Workflow: Browser behavior awareness

A Nexthink automation pack that detects recent browser updates and delivers just-in-time guidance on Local Network Access prompts, reducing IT tickets, improving user confidence, and strengthening security outcomes.

Problem

Recent browser updates have introduced a new type of permission prompt (e.g., "Local network access required") that confuses users. Users often create unnecessary IT tickets for guidance, which slows down response times.

Solution

This content pack helps IT teams reduce browser-related support demand by proactively guiding employees through new browser security prompts introduced by recent updates. It uses Nexthink Workflows to detect devices that have recently updated their browser and automatically triggers a short educational campaign at the right time - when users are most likely to encounter unfamiliar prompts.

The campaign focuses specifically on the Local Network Access prompt, explaining in plain language what it means and how to respond safely (allow only for trusted business sites; block if unsure). A dedicated dashboard provides visibility into browser version distribution and recent update activity, and tracks campaign delivery and user responses to measure adoption and effectiveness.

Benefits and outcome

By implementing the Browser behavior awareness library pack, you:

• Reduce IT tickets through proactive guidance

• Improve update adoption with timely education

• Strengthen security with safer user decisions

• Reduce risk from untrusted access approvals

• Ensure consistent security messaging

• Gain visibility into browser updates and versions

• Measure impact with campaign engagement

• Scale easily with automated Workflows

Getting started with "Browser behavior awareness"

Configure and start using your pack by following these links:

• Usage guide: Browser behavior awareness for standard users.

• Configuration guide: Browser behavior awareness only accessible to users with an administrator role.