# Amplify usage insights Amplify is a powerful Nexthink tool that equips IT support staff with real-time device data, contextual insights, and guided workflows to resolve issues faster and more efficiently. ## Problem IT teams have no visibility into how support staff are using Amplify features. This lack of insight prevents them from identifying adoption gaps and optimizing support processes. As a result, issue resolution is slower and opportunities for improvement are missed. ## Solution By deploying the **Amplify usage insights** library dashboard, you gain clear visibility into which Amplify features are used in the field. The dashboard captures specific user actions such as opening a checklist, accessing device view, or triggering an action. This helps you assess feature adoption and identify where improvements are needed. ## Benefits and outcome By implementing the "Amplify usage insights" library pack, you: * Gain transparency into which **Amplify** features are used by support teams * Identify adoption gaps to better target enablement initiatives * Optimize support processes by understanding which features lead to faster resolution * Prioritize training based on underused or high-impact features ## Getting started with the "Amplify usage insights" library pack Configure and start using your packs by following these links: * [Usage guide: Amplify usage insights](/platform/user-guide/amplify/amplify-usage-insights/usage-guide-amplify-usage-insights.md) * [Configuration guide: Amplify usage insights](/platform/user-guide/amplify/amplify-usage-insights/configuration-guide-amplify-usage-insights.md) only accessible to users with an [administrator](/platform/user-guide/administration/account-management/roles.md#roles-administration) role --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.nexthink.com/platform/user-guide/amplify/amplify-usage-insights.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.