Global AI Hub

At Nexthink, we are fully committed to the critical importance of strong policies governing the use and development of AI features. Our Global AI Hub offers a deep dive into how we leverage AI to drive innovation in our software while upholding stringent compliance with industry standards. Explore our dedication to maintaining robust governance in all AI-driven initiatives.

What is Nexthink Assist?

Nexthink Assist is a feature that makes the use of our Infinity platform more conversational and presents a more “natural” experience for our customers in dealing with their queries. In particular, Assist relies on OpenAI and internal models to understand natural language commands provided by users into a chat box and execute them. Queries usually relate to investigations, but Assist is also able to create campaigns or answer questions about Nexthink Infinity. Nexthink Assist is a mere convenience feature, and its use is optional. Refer to the Using Nexthink Assist documentation for more information.

Assist executes natural language commands substantially in two steps:

• First, whenever a user enters a question such as Show me Dell devices, the question is sent to OpenAI securely (learn more) along with similar NQL sample questions and queries. OpenAI responds with an NQL query corresponding to the user’s question. Nexthink then validates this query.

• Second, the validated NQL query is run on the customer's environment with the customer's data, allowing the user to see the result of the NQL query in an investigation.

For continuous improvement, our NQL sample queries will continue to evolve. This is done by annotating queries that have passed our anonymization process.

Example: Data flow for a prompt Show me Dell devices

How does Nexthink Assist leverage Artificial Intelligence, particularly OpenAI?

Before the introduction of Nexthink Assist, Nexthink users conducted investigations executing the same commands but with a Visual or NQL editor, not natural language. They also had to leave the Nexthink web interface to find answers to their questions and design custom campaigns from scratch.

Nexthink Assist provides users with more convenience and a better experience. If they want to query data, they can enter their query using natural language in a chat box. The query is sent to OpenAI via APIs. OpenAI summarizes the question's intent and sends it to Nexthink’s backend, which translates the summary into an NQL investigation to be executed by the Nexthink platform.

How does Assist respond to queries not related to Nexthink Infinity?

Assist can only execute commands that users can perform through the Infinity web interface or Nexthink Documentation. Assist does not execute any commands outside of Infinity Platform's scope.

Does Assist make any automated decisions?

All commands to our platform are solely based on user queries. Neither Nexthink nor OpenAI make any automated decisions.

Does OpenAI process Personal Data and Personal Identifying Information (PII)?

OpenAI does not need to identify the end-user giving a specific command in natural language. Therefore, Nexthink does not share IP addresses or any other identifiers with OpenAI. The only circumstances where personal data/PII may be shared with OpenAI is where end-users include personal data in the text they draft for the query.

OpenAI does not receive or have access to the query results displayed in the Nexthink web interface; it only gets the query text.

Can OpenAI see the responses to user queries?

OpenAI has no access to or any visibility into the responses returned to a user.

Can OpenAI leverage user data to train its models?

No, OpenAI cannot and does not use data submitted by customers via its APIs to train or improve its models.

How long will OpenAI keep any submitted data?

Per the agreement with Nexthink, OpenAI immediately deletes data after use, ensuring the data retention policy specifies retention for 0 days.

Where does OpenAI process its data?

Currently, OpenAI processes data in the USA. OpenAI is assessing localized data residency, and should EU data residency become an option in the future, Nexthink will take appropriate steps.

Even though OpenAI does not necessarily process personal data/PII, Nexthink has executed a data processing agreement with OpenAI just in case Nexthink user includes such data type in the text of the query. This data processing agreement incorporates the EU-approved SCC’s and UK Addendum for transferring any data as per the chart below.

Company	Address	Nature of Processing	Type of Personal Data	Categories of Data Subject	Data Storage Location	Transfer Mechanism/Additional Measures
OpenAI Ireland Ltd	1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland	Conversion of natural language into user commands for Nexthink Assist	Commands might contain personal data	Employees of the data controller	USA	Standard Contractual Clauses (2021)