Using the Monitoring mobile devices dashboard

The Mobile device monitoring dashboard allows you to track multiple aspects of mobile devices enrolled in Mobile Experience. It provides a centralized view of device inventory, battery status, hardware health, and network quality to support proactive IT and digital workplace operations.

Before you begin

Make sure you've installed the Mobile device monitoring live dashboard in your Nexthink instance. See the Nexthink Library documentation to learn how to install dashboards.

Accessing the dashboard

To open the dashboard, selec Live Dashboards > Mobile device monitoring in the main menu.

Filtering dashboard data

Use filters to narrow the data displayed in the dashboard. You can filter by:

Device model
Manufacturer
Nexthink app version
Device name

You can also apply a time range filter in the upper-right corner to view data over a specific period.

When selecting a time range longer than 7 days, additional breakdowns by week and day become available.

Overview tab

This tab helps you understand their mobile device landscape in one place by showing what’s in use, which devices are outdated, and where attention is needed.

Overview

Key visualizations:

Mobile devices: Total number of enrolled mobile devices in your Nexthink tenant.
By manufacturer: Device counts grouped by manufacturer, giving you a vendor-level view.
By device model: Breakdown by specific hardware models. This is filtered to exclude unknown or incomplete model names and sorted by count.
By operating system: Distribution by OS platform (such as iOS and Android), useful for cross-platform comparisons.
By Nexthink app version: Distribution of Nexthink Mobile versions in use.

These metrics provide a high-level understanding of the mobile environment, helping you identify adoption patterns and compatibility considerations.

Drill down

Select the action menu on Mobile devices to drill down into the list of enrolled devices.

Inventory

The detailed inventory view table shows important characteristics of each enrolled mobile device, such as device name, manufacturer, OS, and remaining battery capacity. Use this table to correlate hardware and software configuration with user experience patterns.

Battery health tab

This tab gives you visibility into how well mobile batteries are performing, helping IT detect high drain, track device risk, and act before issues impact end-users.

Key visualizations:

High discharge rate: Devices losing charge faster than 15% per hour. This could be due to heavy app usage or aging batteries.
High cycle count: Devices charged more than 450 times. High cycle count correlates with declining battery endurance.
High or low temperature: Devices operating above 40 °C or at or below 10 °C, which may lead to performance issues or premature failure.
Shutdown risk: Devices with low battery level and high discharge rate, indicating likelihood of unplanned shutdowns.
Failing batteries: Devices reporting a non-"Good" battery health status.
Discharge rate by manufacturer: Helps identify vendors associated with faster-than-expected battery drain.
Daily average charge and discharge rate: Detect abnormal trends that could indicate battery degradation or misuse.
Daily average battery level: Spot unusual usage or charging patterns.
Battery temperature analysis: Breakdown of devices with high/low battery temperatures, segmented by model and OS version.
Battery details per device: See in-depth battery metrics such as:
- Battery health status
- Cycle count
- Charge level
- Discharge rate
- Battery voltage
- Highest and lowest recorded temperatures
- Remaining capacity
- Battery type

Drill down

Use the action menu to drill down and view devices with high discharge rate during last hour.

Device health tab

This tab helps you track memory and storage issues that can slow down performance or cause application instability.

Key visualizations:

Low memory alerts: Number of devices with under 1 GB of free memory. These devices are more prone to app crashes or unresponsiveness.
Memory trend chart: See how memory availability changes over time to spot emerging capacity issues.
Low storage alerts: Identify devices with less than 1 GB of available storage. Limited storage may block updates or affect user productivity.
Storage trend chart: Analyze storage usage trends and correlate with device models or user groups.

Drill downs

From the action menu, drill down to investigate:

Devices with low memory
Devices with low storage

Network health tab

This tab helps assess mobile connectivity, enabling you to understand issues related to mobile device connectivity, whether they are related to Wi-Fi or Cellular connectivity issues.

Total network traffic

Network traffic, measured in bytes, includes two types of data:

Incoming traffic: The data received via Cellular and Wi-Fi.
Outgoing traffic: The data sent over cellular and Wi-Fi networks.

Total traffic trend chart

Analyze mobile device connectivity events to assess overall traffic for WiFi and Cellular networks over a specified period. This analysis helps determine whether the usage patterns are typical or suggest possible issues.

Mobile connectivity

Average Wi-fi signal strength: measured in dBm, and is a negative number. The higher (closer to 0), the better. A signal strength above -60 dBm is considered good.
Average cellular signal strength: measured in dBm, and is a negative number. The higher (closer to 0), the better. A signal strength above -70 dBm is considered good.

Wi-Fi health

The Wi-Fi health section highlights the number of devices with an acceptable Wi-Fi signal strength and those with a poor Wi-Fi signal strength. The trend chart shows the average daily Wi-Fi signal strength over 30 days.

Users impacted by poor Wi-Fi signal strength: Highlighting users who are impacted by a signal strength below -60 dBm.

Cellular health

The Cellular Health section details the number of devices with acceptable cellular signal strength and those with poor Wi-Fi signal strength. The trend charts display the average daily Cellular signal strength over 30 days.

Cellular Signal Strength by Manufacturer: This section highlights manufacturers currently experiencing poor cellular signal strength.
Users impacted by poor cellular strength: Highlighting users who are impacted by a signal strength below -60 dBm.

These metrics allow you to distinguish between user-side issues, such as poor signal due to the device antenna, and infrastructure-side issues like weak coverage in a facility. Network health metrics are critical for ensuring reliable mobile workflows in the field.