Connecting mobile devices to Nexthink

This section describes the detailed sequence for connecting mobile devices to Nexthink.

1

Install Nexthink Mobile on Android devices

Nexthink Mobile supports Android 13 or higher. You can still collect mobile data from iOS devices and client devices on which you cannot install Nexthink Mobile by configuring Intune Connector for Mobile devices.

Install the app on the following device types:

• Corporate-owned devices.

• Bring-your-own (BYO) devices that have a work profile on them.

Depending on the size of your mobile infrastructure, you have the option to:

• Manually install Nexthink Mobile from Google Play Store on user devices.

• Deploy Nexthink Mobile on user devices with Unified Endpoint Management (UEM) or Mobile Device Management (MDM) tools.

2

Set automatic data collection

Use your preferred MDM or UEM to configure Nexthink Mobile to start collecting data automatically, without the need to manually open the application. Refer to Launching Nexthink Mobile automatically for more information.

3

Configure Intune connector for Mobile devices

Configure Intune connector for Mobile devices to:

• Collect compliance data from all mobile devices, complementing the data collected by Nexthink Mobile.

• Collect data from iOS devices and client devices on which you cannot install Nexthink Mobile.

Refer to Connector for Intune: Mobile devices for more information.

Once Nexthink Mobile application is deployed or the Intune connector for mobile is configured, go to Investigations or access Mobile device monitoring dashboard and confirm that devices running Nexthink Mobile are visible in the environment.