Support

Connecting mobile devices to Nexthink

This section describes the detailed sequence for connecting mobile devices to Nexthink.

1

Install Nexthink Mobile on Android devices

Nexthink Mobile supports Android 13 or higher. You can still collect mobile data from iOS devices and client devices on which you cannot install Nexthink Mobile by configuring Intune Connector for Mobile devices.

Install the app on the following device types:

  • Corporate-owned devices.

  • Bring your own (BYO) devices that have a work profile on them.

Depending on the size of your mobile infrastructure, you have the option to:

2

Set automatic data collection

Use your preferred MDM or UEM to configure Nexthink Mobile to start collecting data automatically, without the need to manually open the application. Refer to Launching Nexthink Mobile automatically for more information.

3

Configure Intune connector for Mobile devices

Configure Intune connector for Mobile devices to:

  • Collect compliance data from all mobile devices, complementing the data collected by Nexthink Mobile.

  • Collect data from iOS devices and client devices on which you cannot install Nexthink Mobile.

Refer to Intune: Mobile devices connector for more information.

Once Nexthink Mobile application is deployed or the Intune connector for mobile is configured, go to Investigations or access Mobile device monitoring dashboard and confirm that devices running Nexthink Mobile are visible in the environment.

Configuring and deploying Nexthink Mobile

To enable the collection of comprehensive application and device performance data, Nexthink Mobile must be installed and configured on the target mobile devices running Android 13 or higher. The deployment and configuration process can happen in the following places:

  • Endpoint management solution: To streamline deployment across multiple devices, make Nexthink Mobile available through your organization’s Mobile Device Management (MDM) or Unified Endpoint Management (UEM) solution. Within your management console, you can:

    • Automatically distribute and install Nexthink Mobile to selected devices.

    • Configure the necessary permissions and network connection settings required for data collection and communication with your Nexthink instance.

  • Mobile devices: Once installed, certain application settings can be adjusted directly on the mobile device through Nexthink Mobile. These settings allow fine-tuning of data collection parameters and device-level configurations to align with organizational policies or user requirements.

Optionally, install the Intune: Mobile devices connector in Nexthink to:

  • Collect additional compliance data from all mobile devices, complementing the data collected by Nexthink Mobile.

  • Collect data from devices on which you cannot install Nexthink Mobile, such as certain bring your own (BYO) devices.

The following subsections provide detailed instructions for performing these installation and configuration procedures:

Last updated

Was this helpful?