Using the Mobile device monitoring dashboard
The Mobile device monitoring dashboard allows you to track multiple aspects of mobile devices enrolled in Mobile Experience. It provides a centralized view of device inventory, battery status, hardware health, and network quality to support proactive IT and digital workplace operations.
Before you begin
Ensure you've installed the Mobile device monitoring dashboard in your Nexthink instance. See the Nexthink Library documentation to learn how to install dashboards.
Accessing the dashboard
To open the dashboard, select Live Dashboards > Mobile device monitoring in the main menu.
Filtering dashboard data
Use filters to narrow the data displayed in the dashboard. Filter by:
Device model
Manufacturer
Nexthink Mobile version
Device name
Apply a time range filter in the upper-right corner to view data over a specific period.
When selecting a time range longer than 7 days, additional breakdowns by week and day become available.
Overview tab
This tab helps you understand the overall mobile device landscape in one place by showing what’s in use, which devices are outdated, and where attention is needed.
Overview
Key visualizations:
Total Devices & OS split: Instantly see how many mobile devices are in use and how they break down by platform, including comparisons between Android and iOS.
Manufacturers & Models: Identify the brands and models that dominate your environment—useful for support planning, procurement, and standardization.
Operating System: Understand the distribution of devices across operating systems to spot outliers and plan for platform-level changes or compatibility needs.
Nexthink App Versions: Ensure devices are running supported Nexthink app versions for consistent visibility and feature coverage.
Detailed Inventory View: A table that acts like a mini‑CMDB—track device specs, OS attributes, memory, battery, and last seen to support audits and troubleshooting.
Drill down
Select the action menu on Mobile devices to drill down into the list of enrolled devices.
Inventory
This table shows important characteristics of each enrolled mobile device, such as device name, manufacturer, OS, and remaining battery capacity. Use this table to correlate hardware and software configuration with user experience patterns.
Battery health tab
This tab gives you visibility into how well mobile batteries are performing, helping IT detect high drain, track device risk, and act before issues impact end-users.
Key visualizations:
Devices with battery issues
Healthy vs. At‑risk devices: A top‑level split between devices meeting healthy thresholds and those failing one or more checks (discharge ≥ 15%/h, temperature ≥ 40 °C or ≤ 5 °C, charge rate ≤ 5%/h while charging, cycles ≥ 800, or health ≠ “good”).
High discharge rate: Devices losing charge faster than 15% or more per hour, often caused by background applications, intensive usage, or declining battery performance.
High cycle count: Devices that have been charged more than 450 times. High cycle counts are linked to battery aging and reduced endurance.
High or low temperature: Devices operating above 40 °C (risk of overheating, throttling, or long-term wear) or at or below 10 °C (slower charging, inaccurate readings, or sudden shutdowns).
Shutdown risk: Devices that combine low battery level with high discharge rate, making them more likely to shut down unexpectedly.
Failing batteries: Devices reporting a health status other than good, indicating the battery may require servicing or replacement.
These indicators provide a quick overview of the most important battery risks, supporting early detection and proactive action.
Device temperature
Displays how many devices are experiencing high (above 40 °C) or low (at or below 10 °C) battery temperatures. Breakdowns by device model and OS version highlight whether particular hardware or software versions are more prone to temperature-related issues.
Battery details per device
Shows detailed battery information for each device, including health, cycle count, level, discharge rate, voltage, highest and lowest temperatures, remaining capacity, and battery type. Useful for deeper analysis and proactive replacement planning.
Drill down
Use the action menu to drill down and view devices with high discharge rate during last hour.
Device health tab
This tab helps you track memory and storage issues that can slow down performance or cause application instability.
Key visualizations:
Low memory alerts: View the number of devices with under 1 GB of free memory. These devices are more prone to app crashes or unresponsiveness.
Memory trend chart: See how memory availability changes over time to spot emerging capacity issues.
Low storage alerts: Identify devices with less than 1 GB of available storage. Limited storage may block updates or affect user productivity.
