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Spark

This Technical Preview is made available to customers free of charge for their evaluation and feedback; in general availability the functionalities of the preview may be subject to additional cost and/or licensing. As such, the Technical Preview, the documentation, and any updates are provided for limited evaluation only and on an ‘as-is’ and ‘as-available’ basis without warranty of any kind.

Nexthink Spark is an AI agent that automates IT support across chats and service channels by interpreting and resolving employee requests in real time.

Currently, Spark supports MS Teams as a communication channel and integrates with ServiceNow for incident management. Nexthink is planning more third-party integrations for future releases.

Transform IT support with Spark

Leverage Spark to channel employee requests, automatically resolve issues and answer questions.

  • Improve employee satisfaction with faster response times.

  • Surface opportunities for new remediation content and automation.

  • Automate routine resolutions to reduce level-1 ticket volume.

  • Deliver context-aware escalations with minimal employee input.

Ultimately, Spark enables your IT staff to focus on transformation initiatives.

Regions

This technical preview is available in all Nexthink Infinity regions. The technical preview is not available for Nexthink Infinity for Government.

Customer commitment

By joining the technical preview, customers commit to partnering with us by making Spark available to a representative pilot group of employees, sharing feedback and helping shape the future of Spark.

Enabling the technical preview

Request to be added to our Early Adopter Program waiting list via your Nexthink Account Team or your Customer Success Manager. Access to the Early Adopter Program is limited for the time being.

Eligibility criteria

Refer to the Getting started with Spark documentation to better understand the basic components of Spark.

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