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Mobile devices

On your mobile device with Android, go to Google Play Store and find the Nexthink Mobile application. Click on Install and open the application.

After installing Nexthink Mobile, you can change certain settings in the app to ensure correct functionality. To do so, open Nexthink Mobile and select Settings on the main screen:

Opening Settings

The following sections explain what actions you can perform in the Settings menu.

Setting up the connection

If you installed Nexthink Mobile manually from the app store, you must set up the connection parameters to enable sending data to your Nexthink instance.

You cannot change these settings if Nexthink Mobile was installed using a Mobile Device Management (MDM) or Unified Endpoint Management (UEM) solution.

1

Select Add connection:

Accessing connection settings
2

Enter the following parameters:

  • Nexthink tenant URL: Provide your Nexthink tenant URL in the format of https://<instance>.<region>.nexthink.cloud. For example, https://kanopy.eu.nexthink.cloud.

  • Work email: Provide your company email address.

  • Installation token: Provide the installation token generated in Nexthink. Read the Mobile documentation to see how to generate the token.

Defining allowed networks

Define what network connection types are allowed to send data to Nexthink.

1

Select Allowed networks:

Selecting Allowed networks
2

Enable or disable the network types based on your choice.

Wi-Fi is always allowed by default; you cannot turn it off.

Sending logs

If you encounter issues in Nexthink Mobile, you can send logs to Nexthink for deeper analysis. The logs contain information about Nexthink Mobile, complementing the automatically collected data.

To do so, select Send logs to Nexthink:

This action opens the primary email app on your mobile device, from which you can send the attached log files directly.

Verifying Nexthink Mobile functionality

After enrolling and deploying Nexthink Mobile, data ingestion will begin automatically within Nexthink Infinity. You can ensure a correct configuration and deployment by opening the prebuilt live dashboard or by building your own custom live dashboard.

When asked by the mobile device, allow Nexthink Mobile to send notifications to ensure correct functionality.

See the Live Dashboards documentation to learn how to create your own custom live dashboards.

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