What's new 2026.1
This page lists key features and improvements released in version 2026.1 of the Nexthink Infinity Standard edition - January 19, 2025.
Feature availability may differ between Nexthink Infinity and Nexthink Infinity for Government. For a complete overview, please refer to the Infinity for Government Feature Exclusion List and detailed release notes on the Extended Documentation website.
AI Tools: AI-engagement benchmarking
Easily compare your AI-engagement KPIs and metrics against industry benchmarks using AI tools dashboards. The improved UI makes it easier to find and use built-in benchmarks, enabling you to transform real AI usage data into clear, industry-wide patterns. Refer to the Monitoring AI tools documentation for more information.
Industry benchmarking is now also available for perceived weekly time saved in the Employee Experience with AI Tools section.
Adopt: AI-powered guide refinement suggestions
Optimize walkthroughs with AI-generated suggestions in the Adopt Editor using the Nexthink Extension. Adopt now analyzes in-app guides and suggests grouping repetitive steps that interact with the same component, helping reduce noise and simplify guides with a single click. In addition, Step generalization suggests selecting a different, more general parent element when the current page element is too specific—for example, when a step highlights a specific date in a calendar instead of the entire calendar. Refer to the Developing Walkthrough guides documentation for more information.
Depending on your current licensing model, this capability may require an additional license. Please contact your Nexthink representative for more information.
Adopt: New look and feel for Context Help and guide themes
Access Adopt guides through an updated Context Help panel with a refreshed look and feel. New theme and color customization options are now available, enabling you to better align guide content with your organization’s style. Existing guides created with previous themes are not updated automatically. To enable the new Adopt look and feel, contact your Nexthink representative or Nexthink Support. Refer to Getting started with Adopt documentation for more information.
Depending on your current licensing model, this capability may require an additional license. Please contact your Nexthink representative for more information.
Applications: Search bar on Key Pages widget
Find specific key pages faster when monitoring web application performance with a new search bar in the Key Pages & URL widget. Search by key page name or URL, with consistent behavior across tabs and full URL visibility on hover. This helps distinguish similar URLs and accelerates troubleshooting when working with large datasets. Refer to the Page loads documentation for more information.
Audit events: More detailed events for user and role changes
Strengthen security and compliance with enhanced audit events. You can now view detailed records of permissions granted or revoked when editing roles, as well as roles granted or revoked when editing users, providing clearer oversight of access and configuration changes. Refer to the Audit trail codes Infinity documentation for more information.
Digital Experience: Improved DEX Scoring
You can now assess digital employee experience more precisely with DEX score metrics separated by device type. This update distinguishes between physical and virtual (VDI) devices, removing irrelevant metrics and reducing false positives in VDI environments. A new set of metrics from VDI experience is now available in the DEX score configuration. You can opt in to this improvement, while it is enabled by default for new tenants. Refer to the Digital Experience Score Management documentation for more information.
Depending on your current licensing model, this capability may require an additional license. Please contact your Nexthink representative for more information.
💡 Thanks for expressing your interest in this feature on our ideas portal!
Inbound connectors: Test panel for real-time validation
Configure inbound connectors with a new test panel. You can now run supported connectors on demand, view API responses, check for authentication or API errors, and test mappings, including JSONata expressions—using real output. This update shortens feedback loops, reduces trial and error, and helps you validate configurations with confidence during setup. Refer to the Salesforce connector documentation for more information.
The test panel is available for the following connectors: AWS Workspaces, AWS AppStream, Citrix DaaS, Intune: Mobile devices, Salesforce: User attributes, Success Factors: User attributes, Workday: User attributes.
Workflows: Update manual custom fields
Automate more use cases with the ability to update custom fields during workflow execution. Workflows can now dynamically modify manual custom fields, increasing flexibility and precision in automation. Refer to the Update custom fields thinklet documentation for more information.
Depending on your current licensing model, this capability may require an additional license. Please contact your Nexthink representative for more information.
💡 Thanks for expressing your interest in this feature on our ideas portal!
Workspace: Sharing conversations
Share insights more easily with a simple, in-product method to copy and share Workspace conversations with other Infinity users. This makes it easier to collaborate on findings surfaced by the system and quickly spread valuable insights across teams. Refer to the Using Workspace documentation for more information.
VDI Tools: Omnissa Horizon support
Monitor the health of on-premises Omnissa Horizon remote sessions with detailed, session-level performance events. You can now track changes more precisely, correlate connection and execution data with individual sessions, and identify issues faster using clear health indicators. Refer to the Omnissa Horizon connector documentation for more information.
Depending on your current licensing model, this capability may require an additional license. Please contact your Nexthink representative for more information.
New in the Library
Visit the in-product Nexthink Library for the following new content:
macOS and Windows experience comparison pack: A new library pack includes a dashboard that visualizes and compares macOS and Windows device experiences side by side, enabling benchmarking of performance, application usage, and battery health by persona to support data-driven device strategy decisions.
New Remote Work Experience pack: A library dashboard designed for employees working from home. It provides visibility and early warnings to keep video calls, web applications, and devices running smoothly for remote users. The dashboard provides IT teams with clear insight into remote work issues before they escalate, helping to reduce support tickets through proactive troubleshooting.
Horizon virtual machines: Centralized visibility into Omnissa Horizon virtual desktop health and availability, enabling faster detection of connection or registration issues, clearer capacity insights across pool types, and more reliable service delivery. Depending on your current licensing model, this capability may require an additional license. Please contact your Nexthink representative for more information.
Refer to the Nexthink Library documentation for more information.
Learn: Mobile device troubleshooting training
Troubleshoot mobile devices more effectively with a new How to troubleshoot mobile device issues training available on Nexthink Learn. This course helps Infinity users working with the Mobile Android Agent build practical troubleshooting skills through clear guidance and sample data visualizations, reducing reliance on trial and error.
The training is available to all Nexthink users interested in mobile device troubleshooting and complements the the How to connect mobile devices to Nexthink course released for Nexthink admins.
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