What's new 2026.3

This page lists key features and improvements released in version 2026.3 of the Nexthink Infinity Standard edition - March 30, 2026

Feature availability may differ between Nexthink Infinity and Nexthink Infinity for Government. For a complete overview, please refer to the Infinity for Government Feature Exclusion List and detailed release notes on the Extended Documentation website.

Nexthink Spark: ✦ Learning and conversation tracking enhancements

Expand Spark ability to resolve employee IT issues with improved learning and conversation tracking.

• Redirection API: Maintain a single employee entry point while seamlessly handing off conversations to Spark with full context, reducing self-service friction and accelerating issue resolution. Refer to the Understanding employee experience with Spark documentation for more information.

• Continuous learning from escalated tickets: Spark now learns from escalated incidents later resolved by support teams. By extracting structured knowledge from resolution notes, Spark improves troubleshooting accuracy and reduces repeated escalations over time. Refer to the Understanding employee experience with Spark documentation for more information.

• Enhanced conversation outcome tracking: Tightened rules for conversation outcomes, with added reasoning for auditability, provide more reliable identification of resolved IT conversations and support consistent usage tracking aligned with Spark licensing. Refer to the Monitoring Spark documentation for more information.

Together, these updates help Spark improve resolution quality over time and scale AI-powered support. Explore the Spark documentation on docs.nexthink.com and deepen your knowledge with the training How to get started with Spark and How to track Spark performance, adoption and impact available on Nexthink Learn.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

This functionality will be made available following the completion of the 2026.3 rollout in all regions.

VDI Tools: VMware vSphere hypervisor performance visibility

Gain end-to-end visibility into your virtualized environment by correlating VMware vSphere hypervisor performance with virtual machines and user sessions. This integration helps you identify overloaded hosts before they impact users and resolve performance issues faster with clearer infrastructure-to-user correlation. Refer to the Using Session view documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

Workspace: Expanded insights with new data sources

Access richer, more relevant insights in Workspace with additional data sources, including device-level packaged insights that enable faster assessment of individual devices. With on-demand access to up-to-date internet information, you can better understand situations and make more informed decisions about Digital Experience. Refer to the Using Workspace documentation for more information.

🔎 This feature is in beta and may change before its final release.

This functionality will be made available following the completion of the 2026.3 rollout in all regions.

Audit logs in webhooks

Receive audit log events directly through webhooks for real-time visibility into platform activity. This enables immediate notification of important or suspicious actions, helping you respond faster and strengthen security monitoring. Refer to the Audit trail codes Infinity documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Campaigns: Manual campaign creation for users with a limited view domain

Manage and Edit permission for manually triggered campaigns can now be granted to roles with a limited view domain, enabling greater autonomy for teams with restricted visibility. By limiting permissions to manual campaigns, targeting remains within the assigned scope. Refer to the View domain documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Collector: NPU performance visibility at device level

Access NPU performance data from compatible Windows devices with Collector version 26.2 and above, now providing device-level inventory information and performance metrics. Available in investigations and Device View, this extends existing CPU and GPU visibility to include NPU usage metrics. This enhancement supports key use cases, including identifying AI-ready devices, validating AI hardware investments, and analyzing the performance impact of AI-related workloads. Refer to the Timeline documentation for more information.

💡 Thanks for expressing your interest in this feature and this related enhancement on our ideas portal!

Live Dashboards: Smart scaling for line charts

Interpret time-series data more clearly with smarter y-axis scaling. Values now round to clean, human-readable numbers, making trends easier to read, reducing confusion around thresholds, and aligning charts with common analytics visualization standards. Refer to the Line chart documentation for more information.

Mobile app enhancements

Experience a more transparent design with real-time device insights, including device storage and battery consumption. This provides clear, on-device visibility into device health and helps you better understand how the app operates in the background. Refer to the Using Nexthink Mobile documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

New in the Library

Visit the in-product Nexthink Library for the following new content:

• Application vulnerability: Identify vulnerable binaries and versions across endpoints using inputs from external tools such as Tenable. This pack automates remediation through workflows that upgrade binaries to secure versions or recommend safer alternatives, helping reduce exposure windows, strengthen endpoint compliance, and standardize vulnerability management. Refer to the Application vulnerability management documentation for more information.

• Browser behavior awareness: Use targeted campaigns to deliver context-specific guidance to employees and track engagement to measure awareness. This pack helps reinforce safe browsing practices and reduce incident frequency through timely user education. Refer to the Workflow: Browser behavior awareness documentation for more information.

• WiFi benchmark and comparison: Monitor and benchmark Wi-Fi performance through a dedicated dashboard that provides visibility into key metrics, including signal strength, transmit and receive rates, and network characteristics. Analyze performance across locations, technologies, and time to identify underperforming areas, support Wi-Fi modernization initiatives, and track adoption of new network standards to demonstrate improvements in end-user experience. Refer to the Wi-Fi benchmark and comparison documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

New Library content will be made available following the 2026.3 rollout in all regions.