Configuring accounts, system and content

1

Configure the system

• Customize your Nexthink instance appearance.
• Define device and user classification rules.

Refer to Appearance and Device and user classification documentation for more information.

2

Set up accounts and access control

• Define roles with permissions that align with responsibilities and appropriate access scope.
• Create Nexthink user accounts and assign appropriate roles.
• Configure SSO, if applicable.

Refer to the Account management documentation for more information.

3

Configure data retention

Specify data retention periods for Inventory and Operational data in accordance with your privacy and compliance policy.

Refer to the Data retention, retrieval, and deletion documentation for more information.

4

Configure Nexthink content

Install content from the Nexthink Library or create custom content as needed.

• Configure content that extends the NQL data model with additional context and supports visualization and analysis. This includes Custom fields, Custom trends, Ratings and Checklists.
• Configure content used for monitoring, troubleshooting, automation and engagement (for example, applications, campaigns, dashboards, workflows).
• If applicable, create content required for the Digital Employee Experience (DEX) score, such as applications and the DEX campaign.

5

Configure Digital Experience (DEX) Score

• Select the applications to be included in the DEX score computation.
• Select the metrics to be included in the DEX score computation and define thresholds for each metric.
• Select the campaign used to incorporate sentiment data into the DEX score computation.

Refer to the Digital Experience Score Management documentation for more information.