permissions may differ between the one sharing and the recipient. In these specific instances, the recipient can access any information within the shared workspace conversation, even if they do not have the necessary permissions to access this information otherwise.

Users who share workspaces are fully responsible for the content they share.
{% endhint %}

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Opening the link creates a forked copy of the original workspace. This copy is private to the recipient and does not affect the original. Recipients can continue the conversation, ask new questions, and build on the content without changing your version.

A copy of the workspace is only saved for the recipient after they enter a new message.

### What recipients can do

* Open the shared link if they already have access to Nexthink Assist
* Review the conversation up to the point when the link was created
* Ask new questions to extend the investigation in their own private copy

### What recipients cannot do

* Edit the original workspace
* See updates added to the original conversation after the link was created
* Access the workspace if they do not have permission to use Nexthink Assist

### Link management

You can revoke a sharing link at any time by deleting the conversation from your history. Doing so prevents new users from opening the link. Any copies already created remain available to their owners and follow the standard data retention policies for workspaces.

***

RELATED TOPICS

* [Search and Workspace](https://docs.nexthink.com/platform/user-guide/search-and-workspace)
* [Writing effective prompts for Search and Workspace](https://docs.nexthink.com/platform/user-guide/search-and-workspace/writing-effective-prompts-for-search-and-workspace)