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Unlocking AI-powered DEX with Nexthink

Nexthink Infinity offers a growing set of AI-powered features designed to help IT teams move faster, troubleshoot smarter, and deliver better digital experiences throughout your organization.

Explore this page to discover all Nexthink AI capabilities to reduce manual tasks, streamline investigations, and speed up response times.

List of AI-powered features in Nexthink Infinity

Here is a handy list of all AI-powered features in Nexthink Infinity, detailed on this page:

  • Search and Workspace

  • Alert Impact Analysis

  • Employee Insights in Experience Central

  • Insights in Network View

  • Insights in Device View

  • Insights in AI Tools about the adoption of AI applications

  • Recommended actions and Use cases in AI tools for enhancing employee experience

  • Workflow Function Generator

  • AI content generation in Adopt using Guide Recorder

  • AI-powered localization in Adopt

Nexthink Trust and Security for AI features

All AI capabilities in Nexthink are developed, operated, and hosted entirely by Nexthink within regional AWS environments.

  • No data is shared with third-party AI providers.

  • All AI-generated content is identifiable by the ✦ sparkle icon in the UI.

Nexthink continuously monitors and improves its models, providing transparency through documented AI Model Card.

For a comprehensive view of how AI is used on the platform and the safeguards set in place, visit the Nexthink Global AI Hub.

To quickly get started with these AI features available across the platform, simply ask Workspace to investigate or resolve a task on your behalf.

Nexthink AI-powered features are built directly into the Infinity platform and are ready to use out of the box.

Search and Workspace

Powered by the Nexthink Assist AI, Search and Workspace enable you to gain insights into your IT infrastructure, perform contextual searches, and accelerate tasks through natural language interaction. Assist AI model is operated within the Nexthink AWS environment.

For more information, refer to the Search and Workspace documentation.

Alert Impact Analysis

When an alert is triggered, Nexthink automatically provides an AI-powered impact analysis:

  • The number of affected devices, users, or systems.

  • The severity of the issue, based on its potential impact on productivity, operations, and services.

Instead of correlating metrics manually, use the AI-generated Alert impact analysis to prioritize, take immediate action, or escalate the alert more effectively. Focus on what matters most.

For more information, refer to the Alerts impact analysis documentation.

Employee Insights in Experience Central

Experience Central includes a section for AI-generated Employee Insights. These insights summarize feedback trends and surface recommended actions based on campaign responses and observed behavior.

Employee Insights enables you to target the right complaints, cover user needs, and improve satisfaction without manually analyzing every single employee comment.

For more information, refer to the Using the Employee insights dashboard documentation.

Insights in Network View

While viewing the Network View, AI-generated tooltips provide context around failed connections, slow routes, and high-impact binaries.

Instead of reading raw metrics or querying event logs, hover over nodes to open Insights tooltips for interpreting complex node relationships and prioritizing issues.

For more information, refer to the Hovering over a node or line for insights documentation.

Insights in VDI Experience Session View

Inside the VDI Experience Session View, Nexthink highlights anomalies such as latency spikes, slow logins, or application responsiveness issues for a specific VDI session.

These Insights help you quickly diagnose VDI problems by pinpointing problem patterns directly in a user session. Respond confidently to complaints about remote work or virtual desktop performance.

For more information, refer to the Insights documentation.

Insights in Device View

In Device View, AI-generated binary descriptions help you understand the purpose of each process running on an employee device directly.

These Insights provide a binary context to determine whether the process is expected or potentially problematic, improving response time when handling performance or security investigations.

For more information, refer to the Obtaining binary descriptions from the Timeline side paneldocumentation.

Insights in AI Tools about the adoption of AI applications

AI Tools provides AI-generated insights through two dashboard types:

Use these AI-powered adoption Insights to easily identify which teams are adopting AI tools, how frequently they’re being used, and whether engagement meets expectations—highlighting inactive or churned users, and usage duration.

Target AI enablement efforts or launch communication campaigns based on real behavioral data.

Recommended actions and Use cases in AI tools—for enhancing employee experience

Powered by AI, Nexthink automatically analyzes campaign responses related to AI tools and generates actionable recommendations and use cases.

These suggestions, available from the AI Tools dashboards, help improve the employee experience by addressing real user concerns. The right-side panel provides additional AI-generated insights for each recommendation.

For more information, refer to the Built-in campaigns for monitoring employee perception of AI tools documentation.

Workflow Function Generator

The Workflow Function Generator lets you build automation logic for complex data by prompting what you want in natural language. Nexthink uses AI to convert your description into production-ready, compliant JavaScript—complete with input/output mapping and explanations.

This tool simplifies automation creation for non-developers while speeding up development for technical users.

For more information, refer to the Generating JavaScript with AI for Function thinkletsdocumentation.

AI content generation in Adopt using Guide Recorder

When developing content for guides from Adopt Editor using Nexthink Extension, you can record a sequence of in-app actions to automatically generate and suggest steps for walkthrough guides—steps that you can approve, edit, and save in Nexthink.

By using the Adopt Guide Recorder to generate guide content and suggestions, you:

  • Minimize the time and effort to create and deploy step-by-step in-app guides.

  • Remove the technical challenges associated with element selectors for guide overlays.

Ultimately, AI content generation accelerates the deployment and scalability of Adopt guides. For more information, refer to the Recording Walkthrough guides documentation

AI-powered localization in Adopt

When creating content in Nexthink Adopt, you can use built-in AI translation to localize guides across multiple languages. The system translates your guide content while preserving formatting and structure, ensuring a consistent experience for global audiences.

AI Localization eliminates the need for external translation tools and minimizes adaptation delays.

For more information, refer to the Creating automatic translations with AI documentation.

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