# Amplify usage insights

Amplify is a powerful Nexthink tool that equips IT support staff with real-time device data, contextual insights, and guided workflows to resolve issues faster and more efficiently.

## Problem

IT teams have no visibility into how support staff are using Amplify features. This lack of insight prevents them from identifying adoption gaps and optimizing support processes. As a result, issue resolution is slower and opportunities for improvement are missed.

## Solution

By deploying the **Amplify usage insights** library dashboard, you gain clear visibility into which Amplify features are used in the field. The dashboard captures specific user actions such as opening a checklist, accessing device view, or triggering an action. This helps you assess feature adoption and identify where improvements are needed.

## Benefits and outcome

By implementing the "Amplify usage insights" library pack, you:

* Gain transparency into which **Amplify** features are used by support teams
* Identify adoption gaps to better target enablement initiatives
* Optimize support processes by understanding which features lead to faster resolution
* Prioritize training based on underused or high-impact features

## Getting started with the "Amplify usage insights" library pack

Configure and start using your packs by following these links:

* [Usage guide: Amplify usage insights](https://docs.nexthink.com/platform/user-guide/amplify/amplify-usage-insights/usage-guide-amplify-usage-insights)
* [Configuration guide: Amplify usage insights](https://docs.nexthink.com/platform/user-guide/amplify/amplify-usage-insights/configuration-guide-amplify-usage-insights) only accessible to users with an [administrator](https://docs.nexthink.com/platform/administration/account-management/roles#roles-administration) role