# Tracking Amplify usage

Understanding how support agents use Amplify is key to maximizing its value. Nexthink provides **usage** data across products, including Amplify-specific tasks, through the `usage.account_actions` NQL table—allowing you to build dashboards, run reports, and identify gaps in adoption.

Examples of Amplify-specific telemetry available in `usage.account_actions` NQL fields:

* Checklist usage, measured in events per checklist.
* Remote action and workflow usage, measured in events per remote action and workflow.
* Timestamped instances of which feature and which action were used, broken down by user.

{% hint style="info" %}
For overall Nexthink usage analysis, refer to [Data we collect and store](/platform/understanding-key-data-platform-concepts/data-we-collect-and-store.md#nexthink-usage-data).
{% endhint %}

## Enabling Amplify usage data collection

To start tracking Amplify usage data, you must first enable the relevant settings.

From the sidebar on the Nexthink platform:

1. Navigate to **Administration > Amplify**.
2. Under **Product usage**, check the **Enable usage data collection** box.
3. **Save** your settings.

{% hint style="warning" %}
After **enabling usage data collection** for Amplify, the ability to query Nexthink usage telemetry is only available to user roles with **Data model visibility** into **Nexthink Usage**.

Refer to the [Roles](/platform/user-guide/administration/account-management/roles.md#data-model-visibility) documentation.
{% endhint %}

<figure><img src="/files/8bwV34BnKDK34KcCBIq3" alt=""><figcaption></figcaption></figure>

## Accessing Amplify usage data

You can access `usage.account_actions` NQL data through **Investigations,** or by aggregating it into a dashboard visualization.

Find below example queries for amplify-specific telemetry use cases. For overall Nexthink usage analysis, refer to [Data we collect and store](/platform/understanding-key-data-platform-concepts/data-we-collect-and-store.md#nexthink-usage-data).

<details>

<summary>Checklist usage in events per checklist</summary>

```
usage.account_actions during past 90d
| where feature == "checklists" and action in ['open_tab', 'open_checklist']
| summarize events = count() by action_target
| sort events desc
```

</details>

<details>

<summary>Remote action and workflow usage in events per remote action and workflow</summary>

```
usage.account_actions during past 90d
| where action in ['trigger_remote_action', 'trigger_workflow']
| summarize triggered_from_actions = countif( feature == 'actions' ), triggered_from_checklists = countif( feature == 'checklists' ) by action, action_target
| sort triggered_from_actions desc
```

</details>

<details>

<summary>Usage of the packages tab use for L1 and L2 roles</summary>

```
usage.account_actions during past 90d
| where feature == 'packages'
| summarize l1_active_users = countif( platform.account.roles contains "L1 Agents" ), l2_active_users = countif( platform.account.roles contains "L2 Agents" )
```

</details>

### List of actions to track Amplify usage in NQL

The system monitors Amplify usage by tracking these related actions performed by users.

<table><thead><tr><th width="154.5859375">Feature</th><th width="230.171875">Action</th><th width="137.625">Action target</th><th>Description</th></tr></thead><tbody><tr><td>search</td><td>search</td><td>-</td><td>A search was triggered in Amplify</td></tr><tr><td>search</td><td>open_device_view</td><td>-</td><td>Device view is opened from Amplify</td></tr><tr><td>properties</td><td>view_user</td><td>-</td><td>Properties of a user are opened after a search</td></tr><tr><td>properties</td><td>copy_user_properties</td><td>-</td><td>Properties of the user were copied</td></tr><tr><td>properties</td><td>open_device_of_user</td><td>-</td><td>Open the device from the user properties</td></tr><tr><td>properties</td><td>view_device</td><td>-</td><td>Properties of a device are opened after a search</td></tr><tr><td>properties</td><td>copy_device_properties</td><td>-</td><td>Properties of the device were copied</td></tr><tr><td>properties</td><td>open_user_of_device</td><td>-</td><td>Open the user from the device properties</td></tr><tr><td>checklists</td><td>open_tab</td><td>Checklist name</td><td>Go to the checklist tab</td></tr><tr><td>checklist</td><td>copy_properties</td><td>Checklist name</td><td>Copy properties from a checklist</td></tr><tr><td>checklists</td><td>open_checklist</td><td>Checklist name</td><td>Switch to a checklist from the checklist tab</td></tr><tr><td>checklists</td><td>trigger_remote_action</td><td>Remote action name</td><td>Trigger a remote action from the checklists tab</td></tr><tr><td>checklists</td><td>trigger_workflow</td><td>Workflow name</td><td>Trigger a workflow from the checklists tab</td></tr><tr><td>checklists</td><td>copy_remote_action_results</td><td>Remote action name</td><td>Copy remote action results from the checklists tab</td></tr><tr><td>checklists</td><td>copy_workflow_results</td><td>Workflow name</td><td>Copy workflow results from the checklists tab</td></tr><tr><td>actions</td><td>open_tab</td><td>-</td><td>Open the actions tab</td></tr><tr><td>actions</td><td>trigger_remote_action</td><td>Remote action name</td><td>Trigger a remote action from the actions tab</td></tr><tr><td>actions</td><td>trigger_workflow</td><td>Workflow name</td><td>Trigger a workflow from the actions tab</td></tr><tr><td>actions</td><td>copy_remote_actions_results</td><td>Remote action name</td><td>Copy remote action results from the actions tab</td></tr><tr><td>actions</td><td>copy_workflow_results</td><td>Workflow name</td><td>Copy workflow results from the actions tab</td></tr><tr><td>packages</td><td>open_tab</td><td>-</td><td>Open the packages tab</td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.nexthink.com/platform/user-guide/amplify/tracking-amplify-usage.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.