Monitoring Spark
The Spark dashboards in Nexthink Infinity provide full visibility into how Spark is used, how conversations progress, and how issues are resolved, or escalated across your organization.
By combining live usage metrics, outcome tracking, and message-level insights, these dashboards help support teams, administrators, and supervisors continuously monitor Spark's performance and drive improvement. You can quickly assess adoption, measure self-resolution success, and identify where further actions or escalations occurred.
The Spark overview and All conversations dashboards support a closed-loop optimization process, enabling data-driven decisions to improve the employee experience and scale Spark confidently.
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