Storage trend chart: Analyze storage usage trends and correlate with device models or user groups.
Drill downs
From the action menu, drill down to investigate:
Devices with low memory
Devices with low storage
Network health tab
This tab helps assess mobile connectivity, enabling you to understand issues related to mobile device connectivity, whether they are related to Wi-Fi or cellular connectivity issues.
Network traffic
Network traffic, measured in bytes, includes two types of data:
Incoming traffic: The data received via cellular and Wi-Fi
Outgoing traffic: The data sent over cellular and Wi-Fi networks
Total traffic trend chart
Analyze mobile device connectivity events to assess overall traffic for Wi-Fi and cellular networks over a specified period. This analysis helps determine whether the usage patterns are typical or suggest possible issues.
Signal strength
Average Wi‑Fi and cellular signal strength (dBm), with daily trends to spot degradation over time.
Wi-Fi health
The Wi-Fi health section highlights the number of devices with an acceptable Wi-Fi signal strength and those with a poor Wi-Fi signal strength. The trend chart shows the average daily Wi-Fi signal strength over 30 days.
Average Wi-Fi signal strength: Measured in dBm, represented as a negative number. General considerations:
The higher, closer to 0, the better.
A signal strength above -60 dBm is considered good.
Devices
impacted by poor Wi-Fi signal strength: Highlighting users who are impacted by a signal strength below -60 dBm.
Cellular health
The Cellular health section details the number of devices with acceptable cellular signal strength and those with poor Wi-Fi signal strength. The trend charts display the average daily cellular signal strength over 30 days.
Average cellular signal strength: Measured in dBm, represented as a negative number. General considerations:
The higher, closer to 0, the better.
A signal strength above -70 dBm is considered good.
Cellular signal strength by manufacturer: Highlights manufacturers currently experiencing poor cellular signal strength.
Users impacted by poor cellular strength: Highlights users who are impacted by a signal strength below -60 dBm.
These metrics allow you to distinguish between user-side issues, such as poor signal due to the device antenna, and infrastructure-side issues like weak coverage in a facility. Network health metrics are critical for ensuring reliable mobile workflows in the field.
Governance tab
This tab helps gain a clear understanding of the governance state of your mobile estate, enabling you to identify non-compliant devices and assess how effectively your devices are managed.
Overview
A high-level view of your mobile estate, including the distribution of Android and iOS devices.
Device Ownership Type
Insights into how different devices are managed based on their ownership model.
iOS Update & Target State
Visibility into how many devices are running outdated iOS versions
Identification of devices that need to be updated to the latest iOS version
Android Update & Target State
Visibility into how many devices are running outdated Android versions
Identification of devices that need to be updated to the latest Android version
Detection of devices missing the latest security patch
Compliance Check
An overview of device compliance, including the number of non-compliant devices and those missing required encryption.
iOS application activity tab
This tab helps gain full visibility into how applications are used across your iOS device fleet. This dashboard helps you understand app behavior, data consumption, and connectivity patterns, which enables better governance, optimization, and risk detection.
This dashboard enables you to:
Understand which applications are actively used across your fleet
Identify applications generating excessive connections or consuming high data volumes
Detect usage of unauthorized or non-compliant applications
Gain visibility into AI tool adoption within your organization
Spot unusual or potentially risky network activity through rare or new domains
Overall Activity Overview
Total number of connections across all applications
Total volume of data transferred
Number of unique destination domains (seen only once)
Number of devices generating unusually high activity
Connections by Application
Number of connections per device for each application
Average and total number of connections per application
Identification of domains accessed only once
Application Usage
Most used AI applications based on connection volume
Data consumption per application
Visibility into which AI tools are actively used across the estate
Data Usage by Application
Breakdown of data consumption per application
Identification of high-bandwidth applications
Top Destination Domains
Most frequently accessed domains
Data transferred to each destination
Number of devices communicating with each domain
New or Rare Domains
Domains accessed for the first time or infrequently
Number of connections, data transferred, and devices involved
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