Writing effective prompts for Search and Workspace

Use well-structured prompts to help the system understand your objective and return accurate, actionable results. This page summarizes the key elements to include when writing prompts and provides examples of what Workspace can help you with.

Include the right context

When writing prompts, provide enough detail to help the AI understand what you want to investigate or achieve.

Provide context

Describe the scenario you are working on. Mention the issue, metric, or area of interest.

Mention specific applications, users, or devices

Include names when they matter. Refer to applications like Outlook, Teams, or Salesforce. Call out user groups such as Sales or HR. Specify devices or device attributes when relevant.

Add filters and conditions

Define time ranges, thresholds, locations, or departments. Clear conditions make the output more targeted.

Explain the business need

State why you are asking the question. This helps the system tailor the analysis or recommendation. Examples could be improving stability, preparing a report, or identifying optimization opportunities.

Examples of well-structured prompts

Show me devices with DEX scores below 30 in the last day, grouped by department.
Which applications crashed most frequently for the Sales team this week.
How has the logon duration changed across all locations in the last 2 weeks?

What you can ask

Workspace supports a broad range of digital employee experience, analytics, and IT operations scenarios. Use the examples below as guidance when crafting your own prompts.

Data analysis and reporting

Workspace can analyze datasets, identify trends, and provide summaries.

Retrieve the list of Outlook installations across all devices, compare the versions, and report the number of users on the latest release. Plot the distribution of versions and highlight outdated builds with recommended next steps.
Analyze the device inventory to count how many devices have Microsoft Teams installed. Highlight version inconsistencies or missing installations and suggest actions to standardize or upgrade Teams usage.
Review application crash data and identify applications with recurring stability issues. Provide crash frequency trends, affected user groups, and recommendations to reduce instability.
Identify devices missing antivirus protection or using outdated definitions. Provide affected users, counts, and suggested actions to enforce compliance.
Calculate and summarize the average device performance score across the organization. Highlight outliers and show trends by region or department.

IT operations and troubleshooting

Workspace can help identify operational issues and provide guidance on remediation.

What is the status (configuration, device performance, network connectivity, application crashes, web application performance and reliability, certificates) of the device KAN-BOSTON-77FL61 over the last 24 hours? The result should be color-coded good/average/poor for each item.
Identify devices that have not been rebooted recently or show degraded performance that could be resolved by a reboot. Provide a list and recommend automation options.
Find devices that experienced repeated Blue Screen errors. Provide frequency, probable causes, and recommended actions to stabilize the devices.
Retrieve devices experiencing recurring slow logon issues. Identify patterns and root causes and recommend targeted remedial actions.
List devices that have not rebooted for more than seven days. Highlight potential performance impacts and suggest actions or automation to address them.
Identify devices with unusually long boot times today. Provide average durations, compare against baselines, and recommend steps to improve performance.

Strategic planning and optimization

Workspace can help identify opportunities to optimize IT operations and reduce costs.

Identify common issues based on current device health and environment trends. Recommend the most impactful automations to address them and explain expected results.
Provide recommendations for fleet management and software license optimization. Suggest actions that reduce costs alongside a clear plan.
Retrieve devices that have not been active or connected recently. Provide inactivity duration, ownership details, and recommendations for decommissioning or reallocation.

Platform guidance and best practices

Workspace can explain Nexthink features and help you apply platform capabilities effectively.

Provide a clear explanation of Remote Actions, their use cases, and examples of how IT teams use them to resolve or prevent issues.
Explain how Nexthink monitors and analyzes adoption of business applications. Identify who is actively using new tools, who is not, and determine the reasons why. Recommend metrics, dashboards, and Engage campaigns to increase adoption.
Describe how to use Nexthink automations to perform disk cleanups at scale. Include recommended automations, scheduling guidance, and verification steps.
Explain how Nexthink can help investigate and resolve Microsoft Teams quality issues. Provide methods to analyze call and meeting performance, identify patterns such as high latency or packet loss, and correlate findings with user experience data. Recommend concrete remediation actions.
Explain how Nexthink supports faster IT incident resolution. Show how to identify affected users, root causes, and business impact, and how to use Remote Actions and insights to accelerate remediation.

What the Nexthink Assist AI cannot do

Nexthink Assist cannot:

Execute actions that modify system configurations or data
Access external systems or data sources outside Nexthink
Make changes to user permissions or system settings