Spark actions
Actions enable seamless automation for diagnosing issues and performing remediations directly from Spark. These actions enhance the employee experience while reducing manual IT effort by providing both ready-to-use and customizable solutions.
There are three types of actions available in Spark:
Agent actions: Activate ready-to-use actions directly from the Spark Cockpit. These actions let you quickly start monitoring and remediating common issues without any setup.
Remote actions: Create new remote actions or use existing remote actions to enable them for Spark. Refer to Custom remote actions for Spark for more information.
Workflows: Create new workflows or use existing workflows to enable them for Spark. Refer to Creating Workflows to learn how to make workflows available in Spark.
Enable Spark permissions for these actions centrally on the Manage Actions page.
Agent actions for Spark
Agent actions enable Spark to automatically diagnose and resolve device issues. They are grouped into two categories:
Diagnostic actions: Collect real-time information about device configuration and performance to understand problems.
Remediation actions: Apply fixes directly, such as resetting configuration settings or repairing components.
To ensure quality, reliability, and compatibility, agent actions are centrally managed by Nexthink. As a result, creating or deleting agent actions is not supported.
Refer to Managing Spark actions documentation for more information on viewing details or enabling Agent actions.
Out-of-the-box diagnostic actions
Spark comes with a comprehensive set of built-in diagnostics actions, ready to use from day one. These actions are seamlessly integrated into Spark and require no configuration, activation, or management, enabling fluid employee support out of the box.
To keep management simple, only manageable Spark actions are listed on the Manage actions page.
Custom remote actions for Spark
Configure and enable custom or Nexthink Library remote actions in Spark to extend its capabilities. Adapt remote actions to your organization's specific needs.
From Remote Actions > Manage remote actions in the main menu:
Select the remote action that you want to enable for Spark or create a new remote action.
Select the Spark triggering mechanism for the remote action.
Once the Spark trigger method is saved, the remote action appears on the Manage Actions page, where you can enable the required permissions. Refer to the Managing Spark actions documentation for more information.
Nexthink does not recommend activating remote actions that use campaigns to communicate with employees in Spark. Employee consent and communication can be managed by Spark on the basis of your configured messages.
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