Tracking Amplify usage

Understanding how support agents use Amplify is key to maximizing its value. Nexthink provides usage data across products, including Amplify-specific tasks, through the usage.account_actions NQL table—allowing you to build dashboards, run reports, and identify gaps in adoption.

Examples of Amplify-specific telemetry available in usage.account_actions NQL fields:

• Checklist usage, measured in events per checklist.

• Remote action and workflow usage, measured in events per remote action and workflow.

• Timestamped instances of which feature and which action were used, broken down by user.

For overall Nexthink usage analysis, refer to Nexthink usage data.

Enabling Amplify usage data collection

To start tracking Amplify usage data, you must first enable the relevant settings.

From the sidebar on the Nexthink platform:

1. Navigate to Administration > Amplify.

2. Under Product usage, check the Enable usage data collection box.

3. Save your settings.

After enabling usage data collection for Amplify, the ability to query Nexthink usage telemetry is only available to user roles with Data model visibility into Nexthink Usage.

Refer to the Data Model Visibility documentation.

Accessing Amplify usage data

You can access usage.account_actions NQL data through Investigations, or by aggregating it into a dashboard visualization.

Find below example queries for amplify-specific telemetry use cases. For overall Nexthink usage analysis, refer to Nexthink usage data.

Checklist usage in events per checklist

usage.account_actions during past 90d
| where feature == "checklists" and action in ['open_tab', 'open_checklist']
| summarize events = count() by action_target
| sort events desc

Remote action and workflow usage in events per remote action and workflow

usage.account_actions during past 90d
| where action in ['trigger_remote_action', 'trigger_workflow']
| summarize triggered_from_actions = countif( feature == 'actions' ), triggered_from_checklists = countif( feature == 'checklists' ) by action, action_target
| sort triggered_from_actions desc

Usage of the packages tab use for L1 and L2 roles

usage.account_actions during past 90d
| where feature == 'packages'
| summarize l1_active_users = countif( platform.account.roles contains "L1 Agents" ), l2_active_users = countif( platform.account.roles contains "L2 Agents" )

List of actions to track Amplify usage in NQL

The system monitors Amplify usage by tracking these related actions performed by users.

Feature	Action	Action target	Description
search	search	-	A search was triggered in Amplify
search	open_device_view	-	Device view is opened from Amplify
properties	view_user	-	Properties of a user are opened after a search
properties	copy_user_properties	-	Properties of the user were copied
properties	open_device_of_user	-	Open the device from the user properties
properties	view_device	-	Properties of a device are opened after a search
properties	copy_device_properties	-	Properties of the device were copied
properties	open_user_of_device	-	Open the user from the device properties
checklists	open_tab	Checklist name	Go to the checklist tab
checklist	copy_properties	Checklist name	Copy properties from a checklist
checklists	open_checklist	Checklist name	Switch to a checklist from the checklist tab
checklists	trigger_remote_action	Remote action name	Trigger a remote action from the checklists tab
checklists	trigger_workflow	Workflow name	Trigger a workflow from the checklists tab
checklists	copy_remote_action_results	Remote action name	Copy remote action results from the checklists tab
checklists	copy_workflow_results	Workflow name	Copy workflow results from the checklists tab
actions	open_tab	-	Open the actions tab
actions	trigger_remote_action	Remote action name	Trigger a remote action from the actions tab
actions	trigger_workflow	Workflow name	Trigger a workflow from the actions tab
actions	copy_remote_actions_results	Remote action name	Copy remote action results from the actions tab
actions	copy_workflow_results	Workflow name	Copy workflow results from the actions tab
packages	open_tab	-	Open the packages tab