Spark actions
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Actions enable seamless automation for diagnosing issues and performing remediations directly from Spark. These actions enhance the employee experience while reducing manual IT effort by providing both ready-to-use and customizable solutions.
There are three types of actions available in Spark:
Agent actions: Activate ready-to-use actions directly from the Spark Cockpit. These actions lets you quickly start monitoring and remediating common issues without any setup.
Remote actions: Create new remote actions or use existing remote actions to enable them for Spark. Refer to Custom remote actions for Spark for more information.
Workflows: Create new workflows or use existing workflows to enable for Spark. Refer to Creating Workflows to learn how to make workflows available in Spark.
Install custom actions from Nexthink Library to extend the functionality of Spark.
Agent actions for Spark
Agent actions enable Spark to automatically diagnose and resolve device issues. They are grouped into two categories:
Diagnostic actions: Collect real-time information about device configuration and performance to understand problems.
Remediation actions: Apply fixes directly, such as resetting settings or repairing components.
Accessing agents actions details
Explore the Agent actions automatically installed as system content to understand what they do and how they improve device and employee experience. When you identify actions relevant to your environment, activate them from the Spark Cockpit to make them available for Spark automation.
To view available agent actions,
Go to Spark > Manage actions.
Select a relevant action, open the action menu on the right side of the table, and select Details. The Details dialog provides a concise overview of the selected Agent action, allowing you to quickly understand its behavior and scope. The dialog includes:
Action name: The name of the Agent action, for example Start application.
Description: A brief explanation of the action behavior and supported application types.
Origin: The functional area the action belongs to, for example Application Management.
Type: The action type, for example Agent action.
Purpose: The intended use of the action, for example Remediation.
Platforms: The supported operating systems, for example Windows.
Use this information to confirm that an Agent action fits your use case before enabling it for Spark.
Custom remote actions for Spark
Enable and configure custom or Nexthink Library remote actions in Spark to extend its capabilities. Adapt remote actions to your organization's specific needs.
From Remote Actions > Manage remote actions in the main menu:
Select the remote action that you want to enable for Spark or create a new remote action.
Select the Spark triggering mechanism for the remote action.
Once Spark is triggered, it appears on the Manage Actions page, where you can enable the required permissions. Refer to the Managing Spark actions documentation for more information.
Nexthink does not recommend activating remote actions that use campaigns to communicate with employees in Spark. Employee consent and communication can be managed by Spark on the basis of your configured messages.
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