# Configuring DEX Campaign

To support your Digital Employee Experience (DEX) Score with sentiment data, you must configure a standardized DEX Campaign and select it on the [Digital Experience Management page](/platform/user-guide/administration/content-management/digital-experience-score-management.md#digitalexperiencescoremanagement-configuringthesentimenttab). This page outlines the necessary steps to ensure that your campaign consistently and reliably contributes to the DEX score.

{% stepper %}
{% step %}
**Create a DEX Score Campaign**

Install the **Digital Experience – Sentiment** campaign from the Nexthink Library. Optionally, create a copy of it or create a campaign from scratch following the guidelines in the [#configure-campaign-content](#configure-campaign-content "mention") step.
{% endstep %}

{% step %}
**Configure campaign General Settings**

* Set the **Trigger** method to **Schedule**.

<figure><img src="/files/7HSuqdQbLDhZMOvsWfDO" alt=""><figcaption></figcaption></figure>

* Customize Campaign priority, translations and sender details. Refer to [Creating and configuring campaigns](/platform/user-guide/campaigns/managing-campaigns/creating-campaigns.md#creatingcampaigns-general) for more information.
  {% endstep %}

{% step %}
**Configure campaign content**

For **Digital Experience – Sentiment** campaign installed from the Nexthink Library, no configuration is required. However, if you choose to copy the default campaign of configure one from scratch, you must follow the guidelines below to ensure the campaign is compatible with **Digital Experience** and contributes correctly to the DEX score.

* Use the first campaign question to compute the sentiment score, and it must:
  * have an **NQL ID** set to **#it\_satisfaction**.
  * be an opinion scale question where we recommend a 5-value scale sorted from most positive to most negative.
  * have the choice options with value ranges of:
    * **Satisfied** gauge: value > 70
    * **Neutral** gauge: value of 70 < and > 30
    * **Dissatisfied** gauge: value < 30

<figure><img src="/files/EPraghpqMOfmktArv09t" alt="First question"><figcaption></figcaption></figure>

* Use the second campaign question for the[ employee insight feature](/platform/user-guide/digital-experience/using-employee-insights-dashboard.md) and it must:
  * have the **NQL ID** set to **#complaints**.
  * be a multiple-choice question where you can add any topic of dissatisfaction you want.
  * contain at least the following entries:
    * *Something else (please specify)*, with a choice label set to **others**.
    * *Nothing, I am all good,* with a choice label set to **nothing**.

<figure><img src="/files/oUqDff9N7Hos9ko9iD6O" alt="Second question" width="375"><figcaption></figcaption></figure>

{% hint style="info" %}
If you delete a topic from the list, it will automatically be removed from the Digital Experience module dashboards. This applies even if some users recently selected it, and whose responses are still within the visibility period of the sentiment campaign.
{% endhint %}
{% endstep %}

{% step %}
**Schedule DEX Campaign**

Provide the NQL **Targeting query** and configure the **Target employees will receive the Campaign** option. Refer to [Scheduling recurring campaign](/platform/user-guide/campaigns/managing-campaigns/creating-campaigns/scheduling-recurring-campaign.md) for detailed instructions on how to target employees effectively to ensure optimized data sampling and consistent coverage without gaps.
{% endstep %}

{% step %}
**Configure Digital Experience score**

Go to [Digital Experience Score Management](/platform/user-guide/administration/content-management/digital-experience-score-management.md) page and enter the **NQL\_ID** of the DEX campaign.
{% endstep %}

{% step %}
**Publish DEX campaign**

Publish the DEX campaign either from the campaign **Edit** page or the **Campaigns Administration** page. Once published, the campaign will collect sentiment data every hour.
{% endstep %}
{% endstepper %}


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