> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/platform/ja/user-guide/spark/spark-nql-capabilities.md).

# Spark NQL の機能

[Investigations](/platform/ja/user-guide/investigations/creating-investigations/nql-editor.md) モジュールで Nexthink Query Language (NQL) を使用して、Spark の会話データにアクセスします。

システムは各会話を `agent.conversations` NQL テーブルに保存します。 利用可能なフィールドの詳細については、[NQL データモデル > Namespace agent](/platform/ja/understanding-key-data-platform-concepts/nql-data-model.md#agent) を参照してください。

以下は一般的な NQL クエリの例です。

<details>

<summary>主要な Spark KPI</summary>

過去 30 日間の主要な Spark KPI（アクティブユーザー数、会話の総数、現在アクティブな会話数など）を取得します。

{% code overflow="wrap" lineNumbers="true" %}

```
agent.conversations during past 30d
| summarize active_users = user.count(), total_conversations = conversation_id.count(), active_conversations = conversation_id.countif((state == in_progress or state == null))
```

{% endcode %}

</details>

<details>

<summary>デバイスごとの会話数と会話時間</summary>

デバイスごとの会話数と平均会話時間を取得します。

```
devices during past 30d
| include agent.conversations during past 30d
| where agent.conversations.outcome in [resolved, escalated]
| compute number_of_conversations_ = conversations.number_of_conversations.sum(), average_resolution_time = agent.conversations.conversation_duration.avg()
| where number_of_conversations_ != 0
| where average_resolution_time != 0
| list device.name, device.entity, device.hardware.model, device.hardware.type, device.operating_system.name, number_of_conversations_, average_resolution_time
| sort number_of_conversations_ desc
```

</details>

<details>

<summary>解決理由別の解決済み会話数</summary>

過去 7 日間の解決理由別の解決済み会話数を取得します。

{% code overflow="wrap" lineNumbers="true" %}

```
agent.conversations during past 7d
| where outcome == resolved
| summarize number_of_conversations_by_reason = count() by reason
```

{% endcode %}

</details>

関連トピック

* [Spark のモニタリング](/platform/ja/user-guide/spark/monitoring-spark.md)
* [NQLデータモデル](/platform/ja/understanding-key-data-platform-concepts/nql-data-model.md#agent)


---

# Agent Instructions
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```
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