Connecting mobile devices to Nexthink
Mobile Experience brings Nexthink’s digital experience monitoring to company-managed and bring your own (BYO) mobile devices. It provides IT teams with real-time visibility into key health and performance indicators, such as battery status, stability, and connectivity, helping them identify and resolve issues before they affect employees.
This documentation describes the detailed sequence for connecting mobile devices to Nexthink.
Install Nexthink Mobile on user devices
Nexthink Mobile supports the following operating systems:
Android 13 or higher
Apple iOS 17.3 or higher
Install the app on corporate-owned Android and iOS devices and bring your own (BYO) Android devices that have a work profile on them.
Depending on the size of your mobile infrastructure, you have the option to:
Manually install Nexthink Mobile from Google Play Store or Apple App Store on user devices.
Deploy Nexthink Mobile on user devices with Unified Endpoint Management (UEM) tools.
Set automatic data collection
Use your preferred UEM to configure Nexthink Mobile to start collecting data automatically, without the need to manually open the application. Refer to Launching Nexthink Mobile automatically for more information.
Configure Intune connector for Mobile devices
The connector allows to:
Collect compliance data from mobile devices with Nexthink Mobile.
Collect data from client devices on which you cannot install Nexthink Mobile.
Refer to Intune: Mobile devices connector for more information.
Once Nexthink Mobile application is deployed or the Intune connector for mobile is configured, go to Investigations or access Mobile device monitoring dashboard and confirm that devices running Nexthink Mobile are visible in the environment.
Configuring and deploying Nexthink Mobile
To enable the collection of comprehensive application and device performance data, Nexthink Mobile must be installed and configured on the target mobile devices. The deployment and configuration process can happen in the following places:
Endpoint management solution: To streamline deployment across multiple devices, make Nexthink Mobile available through your organization’s Unified Endpoint Management (UEM) solution. Within your management console, you can:
Automatically distribute and install Nexthink Mobile to selected devices.
Configure the necessary permissions and network connection settings required for data collection and communication with your Nexthink instance.
Mobile devices: Once installed, certain application settings can be adjusted directly on the mobile device through Nexthink Mobile. These settings allow fine-tuning of data collection parameters and device-level configurations to align with organizational policies or user requirements.
Optionally, install the Intune: Mobile devices connector in Nexthink to:
Collect additional compliance data from all mobile devices, complementing the data collected by Nexthink Mobile.
Collect data from devices on which you cannot install Nexthink Mobile, such as certain bring your own (BYO) devices.
The following pages provide detailed instructions for performing these installation and configuration procedures:
Last updated
Was this helpful?