Monitoring Spark
This Technical Preview is made available to customers free of charge for their evaluation and feedback; in general availability the functionalities of the preview may be subject to additional cost and/or licensing. As such, the Technical Preview, the documentation, and any updates are provided for limited evaluation only and on an ‘as-is’ and ‘as-available’ basis without warranty of any kind.
The Spark dashboards in Nexthink Infinity provide full visibility into how Spark is used, how conversations progress, and how issues are resolved or escalated across your organization.
By combining live usage metrics, outcome tracking and message-level insights, these dashboards help support teams, administrators and supervisors continuously monitor how Spark performs, and drive improvement. Quickly assess adoption, measure self-resolution success, and identify where further actions or escalations occurred.
The Spark overview and All conversations dashboards support a closed-loop optimization process, enabling data-driven decisions to improve the employee experience and scale Spark confidently.
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