Setting up your Nexthink instance

The Nexthink solution is a cloud-based platform, meaning all server-side components are managed by Nexthink.

Once your cloud instance is ready, the license holder receives an onboarding email from [email protected]. This email contains the information required to configure agents so they can connect to your cloud instance and start transmitting data. This includes:

• URL of your Nexthink instance

• Administrator credentials

• FQDN of your Nexthink instance

• Specific Collector configuration data

• Customer key

The following sections explain each of these items.

URL of your Nexthink instance

This is the URL that all Nexthink users will use to access Nexthink web interface and leverage its data and all capabilities. The URL is agreed with your organization representatives. Navigating to the URL takes you to the Nexthink module configured as the Landing page in the Administration module.

Administrator credentials

You will initially receive an administrator credential and a custom link to set your password and activate your administrator account. This link expires in 7 days.

FQDN of your Nexthink instance

Your Fully Qualified Domain Name (FQDN) to configure connections of Collectors with the Nexthink cloud platform. The destination URL depends on the technology powering your instance and can be one of the following:

• For a cloud-native platform: <instance>.data.<region>.nexthink.cloud

• For a classic platform: <instance>.<region>.nexthink.cloud

For example, nxdocs.data.eu.nexthink.cloud is the destination address to send data to the nxdocs Nexthink instance located in the eu region, which is the European Union.

Refer to Connectivity requirements for more information.

Specific Collector configuration data

FQDN	<your_FQDN_name>.data.us.nexthink.cloud
Ports/TCP	443
Send collector data over TCP	checked/unchecked
Use the assignment service	checked/unchecked
Script execution policy	signed_trusted_or_nexthink/....

Customer key

The customer key will be attached to your email as a text file. You will need this key during the configuration process to establish a secure connection from Collector to the Nexthink cloud platform.