Spark

This Technical Preview is made available to customers free of charge for their evaluation and feedback; in general availability the functionalities of the preview may be subject to additional cost and/or licensing. As such, the Technical Preview, the documentation, and any updates are provided for limited evaluation only and on an ‘as-is’ and ‘as-available’ basis without warranty of any kind.

Nexthink Spark is an AI agent that automates IT support across chats and service channels by interpreting and resolving employees' requests in real time.

Currently, Spark supports MS Teams as a communication channel and integrates with ServiceNow for incident management—more third-party integrations are planned for future releases.

Transform IT support with Spark

Leverage Spark to channel employee requests, automatically resolve issues and answer questions.

• Automate routine resolutions to reduce level-1 ticket volume.

• Improve employee satisfaction with faster response times.

• Deliver context-aware escalations with minimal employee input.

• Surface opportunities for new remediation content and automation.

Ultimately, Spark enables your IT staff to focus on transformation initiatives.

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Refer to the Getting started with Spark documentation to better understand the basic components of AI tools.