Configuring Nexthink Mobile

To enable the collection of comprehensive application and device performance data, Nexthink Mobile must be installed and configured on the target mobile devices running Android 13 or higher. The deployment and configuration process can happen in the following places:

• Endpoint management solution: To streamline deployment across multiple devices, make Nexthink Mobile available through your organization’s Mobile Device Management (MDM) or Unified Endpoint Management (UEM) solution. Within your management console, you can:

  • Distribute and install Nexthink Mobile automatically to selected devices.

  • Configure the necessary permissions and network connection settings required for data collection and communication with your Nexthink instance.

• Mobile devices: Once installed, certain application settings can be adjusted directly on the mobile device through Nexthink Mobile. These settings allow fine-tuning of data collection parameters and device-level configurations to align with organizational policies or user requirements.

Optionally, install the Connector for Intune: Mobile devices in Nexthink to:

• Collect additional compliance data from all mobile devices, complementing the data collected by Nexthink Mobile.

• Collect data from devices on which you cannot install Nexthink Mobile, such as certain bring-your-own (BYO) devices.

The following subsections provide detailed instructions for performing these installation and configuration procedures:

• Endpoint management solution

• Mobile devices